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Business Skills Classes & Certificates

Our business skills programs address transferable skills and tools that are fundamental to your success in the pursuit of your career goals. We provide comprehensive classes and certificates designed to support and enhance your current and future career path.

We update our certificate programs in response to changing professional needs. The requirements for the completion of your certificate program are defined in the semester in which you began your program. Contact your program supervisor if you have questions.


Business Skills Classes

Class Name

Lovegevity/Wedding Planning Institute's Certified Wedding and Event Planning online course is an intensive program designed to educate students on the wedding and event planning business ''best practices'

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

21101
$1195
6/5/17 - 8/28/17
Mon, Sat 12:01 AM - 12:03 AM
Institute Lovegevity/Wedding Planning
Online Course

Register Online for this Class

Corporate events may range from a new product launch to a retirement dinner. This course will cover the many types of corporate events and provide a detailed guideline on how to design the event, plan the event, set budgets, execute successfully, review performances, and charge for services. This course covers: -Special Events: galas, fundraisers, public relations, product promotions -Meetings: professional, corporate, business networking -Assemblies: conferences, conventions -Recognition: incentives, awards, achievements -Training: seminars, workshops, education Tuition includes CEP workbook, online curriculum, student center and certificate. You have six (6) months from the date of registratoin to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

21110
$1095
6/5/17 - 8/28/17
Mon, Sat 12:01 AM - 12:02 AM
Institute Lovegevity/Wedding Planning
Online Course

Register Online for this Class
Class Name

Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

Section SPA-PD

40110
$395
4/1/17 - 4/2/17
Sun, Sat 8:30 AM - 5:30 PM
Marianela Gish
CE South Building

Register Online for this Class

Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

Section SUA-PD

40110
$195
7/22/17
Sat 8:00 AM - 5:00 PM
Marianela Gish
CE South Building

Register Online for this Class

Learn this alternative dispute resolution process and the fundamental skills set to be a mediator. A mediator is a '

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

40111
$195
7/23/17
Sun 8:00 AM - 5:00 PM
Marianela Gish
CE South Building

Register Online for this Class

This is an in-depth look of the mediation process. Practice the skills necessary to be an effec_tive '

Note:

Section SUA-PD

40113
$595
7/28/17 - 7/30/17
Sun, Fri, Sat 8:00 AM - 5:00 PM
Marianela Gish
CE South Building

Register Online for this Class

Mediation is a process in which an impartial third party facilitates communication and negotiation and empowers voluntary decision making by the parties to a dispute. Especially at times when people feel that something is unfair, something has been taken or broken that they value. Mediation also serves various purposes; including identify interests, explore and assess possible solutions, and to define and clarify issues. In this certificate, learn the nature of conflict and how to have desirable outcomes by learning and applying the mediation process and follow the ethical professional standards. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).

Note: UNM Tuition Remission eligible under Professional Development.This course is part of the 40-hour mediation foundations. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).

Section SPA-PD

40126
$595
4/21/17 - 4/23/17
Sun, Fri, Sat 8:30 AM - 5:30 PM
Marianela Gish
CE South Building

Register Online for this Class

This advanced course will focus on building trust communication and cooperation in the workplace. Discover what violence looks like in the work place. Learn the basic requirements that small businesses and large corporations need to comply with State and Federal fair employment practice laws mandates and how the use of mediation can address issues of bullying, discrimination and harassment. This course will also include how to design and implement Alternative Dispute Resolution programs in the workplace This is part of the 64hrs Mediation and Conflict Resolution Specialist Certificate. Prerequisite: Course40110, 40111, and 40113

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

40128
$595
8/4/17 - 8/6/17
Sun, Fri, Sat 8:00 AM - 5:00 PM
Marianela Gish
CE South Building

Register Online for this Class

Transform your negotiating to create realistic goals and positive outcomes. A holistic approach of interacting with people in professional and personal settings. Transformative negotiation uses mindful methods to listen and speak effectively; prepare for negotiations by narrowing the gaps (cultural, linguistic, gender); apply leverage properly; and reduce emotionalism (and other blocking mechanisms) in negotiations. NOTE: Required book: The Transformative Negotiator: Changing the Way We Come to Agreement from the Inside Out by Michele Huff; [ISBN-13 9781936268801] may be purchased from a vendor of your choice.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

40130
$199
6/13/17 - 6/29/17
Tue, Thu 5:30 PM - 7:30 PM
Michele Huff
CE South Building

Register Online for this Class
Class Name

Master the complex and challenging organizational process of project interaction and support. You'll learn to: navigate using project management to balance resources within the organization; treat segments of work as mini-projects; and understand how to use project management techniques to clearly communicate developments. This approach facilitates a process in which customers actively participate in planning and decision-making. Textbook Provided: The Fast Forward MBA in Project Management, 5th ed., Eric Verzuh.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

21000
$495
6/19/17 - 6/23/17
Mon, Tue, Wed, Thu, Fri 8:30 AM - 11:30 AM
Jane Betterton, BSChe, PMP, OPM3
CE South Building

Register Online for this Class

Participate in an extensive review of the Project Management Body of Knowledge. Determine what you need to learn with an overview of PMP exam topics, and identify the most important exam topics. Prerequisite: Understanding Project Management or previous experience in project management. Required texts: Rita Mulcahy's PMP Exam Prep, 8th ed., Rita Mulcahy (provided in this class); A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th ed., Project Management Institute (provided in prerequisite class).

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

21015
$895
4/4/17 - 5/9/17
Tue 6:00 PM - 9:00 PM
Carol Meincke, PMP
CE South Building

Register Online for this Class

Participate in an extensive review of the Project Management Body of Knowledge. Determine what you need to learn with an overview of PMP exam topics, and identify the most important exam topics. Prerequisite: Understanding Project Management or previous experience in project management. Required texts: Rita Mulcahy's PMP Exam Prep, 8th ed., Rita Mulcahy (provided in this class); A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th ed., Project Management Institute (provided in prerequisite class).

Note: UNM Tuition Remission eligible under Professional Development.

Section FAA-PD

21015
$895
11/7/17 - 12/12/17
Tue 6:00 PM - 9:00 PM
Carol Meincke, PMP
CE South Building

Register Online for this Class

Use Microsoft Project 2013 as your Project Management Information System (PMIS). Learn how to outline and build a specific project plan step-by-step, incorporating complex relationships between tasks and resources. Design a Work Breakdown Structure to ensure completion of the project, set realistic schedules, make accurate estimates, and manage the expectations of customers. Notes: Prerequisite: Basic computer experience. Provided textbook: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore; ISBN-13: 978-1449357962. (This book is also required for the MS Project Module 2, 3, and Project Reports courses.) The textbook is provided in this course.

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

21025
$295
5/5/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Use Microsoft Project 2013 as your Project Management Information System (PMIS). Learn how to outline and build a specific project plan step-by-step, incorporating complex relationships between tasks and resources. Design a Work Breakdown Structure to ensure completion of the project, set realistic schedules, make accurate estimates, and manage the expectations of customers. Notes: Prerequisite: Basic computer experience. Provided textbook: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore; ISBN-13: 978-1449357962. (This book is also required for the MS Project Module 2, 3, and Project Reports courses.) The textbook is provided in this course.

Note: UNM Tuition Remission eligible under Professional Development.

Section FAA-PD

21025
$295
9/19/17 - 9/21/17
Tue, Thu 1:00 PM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Use Microsoft Project 2013 as your Project Management Information System (PMIS). Learn how to outline and build a specific project plan step-by-step, incorporating complex relationships between tasks and resources. Design a Work Breakdown Structure to ensure completion of the project, set realistic schedules, make accurate estimates, and manage the expectations of customers. Prerequisite: Basic computer experience. Textbook Provided: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore. (This book is also required for the MS Project Module 1, 2, and Project Reports courses.) Textbook is provided in this course.

Note:

Section FAB-PD

21025
$295
11/17/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Track the use of resources and materials accurately, and assure the success of any project! Learn to fine-tune schedule and cost estimates with resources using MS Project 2013. Explore trade-off analysis between cost, time and scope. Implement a tracking system for reporting project progress. Prerequisite: MS Project Module 1: Project Plan Definition. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore (provided in MS Project Module 1 only).

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

21030
$295
5/12/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Track the use of resources and materials accurately, and assure the success of any project! Learn to fine-tune schedule and cost estimates with resources using MS Project 2013. Explore trade-off analysis between cost, time and scope. Implement a tracking system for reporting project progress. Prerequisite: MS Project Module 1: Project Plan Definition. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore (provided in MS Project Module 1 only).

Note: UNM Tuition Remission eligible under Professional Development.

Section FAA-PD

21030
$295
10/3/17 - 10/5/17
Tue, Thu 1:00 PM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Track the use of resources and materials accurately, and assure the success of any project! Learn to fine-tune schedule and cost estimates with resources using MS Project 2013. Explore trade-off analysis between cost, time and scope. Implement a tracking system for reporting project progress. Prerequisite: MS Project Module 1: Project Plan Definition. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore (provided in MS Project Module 1 only).

Note:

Section FAB-PD

21030
$295
12/1/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Learn to develop a comprehensive project management information system infrastructure and design advanced reports to meet project communication requirements. Create and manage custom fields, reports and calendars. Develop and use a shared resource pool and project templates. Prepare project information to publish online. Share project information with other software. Review system requirements for workgroup collaboration and various add-on products. Notes: Prerequisite: MS Project Module 2: Budgeting and Tracking. Required text: Microsoft Project 2013: The Missing Manual. ISBN-13: 978-1449357962. This text is included in Course 21025: MS Project Module 1.

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

21041
$295
5/19/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Learn to develop a comprehensive project management information system infrastructure and design advanced reports to meet project communication requirements. Create and manage custom fields, reports and calendars. Develop and use a shared resource pool and project templates. Prepare project information to publish online. Share project information with other software. Review system requirements for workgroup collaboration and various add-on products. Notes: Prerequisite: MS Project Module 2: Budgeting and Tracking. Required text: Microsoft Project 2013: The Missing Manual. ISBN-13: 978-1449357962. This text is included in Course 21025: MS Project Module 1.

Note: UNM Tuition Remission eligible under Professional Development.

Section FAA-PD

21041
$295
10/17/17 - 10/19/17
Tue, Thu 1:00 PM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class

Learn to develop a comprehensive project management information system infrastructure and design advanced reports to meet project communication requirements. Create and manage custom fields, reports and calendars. Develop and use a shared resource pool and project templates. Prepare project information to publish online. Share project information with other software. Review system requirements for workgroup collaboration and various add-on products. Prerequisite: MS Project Module 2: Budgeting and Tracking. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore (provided in MS Project Module 1 only).

Note:

Section FAB-PD

21041
$295
12/15/17
Fri 8:00 AM - 5:00 PM
Mary Byrd
CE South Building

Register Online for this Class
Class Name

In community programs, collaboration, integration and commitment are sure ingredients for success. But is there more? Organizations need volunteers to be sustainable. Being open to exploring and investing in new services and technologies will deliver high-impact programs and services. Are short and long term goals helping or hindering success and utilizing the talents of your volunteer teams? Efforts to be more effective and efficient are key traits in our rapidly changing time. With success at the core, a willingness to try new ideas allow your project to thrive and grow. Add new tools for strategic planning or ideas to use with staff, volunteers and partners allowing for the capacity to adapt. This course is one of four in the Volunteer Management Certificate. Courses are not prerequisite or in sequence.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

42471
$149
6/19/17 - 6/26/17
Mon 9:00 AM - 12:00 PM
Maralie BeLonge
CE South Building

Register Online for this Class

You know that there are volunteers available to you. How do you recruit the very best with the knowledge, skills and abilities (KSAs) that will make a difference in your organization? Learn how to attract the best fit for your organization, how to analyze the best possible placement of volunteers within your group, and how to train for the highest possible outcomes using realistic goals, expectations, and evaluations. This course is one of four in the Volunteer Management Certificate. Courses are not prerequisite or in sequence.

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

42472
$149
4/17/17 - 4/19/17
Mon, Wed 9:00 AM - 12:00 PM
Marianela Gish
CE South Building

Register Online for this Class

You know that there are volunteers available to you. How do you recruit the very best with the knowledge, skills and abilities (KSAs) that will make a difference in your organization? Learn how to attract the best fit for your organization, how to analyze the best possible placement of volunteers within your group, and how to train for the highest possible outcomes using realistic goals, expectations, and evaluations. This course is one of four in the Volunteer Management Certificate. Courses are not prerequisite or in sequence.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

42472
$149
6/28/17 - 6/29/17
Wed, Thu 9:00 AM - 12:00 PM
Marianela Gish
CE South Building

Register Online for this Class

You've found some wonderful volunteers. They're making a huge difference in your organization. Now, how do you manage unpaid staff, and how do you motivate them to keep up the good work? Learn about the drivers that inspire volunteers of all ages and discover the best ways to keep your volunteers visualizing themselves as significant contributers to your work. This course is one of four in the Volunteer Management Certificate. Courses are not prerequisite or in sequence.

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

42473
$149
5/8/17 - 5/10/17
Mon, Wed 9:00 AM - 12:00 PM
Marianela Gish
CE South Building

Register Online for this Class

You've found some wonderful volunteers. They're making a huge difference in your organization. Now, how do you manage unpaid staff, and how do you motivate them to keep up the good work? Learn about the drivers that inspire volunteers of all ages and discover the best ways to keep your volunteers visualizing themselves as significant contributers to your work. This course is one of four in the Volunteer Management Certificate. Courses are not prerequisite or in sequence.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA-PD

42473
$149
7/19/17 - 7/20/17
Wed, Thu 9:00 AM - 12:00 PM
Marianela Gish
CE South Building

Register Online for this Class

You've designed, developed and implemented a wonderful volunteer component to your organization. Examine best practices to clearly evaluate your organization, knowing what's going well, and what could be improved as you grow your future.

Note: UNM Tuition Remission eligible under Professional Development.

Section SPA-PD

42474
$149
5/15/17 - 5/17/17
Mon, Wed 9:00 AM - 12:00 PM
Shannon Morrison
CE South Building

Register Online for this Class

Click the Online tab to see our Online Classes.

Business Skills Certificates

Get the professional training you need to advance your career. Our Business Skills certificates will provide you with transferable skills that will fit any industry, business model, or professional venture.


Administrative Assistant

Administrative Professional

  • Administrative Assistant

See Certificate

Accountant

Bookkeeping & Accounting

  • Accounting with Computer Applications
  • Certified Bookkeeper
  • QuickBooks 2015

See Certificates

computer

Customer Service

  • Food and Customer Service Skills
  • Retail Customer Service Skills

See Certificates

Mediator

Mediation & Conflict

  • Beginning Mediation
  • Intermediate Mediation
  • Advanced Mediation
  • Online Mediation

See Certificates

Professionals Talking

Project Management

  • Project Management Practitioner
  • Project Management Information Systems
  • Project Management Master
  • Lean Mastery
  • Sigma Six

See Certificates

Supervisor

Supervisory Skills

  • Supervisory Skills
  • Advanced Supervisory Skills

See Certificates

Volunteers

Volunteer Management

  • Volunteer Management
  • Nonprofit Management

See Certificates


Online Business Skills Classes from Ed2Go

Class NameTuition

Gain a marketable new skill by learning the basics of double-entry bookkeeping, financial reporting, and more. Read More...

$129
Online Class
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Give yourself skills that are in high demand by exploring corporate accounting with a veteran instructor. Read More...

$129
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If you're interested in increasing your financial awareness while also gaining a marketable skill, this series of courses is perfect for you. Read More...

$174
Online Class
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Discover the advanced features and functions of Microsoft Excel 2007 and find out everything this powerful program can do for you. Read More...

$129
Online Class
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Discover the advanced features and functions of Microsoft Excel 2010, including data analysis tools, database techniques, and advanced methods for using PivotTables. Read More...

$129
Online Class
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Master advanced features and functions of Microsoft Excel 2013, including analysis tools, data tables, PivotTables, and conditional formatting. Read More...

$129
Online Class
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Master advanced features and functions of Microsoft Excel 2016, including data analysis tools, data tables and databases, PivotTables, custom controls, importing external data, and conditional formatting. Read More...

$159
Online Class
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Master advanced features of Microsoft Excel 2007, including charting and PivotTables, and discover how this powerful MS Office program can boost your productivity. Read More...

$129
Online Class
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Take your Microsoft Excel 2010 skills to the next level as you master charts, PivotTables, Slicers, Sparklines, and other advanced Excel features. Read More...

$129
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Take your Microsoft Excel 2013 skills to the next level as you master charts, graphs, PivotTables, Slicers, Sparklines, AutoFilter, macros, and other advanced Excel functions. Read More...

$129
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Take your Microsoft Excel 2016 skills to the next level as you master charts, graphs, PivotTables, Slicers, Sparklines, AutoFilter, macros, and other advanced Excel functions. Read More...

$159
Online Class
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Master the advanced features of QuickBooks and learn to manage multiple company files, create customer statements, enter price levels for inventory, and much more. Read More...

$129
Online Class
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Master the advanced features of QuickBooks and learn to manage multiple company files, create customer statements, enter price levels for inventory, and much more. Read More...

$129
Online Class
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This course covers QuickBooks' more advanced features and applications, including how to enter price levels for inventory, track discounts and credits, and manage journal entries. Read More...

$129
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Master QuickBooks' more advanced functions, such as exporting and importing list data, using batch invoicing to create multiple invoices, and managing journal entries. Read More...

$149
Online Class
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Go beyond the basic introductory concepts and learn how to gain more control and improve productivity while using QuickBooks. Read More...

$100
Online Class
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Learn how to use Crystal Reports to create attractive business documents that are easy to read and understand. Read More...

$129
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Work with numbers? You need to know Excel. Learn the secrets of this powerful application. Read More...

$129
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Become proficient in using Microsoft Excel 2010 and discover dozens of shortcuts and tricks for setting up fully formatted worksheets quickly and efficiently. Read More...

$129
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Become proficient in using Microsoft Excel 2013 and discover countless shortcuts, tricks, and features for creating and formatting worksheets quickly and efficiently. Read More...

$129
Online Class
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Become proficient in using Microsoft Excel 2016 (now available through Office 365) and discover how to create worksheets, workbooks, charts, and graphs quickly and efficiently Read More...

$159
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Learn how to quickly and efficiently gain control of the financial aspects of your business with this powerful accounting software program. Read More...

$129
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Gain control of your business as you learn to use this powerful accounting software to create and print invoices, track your payables and receivables, and more. Read More...

$129
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Learn how to quickly and efficiently gain control over the financial aspects of your business using this powerful software program. Read More...

$129
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Gain control of the financial accounting of your business using this powerful software program, including how to create statements and invoices and track payables and receivables. Read More...

$149
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Learn how to quickly and efficiently gain control over the financial aspects of your business. Read More...

$100
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Use this cloud-based accounting program to record income and expenses; enter checks and credit card payments; track your payables, inventory, and receivables; and much more. Read More...

$129
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Learn how stock options can protect your portfolio and help you profit in any type of market. Read More...

$129
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Certified financial planner shows you how most wealthy people build their fortunes. Read More...

$129
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Master all the features of Excel pivot tables, including little-known options and settings, layouts, calculated fields, multi-level subtotals, Pivot Charts, Timelines, and Slicers. Read More...

$129
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Learn to use basic, intermediate, and advanced features of Microsoft Excel 2016. Read More...

$324
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Learn to use the basic features of Microsoft Word 2016, Microsoft Excel 2016, and Microsoft PowerPoint 2016, three of the most fundamental software programs used in educational and professional settings. Read More...

$324
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Learn how to use QuickBooks 2013 to create paychecks, pay tax liabilities, and produce forms and reports. Read More...

$129
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Learn how to use QuickBooks 2014 to create paychecks, pay taxes, generate forms, and produce dazzling reports. Read More...

$129
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Learn how to use QuickBooks 2015 to create paychecks, pay taxes, produce job costing reports, and generate forms and reports quickly and easily. Read More...

$129
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Protect your assets and discover how best to achieve all your financial goals. Read More...

$129
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Learn how to use the Premier Contractor Edition of QuickBooks 2013 for your construction business to create contract estimates, perform time tracking and job costing, bill your clients, and much more. Read More...

$129
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Learn how to use the Premier Contractor Edition of QuickBooks 2015 for your construction business to create contract estimates, perform time tracking and job costing, generate powerful reports, and much more. Read More...

$129
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Master the fundamentals and more advanced functions of QuickBooks 2016. Learn everything from creating statements to using batch invoicing and managing journal entries. Read More...

$199
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Learn to manage the financial aspects of your small business quickly and efficiently using Quickbooks 2017. Read More...

$199
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Learn how to use the Premier Contractor Edition of QuickBooks 2014 for your construction business to create contract estimates, perform time tracking and job costing, generate powerful reports, and much more. Read More...

$129
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Build and protect your wealth by investing in real estate. Read More...

$129
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These courses will help you understand what it takes to build wealth, how to invest in real estate, and legalities surrounding real estate. Read More...

$261
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Learn how to make wise investment decisions and discover valuable techniques that show you step-by-step how to research and value stocks. Read More...

$261
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Learn how to make wise investment decisions so that you have enough money to live comfortably through your retirement. Read More...

$129
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Learn how to get control of your money once and for all. Read More...

$129
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Learn how to research and develop relationships with potential funding sources, organize grantwriting campaigns, and prepare proposals. Read More...

$129
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Sharpen your grant research skills, write the most important sections of grant applications, and learn the types of grants available. Read More...

$129
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Learn all there is to know about writing grants, fundraising, and organizing a grant writing campaign. This group of online classes is ideal for those wanting to learn more about managing fundraising. Read More...

$174
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Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives. Read More...

$129
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Learn proven, step-by-step strategies to achieve higher positions with major search engines. Read More...

$129
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Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant. Read More...

$129
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Prepare to take advantage of the many new job opportunities in health care, legal services, and other industries. Read More...

$129
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In this discounted bundle suite, you will learn the skills you need to excel as an administrative professional or executive assistant Read More...

$261
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Gain a full understanding of the criteria funders use to determine whether your grant proposal gets funded or rejected. Read More...

$129
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Learn essential computer skills for the 21st century workplace, including how to troubleshoot PC issues! Read More...

$261
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Increase your income while working from home by starting a grant writing consulting business. Read More...

$129
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What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time. Read More...

$129
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Write great marketing copy to improve your company's image and your chances of getting hired or promoted. Read More...

$129
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This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions. Read More...

$129
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(11 contact hours) Learn virtually everything you need to know to start a health and wellness business, including marketing, financing, and creating a business plan. Read More...

$75
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Gain a working knowledge of the computer skills you'll need to succeed in today's job market. Read More...

$129
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Turn your business ideas into a solid plan for financing and long-term success. Read More...

$129
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Learn powerful graphic design techniques and build websites that are both attractive and wickedly effective. Read More...

$129
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Learn how to develop an Internet marketing plan, use popular social media platforms, and achieve higher positions with major search engines. Read More...

$261
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Learn how to improve your company's distribution and logistics management activities, increase customer satisfaction, and improve operational throughput. Read More...

$129
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Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end. Read More...

$129
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Learn the secret to converting a potential customer into a long-term asset. Find out how to lay the groundwork for repeat business and your future success. Read More...

$129
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Learn the basics of employment law so you can legally hire, evaluate, and manage employees. Read More...

$129
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Ready to start your own business? Let this discounted set of online courses hone your entrepreneurial spirit and help get your business going. Read More...

$261
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Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts. Read More...

$129
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Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills. Read More...

$129
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Learn the skills you need to succeed in the well-paying field of technical writing. Read More...

$129
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Learn how to develop successful, fundable grant proposals from experts in the field. Read More...

$129
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Whatever your goals, a grasp of English grammar is important if you want to improve your speaking and writing skills. Read More...

$129
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Take your grammar and language mechanics skills to the next level, and master the building blocks of effective writing. Read More...

$129
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These online courses will help you gain confidence in your ability to produce clean, grammatically correct work. Read More...

$174
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Learn everything you need to know to start writing grant proposals and consult or volunteer for non-profit, public foundations. Read More...

$261
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An industry professional teaches you everything you need to prosper in the backyard nursery business. Read More...

$129
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Learn to deal with the realities of managing projects at supersonic speeds despite truncated timelines, inadequate staffing, and skimpy budgets. Read More...

$129
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You really can make money with your writing. Whether you want to create your own business, add to your income, supplement your retirement, or boost what you're earning as a writer, you'll find the how-to's here. Read More...

$129
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Master twelve career-enhancing skills including goal setting, time management, personal organization, and creativity. Read More...

$129
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Learn how to build more intuitive and powerful Microsoft Access 2010 databases. Read More...

$129
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Learn how to use Microsoft Access 2013's advanced features to build more intuitive and powerful databases. Read More...

$129
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Master more advanced techniques for this powerful database program, including importing Excel spreadsheets as tables, creating query calculations to crunch numbers, and using Visual Basic to automate common tasks. Read More...

$159
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Learn more advanced features of Microsoft Word 2007, which enable you to create an index, a list of figures, and a table of contents, do desktop publishing, perform a mail merge, and use timesaving macros. Read More...

$129
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Master the more advanced features of Microsoft Word 2010 and learn how to create an index, build a list of figures, design a table of contents, do desktop publishing, perform a mail merge, and use timesaving shortcuts. Read More...

$129
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Learn how to use the advanced features of this desktop publishing program to add graphics to a document, merge data into form letters, and use macros and shortcuts to make using Word easier and faster. Read More...

$129
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Learn how to use the more advanced features of Microsoft Word 2016 (now available through Office 365) including how to add graphics, use templates, and merge data. Read More...

$159
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Become aware of the conscious and unconscious codes of meaning we send when communicating with others. Read More...

$129
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Learn powerful techniques to improve your decision-making skills at work. Read More...

$129
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Learn how to track and generate traffic to your website, create reports, and analyze data with Google's free, state-of-the-art Web analytics tools. Read More...

$129
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Explore a career in interior design as you learn how to transform any room into a beautiful and functional space. Read More...

$129
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A professional writer shows you how to make money writing on the Internet. Read More...

$129
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Learn to build, edit, and maintain a database in Access 2010, using tables, reports, forms, and queries to give you fast access to all your important information. Read More...

$129
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Learn to build, edit, and maintain a database in Microsoft Access 2013, complete with tables, reports, forms, macros, and queries to give you fast access to all your important information. Read More...

$129
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Learn to build, edit, and maintain a database in Microsoft Access 2016, complete with tables, reports, forms, macros, and queries to give you fast access to all your important information. Read More...

$159
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Take control over your meetings, emails, and to-do lists by mastering the essentials of Microsoft Outlook 2010. Read More...

$129
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Get up to speed with the latest developments in Outlook, including how to manage your email, calendar, and contacts and how to get the most out of program tools such as Search Folders and Quick Steps. Read More...

$129
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Learn how to use Microsoft PowerPoint 2010 to create exciting slide presentations that include SmartArt, multimedia, animation, sound, charts, clip art, and hyperlinks. Read More...

$129
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Learn how to use Microsoft PowerPoint 2013 to create animated presentations formatted with color, text, pictures shapes, charts, and text and object hyperlinks. Read More...

$129
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Learn how to use Microsoft PowerPoint 2016 (now available through Office 365) to create professional-looking presentations using slide and layout masters that make global changes in a snap. Read More...

$159
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Discover how to effectively plan, implement, and control projects using Microsoft Project 2010, the world's most popular project management software. Read More...

$129
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Discover how to effectively plan, implement, manage, and control projects using the world's most popular project management software. Read More...

$129
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Use this popular project management software to plan, implement, and control projects, track costs and resources, and generate reports using Gantt Chart and Calendar views. Read More...

$159
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Learn how to design professional publications, including newsletters, fliers, and brochures, with Microsoft Publisher 2010. Read More...

$129
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Learn how to design professional publications, including newsletters, fliers, and brochures, with Microsoft Publisher 2013. Read More...

$129
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Learn how to create and modify documents with the world's most popular word processor. Read More...

$129
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Learn how to create and modify documents using Microsoft Word 2010, the world's most popular word processing program. Read More...

$129
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Master the basic features of this powerful word-processing program to professionally type, edit, and format text, and spell check and print documents. Read More...

$129
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Learn to use the basic features of Word 2016 (now available through Office 365) to type, edit, format, spell check, and print professional-looking documents, letters, and reports. Read More...

$159
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Develop the skills and strategies you need to become an integral part of one of America's fastest growing service sectors. Read More...

$129
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Learn to use this powerful new operating system, including how to customize your desktop, manage files and folders, and navigate the Web with the new Microsoft Edge browser. Read More...

$129
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Learn how get the most from the Microsoft Windows 8 operating system, including managing apps, programs, photos, files, and folders. Read More...

$129
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Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation. Read More...

$129
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Gain the respect and admiration of others, exert more control over your destiny, and enjoy success in your professional and personal life. Read More...

$129
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Leading a team requires a unique ability to manage teams, make decisions, and work with a variety of personalities. Learn all of these skills in the Leadership Suite. Read More...

$349
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Auction pros teach you how to work from home or earn extra income by buying and selling goods online. Read More...

$129
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Become indispensable to any organization by understanding how to identify and meet customer needs. Read More...

$129
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Increase efficiencies and productivity by learning to apply the principles and concepts of manufacturing. Read More...

$129
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Learn the basic skills required to work in the manufacturing field. Read More...

$129
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Develop an Internet marketing plan for your business that incorporates SEO, advertising, email, social media, and more. Read More...

$129
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Further the ideals and goals of your nonprofit by learning to compete more effectively for members, media attention, donors, clients, and volunteers. Read More...

$129
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Learn the secrets of effective public speaking and small group communication. Read More...

$129
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Acquire practical experience in strategic planning, management, and finance without enrolling in an MBA program. Read More...

$129
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Learn the ins and outs of Microsofts newest release of Microsoft Word. This discounted bundle teaches your everything you need to know about the 2016 release. Read More...

$225
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$261
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Learn the basics of fundraising for nonprofit organizations, from annual and special fund drives to more advanced projects involving corporate and foundation relations, major gifts, and planned giving. Read More...

$129
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Want to enter the world of working for non-profits? Or are you wanting to start your own non-profit? Let this discounted suite of courses teach you everything you need to know. Read More...

$261
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Begin a well-paying career as a project manager by preparing to take--and pass--the PMP certification exam. "PMI" and "PMP" are registered marks of Project Management Institute, Inc. Read More...

$159
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Prepare to take--and pass--the Project Management Institute's PMP certification exam. "PMI" and "PMP" are registered marks of Project Management Institute, Inc. Read More...

$159
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Learn how to prepare for the Project Management Institute's prestigious PMP certification exam. Read More...

$183
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Learn everything you need to know to master public speaking, create PowerPoint presentations, and incorporate humor into your presentation delivery. Read More...

$261
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Discover how to begin a successful and rewarding career in sales. Read More...

$129
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Experienced project manager teaches you tricks of the project management trade. Read More...

$129
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Gain the skills you'll need to succeed in the fast-growing field of project management. Read More...

$129
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Learn 10 essential skills every project manager needs to successfully plan and manage projects. Read More...

$129
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In this group of project management online classes, you'll be introduced to the fundamentals of project management, tools for success, and high speed management tactics. Read More...

$174
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Learn the fundamentals of project management in this discounted suite of online courses. Read More...

$261
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Improve your companys bottom line by mastering the fundamentals of purchasing. Read More...

$129
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Learn the skills you need to obtain a lucrative career in sales. This group of online sales classes will teach you everything from communication to closing the deal. Read More...

$261
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Learn cooking and business secrets from a professional caterer. Read More...

$129
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$261
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Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality. Read More...

$129
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Discover small business marketing strategies that can help you attract attention, woo your target audience, grow your customer base, and expand your profitsall for little or no money. Read More...

$129
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Want to brush up on your soft skills? This suite of courses teaches everything from working with tough personalities to making better business decisions. Read More...

$349
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Discover how to translate your love of animals into a fun and profitable career. Read More...

$129
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An experienced entrepreneur teaches you how to develop the motivation, discipline, and creativity to quit your job and be your own boss. Read More...

$129
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Learn how to start your own arts and crafts business from a professional artist. Read More...

$129
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Express your creativity in a fun and profitable way, by starting a home-based business as a gift basket designer. Read More...

$129
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Learn how to leverage the Internet to start your own online business and build a website to sell your traditional and digital products and services. Read More...

$129
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Stop dreaming and learn how to start your own successful small business. Read More...

$129
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Find out how you can earn income by sharing your training or knowledge with others. Read More...

$129
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Industry veteran shows you how to take a nonprofit business from vision to reality. Read More...

$129
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Whether youre new to managing employees or are a seasoned pro, these courses will help you brush up on your leadership and interpersonal communication skills, to help you lead your team to success. Read More...

$174
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Master the fundamentals of supply chain management and prepare for internationally recognized certification examinations. Read More...

$129
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Discover and master the fundamentals of purchasing and supply chain management with this group of online classes. Read More...

$261
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Learn the basics of total quality management. Read More...

$129
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Learn to handle basic human resource functions to ensure the best possible results. Read More...

$129
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Learn how to use the five most popular social media platformsFacebook, Twitter, LinkedIn, Pinterest, and Google+to grow and promote your business. Read More...

$129
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Looking for a fun new career coordinating special events? Learn proven techniques from a master event planner. Read More...

$129
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Learn to prepare grant proposals that get solid results for your favorite organization or charity. Read More...

$129
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Master the essentials of writing so you can excel at business communications, express yourself clearly online, and take your creative literary talents to a new level. Read More...

$129
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Ed2Go Online Career Training

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Get the training to become an administrative professional, and prepare to become a certified Microsoft Office 2010 Master at the same time. Read More...

$1995
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The Administrative Professional with Microsoft Office 2013 Master program teaches the skills students need to become a successful administrative professional and prepares students to use Microsoft Office 2013 programs: Excel, Word, PowerPoint, and Outlook. Read More...

$1995
Online Class

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This program teaches the skills you need to become a successful administrative professional and prepares you to sit for the Microsoft Office 2016 Master Certification exams. Read More...

$1995
Online Class

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This program teaches the skills you need to become a successful administrative professional and prepares you to sit for the Microsoft Office 2016 Master Certification exams. Read More...

$2895
Online Class

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Get the training to become an administrative professional, and prepare to become a certified Microsoft Office Specialist 2010 (MOS) at the same time. Read More...

$2395
Online Class

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The Administrative Professional with Microsoft Office Specialist 2013 training program teaches the skills required to become a successful administrative professional and prepares students for the Microsoft Office Specialist Certification Exams 77-418, 77-425, and 77-426 (Word), 77-420, 77-427, and 77-428 (Excel), 77-422 (PowerPoint), 77-423 (Outlook), and 77-424 (Access). Read More...

$2395
Online Class

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This program teaches key skills for becoming an Administrative Professional and prepares you to sit for the Microsoft Office Specialist Certification exams. Read More...

$2395
Online Class

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This program teaches key skills for becoming an Administrative Professional and prepares you to sit for the Microsoft Office Specialist Certification exams. Read More...

$3295
Online Class

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The Certified Bookkeeper Online Training Program helps professional bookkeepers earn prestigious American Institute of Professional Bookkeepers (AIPB) certification. Read More...

$1995
Online Class

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The Certified Global Business Professional Online Training Program prepares you for the credential exam by educating you in four areas: global management, global marketing, supply chain management, and trade finance. Read More...

$2495
Online Class

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This program covers everything from financing to leadership. You'll learn the keys to business planning, communication skills, marketing, and management. If you've ever thought about owning your own business, this program can help make that dream come true! Read More...

$2095
Online Class

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Master the skills you need to gain an entry-level position in human resources and prepare to take the PHR (Professional in Human Resources) certification exam. Read More...

$1795
Online Class

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Eliminate waste from your business by learning and implementing the principles of lean business. Read More...

$1895
Online Class

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Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam. Read More...

$1695
Online Class

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In this online program you will learn the principles of both Lean Six Sigma Green Belt and Lean Six Sigma Black Belt, before sitting for the certification exams. Read More...

$2295
Online Class

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If you're thinking of starting a business or pursuing an MBA, learn the essentials here! The Management Training Online Program is perfect for business owners, entrepreneurs, and anyone who wants to learn the basics of business and management. Read More...

$2295
Online Class

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In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth and prepare for the Project Management Professional (PMP) certification. You will also learn how to use Microsoft Project 2010 to assist you in project management. PMI and PMP are registered marks of Project Management Institute, Inc. Read More...

$1695
Online Class

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This program takes you beyond the basics of project management. In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth. Read More...

$1295
Online Class

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Learn the hottest role in digital marketing and prepare for the nationally recognized OMCA content marketing certification. Read More...

$1495
Online Class

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Prepare for your OMCA display advertising certification to start or improve your digital marketing career. Read More...

$1495
Online Class

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Want to learn email marketing? Make the most of your companys email efforts and prepare for the OMCA certification exam. Read More...

$1495
Online Class

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Prepare for the nationally recognized OMCA mobile marketing certification to start or improve your career in digital marketing. Read More...

$1595
Online Class

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Learn search optimization, one of the most talked about aspects of digital marketing. Train with industry experts and prepare for the OMCA certification exam. Read More...

$1595
Online Class

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Prepare for the nationally recognized OMCA social media marketing certification to start or improve your career in digital marketing. Read More...

$1595
Online Class

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Want to make sense of all your marketing data? Get web analytics training while simultaneously preparing for the OMCA certification exam. Read More...

$1595
Online Class

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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1795
Online Class

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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1995
Online Class

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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1795
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1995
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing.

$1795
Online Class

Online Registration only available for Credit Card purchases. All other forms of payment must be completed over the phone, or in person.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing.

$1995
Online Class

Online Registration only available for Credit Card purchases. All other forms of payment must be completed over the phone, or in person.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1795
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1995
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1795
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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The Market Motive OMCP digital marketing courses prepare students to launch into or improve a career in digital marketing. Read More...

$1995
Online Class

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Become knowledgeable in all facets of payroll rules and regulations, and join one of the fastest-growing career fields today. Read More...

$1795
Online Class

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This program is designed for those who are new to project management and will provide you with a solid foundation of the most common terms and concepts youll need and help you prepare for the Certified Associate In Project Management (CAPM) certification exam. CAPM and PMP are registered marks of Project Management Institute, Inc. Read More...

$1195
Online Class

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Develop essential managerial skills, and learn how to effectively manage all aspects of the purchasing process, including procurement, distribution, supply chain management, and more, with the skills youll learn in this online program. Read More...

$2295
Online Class

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This comprehensive program will help you establish a successful records management program, including electronic, magnetic, and paper media. Read More...

$1595
Online Class

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Are you prepared for an exciting career as a leader in the green collar economy? The Senior Certified Sustainability Professional Online Training Program will prepare you to set the course and coordinate an enterprise's sustainability strategy. Read More...

$2495
Online Class

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The Six Sigma Black Belt Online Career Training Program provides you with an in-depth look at the Six Sigma Black Belt problem-solving methodology, deployment, and project development approaches. Read More...

$2695
Online Class

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The Six Sigma Green Belt Online Training Program encompasses all aspects of running a Six Sigma Green Belt business, including management, service delivery, design, production, and customer satisfaction. Read More...

$1895
Online Class

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This program is designed to take you from the idea of owning a business to the reality of owning a successful business. Read More...

$1895
Online Class

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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to create skills for todays project practitioners and prepare them for either the CAPM or PMP certifications. CAPM and PMP are registered marks of Project Management Institute, Inc. Read More...

$1995
Online Class

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Online Registration only available for Credit Card purchases. All other forms of payment must be completed over the phone, or in person.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to prepare students for either the CAPM or PMP certifications. You will also learn how to use Microsoft Project 2010 to assist you in project management. CAPM and PMP are registered marks of Project Management Institute, Inc. Read More...

$2295
Online Class

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to prepare students for either the CAPM or PMP certifications. You will also learn how to use Microsoft Project 2016 to assist you in project management. Read More...

$2295
Online Class

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Online Business Skills Classes and Certificates from UGotClass

Class Name

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision-making is concerned. Agenda Unit 1 Developing a Survey -Purposes of surveys -Fundamentals of Survey Research -Ethical Considerations -Likert Scales Unit 2 Comparing Means -Chi-Square -Statistical Significance -Communicating Results Graphically and Textually -Practical Problems involving Means Comparisons Unit 3 Finding Differences between Groups -ANOVA -Post Hoc Comparisons -Communicating Results Graphically and Textually -Practical Problems Involving ANOVA Unit 4 Individual Research Inquiries -Developing Research Questions -Setting Up Study

Note:

Section

4900283
$195
4/3/17 - 4/28/17
Online 24/7
Jeff Kritzer
N/A

Register Online for this Class

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision-making is concerned. Agenda Unit 1 Developing a Survey -Purposes of surveys -Fundamentals of Survey Research -Ethical Considerations -Likert Scales Unit 2 Comparing Means -Chi-Square -Statistical Significance -Communicating Results Graphically and Textually -Practical Problems involving Means Comparisons Unit 3 Finding Differences between Groups -ANOVA -Post Hoc Comparisons -Communicating Results Graphically and Textually -Practical Problems Involving ANOVA Unit 4 Individual Research Inquiries -Developing Research Questions -Setting Up Study

Note:

Section

4900283
$195
6/5/17 - 6/30/17
Online 24/7
Jeff Kritzer
N/A

Register Online for this Class

Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company's brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target

Note:

Section

4900287
$195
4/3/17 - 4/28/17
Online 24/7
Jenna Soard
N/A

Register Online for this Class

Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company's brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target

Note:

Section

4900287
$195
6/5/17 - 6/30/17
Online 24/7
Jenna Soard
N/A

Register Online for this Class

Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company's brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target

Note:

Section

4900287
$195
8/7/17 - 9/1/17
Online 24/7
Jenna Soard
N/A

Register Online for this Class

To succeed in today''s marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer-driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts. Agenda Unit 1 The Customer as the Driver - Marketing Decisions Framework - Positioning Your Product or Service - Marketing Strategies and Goals Unit 2 Communicating Value to Customers - Key Selling Messages - Creating Emotional Connections - Personal Selling - Networking: Your 30-Second Introduction Unit 3 Creating a Strong Brand - Managing the Marketing Mix - Marketing on a Shoestring Budget - Your Marketing Calendar - Implementing Your Plan Unit 4 Building Customer Relationships - Tools to Meet Your Strategic Goals - Online Opportunities and Social Media Checklist - Generating Buzz: Word-of-Mouth Marketing

Note:

Section

4900290
$195
4/3/17 - 4/28/17
Online 24/7
Kathy Nadlman
N/A

Register Online for this Class

What does it take to have a financially feasible business? The short answer is Money! But, where does this money come from? Come explore your business's financial feasibility in three areas'"start-up or expansion, profits, and cash. Then, you will explore potential debt and equity sources of funds to help support these areas and create a financially successful venture. Agenda Unit 1 Determining your business's financial potential identifying your personal financial goals Projecting how your business will help you reach your financial goals Typical funding stages in business Knowing where people get money to start and operate a business Unit 2 Estimating the business's profit potential Estimating projected sales for three years Projecting expenses for three years Comparing your projections to industry standards Making changes to improve profitability Unit 3 Projecting the business's cash flow Estimating how much money is needed Determining your cash sources for three years Determining your cash needs for three years Improving cash flow Unit 4 Evaluating funding needs against potential sources What debt sources are available for your needs What equity sources are available for your needs What the funding requirements are

Note:

Section

4900293
$195
4/3/17 - 4/28/17
Online 24/7
Jodie Trana
N/A

Register Online for this Class

Google+ has surpassed Twitter to become the second largest social network next to Facebook. Discover the best ways to use this popular and emerging social media platform to raise your online profile, and connect with current and potential new contacts. You'll learn the advantages of using Google+, how it can help your organization to engage existing users and grow your base, and techniques for using the platform to create relationships, and expand your reach and knowledge in particular subject matter areas. Agenda Unit 1 What makes Google+ Unique -Why Use Google +? What makes it unique -How to Use Google + -Creating Posts and Messages -Sharing, and Google+ integration with other social media Unit 2 Bringing More Traffic to your site -How Google + will bring more traffic to your site -Developing relationships in Google + -How to get your content posted and reshared -Tips and tricks Unit 3 Connecting with Communities -Using Google+ Communities to connect with focused organizations, and highly interested and engaged users -Contributing to Communities to offer resources -Learning from Communities to gain additional knowledge and skills Unit 4 Stars: Advanced Tips -Using Google + as a conversation tool -Using Hangouts to broadcast your message -How to use Google + for all of your social media

Note:

Section

4900295
$195
4/3/17 - 4/28/17
Online 24/7
Jeff Kart
N/A

Register Online for this Class

Google+ has surpassed Twitter to become the second largest social network next to Facebook. Discover the best ways to use this popular and emerging social media platform to raise your online profile, and connect with current and potential new contacts. You'll learn the advantages of using Google+, how it can help your organization to engage existing users and grow your base, and techniques for using the platform to create relationships, and expand your reach and knowledge in particular subject matter areas. Agenda Unit 1 What makes Google+ Unique -Why Use Google +? What makes it unique -How to Use Google + -Creating Posts and Messages -Sharing, and Google+ integration with other social media Unit 2 Bringing More Traffic to your site -How Google + will bring more traffic to your site -Developing relationships in Google + -How to get your content posted and reshared -Tips and tricks Unit 3 Connecting with Communities -Using Google+ Communities to connect with focused organizations, and highly interested and engaged users -Contributing to Communities to offer resources -Learning from Communities to gain additional knowledge and skills Unit 4 Stars: Advanced Tips -Using Google + as a conversation tool -Using Hangouts to broadcast your message -How to use Google + for all of your social media

Note:

Section

4900295
$195
6/5/17 - 6/30/17
Online 24/7
Jeff Kart
N/A

Register Online for this Class

Google+ has surpassed Twitter to become the second largest social network next to Facebook. Discover the best ways to use this popular and emerging social media platform to raise your online profile, and connect with current and potential new contacts. You'll learn the advantages of using Google+, how it can help your organization to engage existing users and grow your base, and techniques for using the platform to create relationships, and expand your reach and knowledge in particular subject matter areas. Agenda Unit 1 What makes Google+ Unique -Why Use Google +? What makes it unique -How to Use Google + -Creating Posts and Messages -Sharing, and Google+ integration with other social media Unit 2 Bringing More Traffic to your site -How Google + will bring more traffic to your site -Developing relationships in Google + -How to get your content posted and reshared -Tips and tricks Unit 3 Connecting with Communities -Using Google+ Communities to connect with focused organizations, and highly interested and engaged users -Contributing to Communities to offer resources -Learning from Communities to gain additional knowledge and skills Unit 4 Stars: Advanced Tips -Using Google + as a conversation tool -Using Hangouts to broadcast your message -How to use Google + for all of your social media

Note:

Section

4900295
$195
8/7/17 - 9/1/17
Online 24/7
Jeff Kart
N/A

Register Online for this Class

Take away a practical strategy and techniques for implementing social media for your organization or business. Learn how to create your own private social media using Ning, work socially using Google Docs and calendars, and move your website to an interactive Web 2.0 site. Then your instructor will help you choose which social media tools are right for your situation, and then integrate them into your web site to develop a social media strategy for your organization. Find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Agenda Unit 1. Running a Community and Creating Your Own Social Network Using Ning Online Communities and Creating Your Own Social Network with Ning Top 5 Considerations When Starting a Social Network What Goes into Build a Great Social Network What is an online community manager What is Ning and How to Use the Platform Examples of Companies Using Ning Unit 2. What Tools to Use for Your Organization What tools and platforms will help get content on the web Readings on top new tools to consider How to select which tool to use How video fits into online marketing Organizing and collaborating with Google products How to take advantage of mobile and local in applications and search Unit 3. Integrating Social Platforms into Your Web Site Discovering how web design has changed and what is needed for true integration Understanding elements on web sites that increase interaction, engagement, search engines findability Learn best practices for website usability and landing page design Discuss how your sites compare and generate next steps that will improve your business Unit 4: Developing a Manageable Work Flow: Time, Resources, Policies, and Trends Developing a Manageable Work Flow Time and Resources: How do you know where to spend your time? Target Social Media Influencers to Boost Traffic and Sales Is Your Company Ready for Social Media or Are They Holding You Back? Trends - What''s Next or Are We Still Working on Last Year''s Trends? Social Media Policies and Planning For A Crisis Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section

4900296
$195
4/3/17 - 4/28/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

In today's world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non value-added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre-requisites required! Agenda Unit 1 Introduction to Lean and Six Sigma Overview of Lean Overview of Six Sigma Organizational Leadership Metrics and Goals Unit 2 Lean Six Sigma Project Management Linking Projects to Goals Problem Solving Methodologies Project Selection and Planning Planning Tools Unit 3 Measurement Techniques Process Analysis Data Collection Normal Distribution and Process Capability Unit 4 Analysis and Improvement Techniques Eliminating Wastes Hypothesis Testing

Note:

Section

4900297
$245
4/3/17 - 4/28/17
Online 24/7
Scott Follett
N/A

Register Online for this Class

In today's world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non value-added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre-requisites required! Agenda Unit 1 Introduction to Lean and Six Sigma Overview of Lean Overview of Six Sigma Organizational Leadership Metrics and Goals Unit 2 Lean Six Sigma Project Management Linking Projects to Goals Problem Solving Methodologies Project Selection and Planning Planning Tools Unit 3 Measurement Techniques Process Analysis Data Collection Normal Distribution and Process Capability Unit 4 Analysis and Improvement Techniques Eliminating Wastes Hypothesis Testing

Note:

Section

4900297
$245
6/5/17 - 6/30/17
Online 24/7
Scott Follett
N/A

Register Online for this Class

In today's world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non value-added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre-requisites required! Agenda Unit 1 Introduction to Lean and Six Sigma Overview of Lean Overview of Six Sigma Organizational Leadership Metrics and Goals Unit 2 Lean Six Sigma Project Management Linking Projects to Goals Problem Solving Methodologies Project Selection and Planning Planning Tools Unit 3 Measurement Techniques Process Analysis Data Collection Normal Distribution and Process Capability Unit 4 Analysis and Improvement Techniques Eliminating Wastes Hypothesis Testing

Note:

Section

4900297
$245
8/7/17 - 9/1/17
Online 24/7
Scott Follett
N/A

Register Online for this Class

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set-up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set-up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services

Note:

Section

4900298
$195
4/3/17 - 4/28/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set-up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set-up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services

Note:

Section

4900298
$195
6/5/17 - 6/30/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set-up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set-up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services

Note:

Section

4900298
$195
8/7/17 - 9/1/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Agenda Unit 1 What makes these generations different -The transition from the Industrial Age to the Internet Age -How society shapes us -Who are the Boomers? -Who are Xers? -Who is Gen Y? Unit 2 Evolving standards of hard work and success -Knowledge work and the value of time -Time as key to profitability -The focus on outcomes -The problem with meetings -A new type of leadership Unit 3 What motivates generations at work -Monetary and non-monetary rewards -Key role of the '

Note:

Section

4900300
$175
4/3/17 - 4/28/17
Online 24/7
Kassia Dellabough
N/A

Register Online for this Class

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Agenda Unit 1 What makes these generations different -The transition from the Industrial Age to the Internet Age -How society shapes us -Who are the Boomers? -Who are Xers? -Who is Gen Y? Unit 2 Evolving standards of hard work and success -Knowledge work and the value of time -Time as key to profitability -The focus on outcomes -The problem with meetings -A new type of leadership Unit 3 What motivates generations at work -Monetary and non-monetary rewards -Key role of the '

Note:

Section

4900300
$175
6/5/17 - 6/30/17
Online 24/7
Kassia Dellabough
N/A

Register Online for this Class

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Agenda Unit 1 What makes these generations different -The transition from the Industrial Age to the Internet Age -How society shapes us -Who are the Boomers? -Who are Xers? -Who is Gen Y? Unit 2 Evolving standards of hard work and success -Knowledge work and the value of time -Time as key to profitability -The focus on outcomes -The problem with meetings -A new type of leadership Unit 3 What motivates generations at work -Monetary and non-monetary rewards -Key role of the '

Note:

Section

4900300
$175
8/7/17 - 9/1/17
Online 24/7
Kassia Dellabough
N/A

Register Online for this Class

Having a book idea and publishing it is only half the recipe for success. Find out how to get the word out to your target market. Discover the various marketing avenues for your non-fiction business publication or book. Discover new tips for '

Note:

Section

4900301
$195
4/3/17 - 4/28/17
Online 24/7
William Draves
N/A

Register Online for this Class

Having a book idea and publishing it is only half the recipe for success. Find out how to get the word out to your target market. Discover the various marketing avenues for your non-fiction business publication or book. Discover new tips for '

Note:

Section

4900301
$195
6/5/17 - 6/30/17
Online 24/7
William Draves
N/A

Register Online for this Class

Having a book idea and publishing it is only half the recipe for success. Find out how to get the word out to your target market. Discover the various marketing avenues for your non-fiction business publication or book. Discover new tips for '

Note:

Section

4900301
$195
8/7/17 - 9/1/17
Online 24/7
William Draves
N/A

Register Online for this Class

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Agenda Unit 1: Introduction to Nonprofit Evaluation and the Logic Model '

Note:

Section

4900303
$245
4/3/17 - 4/28/17
Online 24/7
Myia Walsh
N/A

Register Online for this Class

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Agenda Unit 1: Introduction to Nonprofit Evaluation and the Logic Model '

Note:

Section

4900303
$245
6/5/17 - 6/30/17
Online 24/7
Myia Walsh
N/A

Register Online for this Class

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Agenda Unit 1: Introduction to Nonprofit Evaluation and the Logic Model '

Note:

Section

4900303
$245
8/7/17 - 9/1/17
Online 24/7
Myia Walsh
N/A

Register Online for this Class

Stress isn't the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block! Agenda Unit 1 Defining the stress monster -How we *you* appraise stress -How social settings define stress for you -Knowing who is in control Unit 2 How our views or beliefs help or hinder our stress -Irrational beliefs about stress -Gaining control -Knowing what you can handle Unit 3 Positive Psychology -Gratitude -Optimism, even if you are not an optimist -Flow and setting your groove -Mindfulness and being in the present -Pleasure and why you need it Unit 4 Ways to reduce stress - Getting it together with time management -Calling out the troops, your friends -Relaxing and mindful meditation

Note:

Section

4900306
$145
4/3/17 - 4/28/17
Online 24/7
Meredith Brown
N/A

Register Online for this Class

Stress isn't the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block! Agenda Unit 1 Defining the stress monster -How we *you* appraise stress -How social settings define stress for you -Knowing who is in control Unit 2 How our views or beliefs help or hinder our stress -Irrational beliefs about stress -Gaining control -Knowing what you can handle Unit 3 Positive Psychology -Gratitude -Optimism, even if you are not an optimist -Flow and setting your groove -Mindfulness and being in the present -Pleasure and why you need it Unit 4 Ways to reduce stress - Getting it together with time management -Calling out the troops, your friends -Relaxing and mindful meditation

Note:

Section

4900306
$145
6/5/17 - 6/30/17
Online 24/7
Meredith Brown
N/A

Register Online for this Class

Stress isn't the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block! Agenda Unit 1 Defining the stress monster -How we *you* appraise stress -How social settings define stress for you -Knowing who is in control Unit 2 How our views or beliefs help or hinder our stress -Irrational beliefs about stress -Gaining control -Knowing what you can handle Unit 3 Positive Psychology -Gratitude -Optimism, even if you are not an optimist -Flow and setting your groove -Mindfulness and being in the present -Pleasure and why you need it Unit 4 Ways to reduce stress - Getting it together with time management -Calling out the troops, your friends -Relaxing and mindful meditation

Note:

Section

4900306
$145
8/7/17 - 9/1/17
Online 24/7
Meredith Brown
N/A

Register Online for this Class

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don't share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Agenda Unit 1 Understanding the DiSC Profile -Getting to know the four styles of the DiSC profile -Dominance -Influence -Steadiness -Compliance Unit 2 Communicating effectively with each style -Understanding preferences for communicating -The most effective and influential communicators -Knowing how to reach and be understood by others -Insights into barriers that each style has, -Clarifying detractors and enhancements for each style Unit 3 Increasing your Success Part 1 -In depth analysis of the D and I behavioral styles from the DiSC profile -Creating action plans for D and I styles Unit 4 Increasing your Success Part 2 -Analyzing the other two behavioral styles from the DiSC profile: S and C

Note:

Section

4900309
$295
4/3/17 - 4/28/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Agenda Unit 1 Introduction to Finance - The Vocabulary of Finance - The Four Basic Elements of Finance - The Basic Financial Statements Unit 2 Introduction to Accounting -Basic Terminology -The Purpose of Accounting -The Accounting Cycle -Preparing Financial Statements Unit 3 Managing Liabilities -Overview of Liabilities -The Liabilities of a Business - Short-Term Liabilities -Long-Term Liabilities Unit 4 Financial Planning - Overview of Financial Planning -The Importance of Financial Planning -The Business Planning Process

Note:

Section

4900310
$195
4/3/17 - 4/28/17
Online 24/7
Sharon DeFonteny
N/A

Register Online for this Class

Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization. Agenda Unit 1 Overview of LEAN Principles and Applications An overview of lean history and philosophy Understanding the universal application of lean to Human Resource functions regardless of industry Toyota Practical Problem Solving and A3 Tools A3 problem solving reporting processes Unit 2 LEAN Tools for Lean Human Resources Visual management, 5S, standardized work Other lean tools for HR functions Introduction to value stream mapping (VSM) processes A value stream mapping exercise to apply what you have learned Unit 3 Creating an Effective Business Case for LEAN Initiatives within Your Organization Creating the A3 report or storyboard Using the A3 report as a way to present a logical business case for proposed changes, decisions, and improvements within your organization Developing an A3 report to share with other class members Receiving feedback from peers and instructor Unit 4 Lean Leadership for Human Resources Lean leadership and culture change strategies Successfully implementing lean tools and concepts in your organization Planning to prepare for taking the next step

Note:

Section

4900312
$245
5/1/17 - 5/26/17
Online 24/7
Sally Schmall
N/A

Register Online for this Class

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring '" Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer mentoring Unit 3 The Effective Mentor or Coach (Leadership Tools and Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals and Objectives Making Your Workplace A Learning and Growth Organization Buy-in and Rewards Promotion of Your C/M Pr Investment and Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you '

Note:

Section

4900314
$295
4/3/17 - 5/26/17
Online 24/7
Sheri Restauri Carson
N/A

Register Online for this Class

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring '" Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer mentoring Unit 3 The Effective Mentor or Coach (Leadership Tools and Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals and Objectives Making Your Workplace A Learning and Growth Organization Buy-in and Rewards Promotion of Your C/M Pr Investment and Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you '

Note:

Section

4900314
$295
6/5/17 - 7/28/17
Online 24/7
Sheri Restauri Carson
N/A

Register Online for this Class

Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process - Audience, Purpose, and Medium -Outlining for Successful Writing -Organization Models (Choosing a Model that Works) - Principles of Business Communication Unit 2 Written Communication in the Workplace -Writing Reports (formal and informal) -Drafting and Revision -Writing the First Draft -Constructing Openings and Closings that Work Unit 3 Writing a Proposal -Writing for Your Readers -Writing Effective Content - Safeguarding Users -Ethical Considerations Unit 4 Collaborative Writing and Research -Research and Team Writing -Collaborating Across Departments -Working Through Conflict

Note:

Section SPA-PD

4900316
$195
4/3/17 - 4/28/17
Online 24/7
Dionne Felix
N/A

Register Online for this Class

Cash is arguably the most important factor in business success. Dun and Bradstreet (D and B) reports 90% of all small business failures are due to poor cash flow'"more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Agenda Unit 1 Cash Flow Strategies Why cash is so important in business What are the cash-critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2 Reporting and Evaluating Cash Flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3 Projecting Cash Needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4 Funding Requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors

Note:

Section

4900317
$195
5/1/17 - 5/26/17
Online 24/7
Jodie Trana
N/A

Register Online for this Class

Cash is arguably the most important factor in business success. Dun and Bradstreet (D and B) reports 90% of all small business failures are due to poor cash flow'"more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Agenda Unit 1 Cash Flow Strategies Why cash is so important in business What are the cash-critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2 Reporting and Evaluating Cash Flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3 Projecting Cash Needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4 Funding Requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors

Note:

Section

4900317
$195
7/3/17 - 7/28/17
Online 24/7
Jodie Trana
N/A

Register Online for this Class

Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Three one-month courses.

Note:

Section

4900319
$495
4/3/17 - 6/30/17
Online 24/7
Jodie Trana
N/A

Register Online for this Class

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one-month courses

Note:

Section

4900321
$495
4/3/17 - 6/30/17
Online 24/7
Kathryn Will
N/A

Register Online for this Class

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one-month courses

Note:

Section

4900321
$495
6/5/17 - 9/1/17
Online 24/7

N/A

Register Online for this Class

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.

Note:

Section

4900322
$245
4/3/17 - 5/26/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.

Note:

Section

4900323
$495
4/3/17 - 6/30/17
Online 24/7
Jeff Kritzer
N/A

Register Online for this Class

Nonprofits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.

Note:

Section

4900328
$595
4/3/17 - 6/30/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Efficient office operations can mean the difference between success and not-so-much, between being in the black and being in the red. Moving from you and your employees working harder to working smarter, the strategies and benchmarks of office operations increases the productivity of every person in your organization. Position yourself in your organization as the one who knows what to get done, and how to get things done in office operations. Three one-month courses

Note:

Section

4900329
$495
4/3/17 - 6/30/17
Online 24/7

N/A

Register Online for this Class

Efficient office operations can mean the difference between success and not-so-much, between being in the black and being in the red. Moving from you and your employees working harder to working smarter, the strategies and benchmarks of office operations increases the productivity of every person in your organization. Position yourself in your organization as the one who knows what to get done, and how to get things done in office operations. Three one-month courses

Note:

Section

4900329
$495
6/5/17 - 9/1/17
Online 24/7
Greg Marsello
N/A

Register Online for this Class

A publication or book can help you expand your business in a way no form of advertising can. Whether you are with a small or large organization this practical certificate is designed to help entrepreneurs, businesses, and organizations self-publish non-fiction to promote and enhance your core business goals such as customer retention and building your brand. Get unique insights into finding your niche and developing customer oriented information that build customer relationships. Find out about self-publishing print publications and books. Then discover how to go about creating, formatting and publishing an eBook. Finally acquire the keys to marketing your print hard copy publication, book or eBook. Most importantly, you will create a marketing plan so you can map out your marketing steps from start to finish.

Note:

Section

4900330
$495
4/3/17 - 6/30/17
Online 24/7
Tim Street
N/A

Register Online for this Class

A publication or book can help you expand your business in a way no form of advertising can. Whether you are with a small or large organization this practical certificate is designed to help entrepreneurs, businesses, and organizations self-publish non-fiction to promote and enhance your core business goals such as customer retention and building your brand. Get unique insights into finding your niche and developing customer oriented information that build customer relationships. Find out about self-publishing print publications and books. Then discover how to go about creating, formatting and publishing an eBook. Finally acquire the keys to marketing your print hard copy publication, book or eBook. Most importantly, you will create a marketing plan so you can map out your marketing steps from start to finish.

Note:

Section

4900330
$495
6/5/17 - 9/1/17
Online 24/7
Tim Street
N/A

Register Online for this Class

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

Note:

Section

4900332
$595
4/3/17 - 6/30/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as '

Note:

Section

4900333
$245
5/1/17 - 5/26/17
Online 24/7

N/A

Register Online for this Class

Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as '

Note:

Section

4900333
$245
7/3/17 - 7/28/17
Online 24/7
Sally Schmall
N/A

Register Online for this Class

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog

Note:

Section

4900334
$245
4/3/17 - 4/28/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up-to-date on cyber security basics and fundamentals. Designed for non-technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security -What does ''Cyber Security'' mean? -Brief history and evolution -Commonly used Cyber Security terms and their meaning -Cyber terrorism Unit 2. Threats and Vulnerabilities -Viruses, malware and spyware -Vulnerability Management 101 -Detection and Remediation Unit 3. Information Assurance - Staying safe -Enterprise Risk Management -Common Attacks -Technical Controls -Firewalls and encryption Unit 4. Disaster recover planning -Intrusion Detection/Prevention -Basic security architecture -Introductory forensics

Note:

Section

4900338
$245
5/1/17 - 5/26/17
Online 24/7
Stan Waddell
N/A

Register Online for this Class

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up-to-date on cyber security basics and fundamentals. Designed for non-technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security -What does ''Cyber Security'' mean? -Brief history and evolution -Commonly used Cyber Security terms and their meaning -Cyber terrorism Unit 2. Threats and Vulnerabilities -Viruses, malware and spyware -Vulnerability Management 101 -Detection and Remediation Unit 3. Information Assurance - Staying safe -Enterprise Risk Management -Common Attacks -Technical Controls -Firewalls and encryption Unit 4. Disaster recover planning -Intrusion Detection/Prevention -Basic security architecture -Introductory forensics

Note:

Section

4900338
$245
7/3/17 - 7/28/17
Online 24/7
Stan Waddell
N/A

Register Online for this Class

Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in-house style guide Unit 4 Creating Attention-grabbing Press Releases Writing benefit-driven copy Setting the right tone Language to use and language to avoid Writing a great headline

Note:

Section SPA-PD

4900344
$195
5/1/17 - 5/26/17
Online 24/7
Kathryn Will
N/A

Register Online for this Class

Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Agenda Unit 1 What is an Entrepreneur? Checklist For Going Into Business Are You A Potential Entrepreneur? Success, Self-Esteem and Goals Brainstorming Business Ideas Unit 2 As You Start Your Business Selecting A Legal Structure Licensing And Registrations Planning Your Business Unit 3 Using Technology The Essential Eleven Computer Skills Marketing Strategies Internet Opportunities Unit 4 Managing Your Business Financial Statements Record Keeping And Taxes Grants And Government Programs

Note:

Section SPA-PD

4900346
$195
4/3/17 - 4/28/17
Online 24/7
Conrad Brian Law
N/A

Register Online for this Class

Finance is key to entrepreneurial success. The lack of financial knowledge about business and business start-ups is also one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture. You will start by gaining a deeper knowledge of the financial concepts and accounting processes used in most businesses. You will take back practical techniques that will increase your effectiveness and entrepreneurial success. And you will get an understanding of the seven steps in the accounting cycle and how to use financial information in decision making. You will come away with the knowledge to analyze resource allocation and evaluate financial performance. Then discover the keys to managing cash. Cash is arguably the most important factor in new business success. Dun and Bradstreet (D and B) reports 90% of all small business failures are due to poor cash flow. As an entrepreneur, you will find out how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, you will explore potential debt and equity sources of funds to help support your entrepreneurial work and create a financially successful venture. Find out where business start-up money comes from, and ways to get it. After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture.

Note:

Section

4900347
$495
4/3/17 - 6/30/17
Online 24/7
Sharon DeFonteny
N/A

Register Online for this Class

Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Then take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand.

Note:

Section

4900348
$495
4/3/17 - 6/30/17
Online 24/7
Conrad Brian Law
N/A

Register Online for this Class

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are

Note:

Section

4900352
$145
5/1/17 - 5/26/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are

Note:

Section

4900352
$145
7/3/17 - 7/28/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. It includes the most current updates Facebook has made to Pages. Agenda Unit 1. Designing Your Facebook Page to Be a Marketing Platform Optimize Facebook''s settings and features to improve branding and find-ability Learn how to use the Admin Panel and how to navigate around your Page as your Brand and as your Personal Profile. Discover applications and design strategy that are necessary to get the most out of your Page Learn how customized applications are developed and what they can do to increase business and fans Discuss case studies and update your Facebook marketing strategy to fit your business goals Unit 2. Sharing Content on Your Page that Increases Brand Engagement Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc. Discover top sources for Page content that increases engagement and grows your fan base Develop your own editorial calendar and learn if a team approach to posting and responding will work Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page Unit 3. Engaging with People on Facebook for Marketing and Customer Service Learn how Facebook decides which of your messages makes it into your fan''s timeline Discover why engagement is so critical and how to get your fans involved in promoting your business Understand how to effectively respond and moderate posts that are positive as well as negative Discuss critical social media policies and strategies to have in place so you don''t get blocked or disabled or hated by your fans Unit 4. Promoting and Advertising Techniques to Increase Business and Expand Your Reach Learn how to use Facebook Advertising and decide if it will work for your business goals Discuss different types of promotions brands use to drive people to their Page Discover the various types of social plug-ins that will help you bring your Facebook message to a wider audience on the web Re-thinking your Facebook strategy now that you have gone through the class Create a professional development plan to continue learning once the class end Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section

4900353
$245
5/1/17 - 5/26/17
Online 24/7
Nicole Siscaretti
N/A

Register Online for this Class

Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. It includes the most current updates Facebook has made to Pages. Agenda Unit 1. Designing Your Facebook Page to Be a Marketing Platform Optimize Facebook''s settings and features to improve branding and find-ability Learn how to use the Admin Panel and how to navigate around your Page as your Brand and as your Personal Profile. Discover applications and design strategy that are necessary to get the most out of your Page Learn how customized applications are developed and what they can do to increase business and fans Discuss case studies and update your Facebook marketing strategy to fit your business goals Unit 2. Sharing Content on Your Page that Increases Brand Engagement Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc. Discover top sources for Page content that increases engagement and grows your fan base Develop your own editorial calendar and learn if a team approach to posting and responding will work Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page Unit 3. Engaging with People on Facebook for Marketing and Customer Service Learn how Facebook decides which of your messages makes it into your fan''s timeline Discover why engagement is so critical and how to get your fans involved in promoting your business Understand how to effectively respond and moderate posts that are positive as well as negative Discuss critical social media policies and strategies to have in place so you don''t get blocked or disabled or hated by your fans Unit 4. Promoting and Advertising Techniques to Increase Business and Expand Your Reach Learn how to use Facebook Advertising and decide if it will work for your business goals Discuss different types of promotions brands use to drive people to their Page Discover the various types of social plug-ins that will help you bring your Facebook message to a wider audience on the web Re-thinking your Facebook strategy now that you have gone through the class Create a professional development plan to continue learning once the class end Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section

4900353
$245
7/3/17 - 7/28/17
Online 24/7
Nicole Siscaretti
N/A

Register Online for this Class

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. the schoolyard bully covert vs. overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to

Note:

Section

4900354
$195
4/3/17 - 4/28/17
Online 24/7
Erika Holiday
N/A

Register Online for this Class

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. the schoolyard bully covert vs. overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to

Note:

Section

4900354
$195
6/5/17 - 6/30/17
Online 24/7
Erika Holiday
N/A

Register Online for this Class

A book can help you expand your business in the way no form of advertising can. This practical course is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print-on-demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision-making framework and what factors drive decisions in self-publishing. Agenda Unit 1 Self-publishing overview and today's marketplace Models of traditional and self-publishing and eBooks Understanding formats: paperback, hardcover, EBooks, Kindle, iPAD Statistics and facts about bestseller lists, print runs, and the pros and cons of self-publishing versus traditional publishing eBooks and their future Unit 2 Specific publishing goals and objectives Discovering which option is right for you: eBook, Print, or both Types of books that have been successful in various Industries Formulating specific publishing goals and objectives Your business objectives and how a book fits into your business plan Unit 3 Making your Book More Marketable Part 1 Defining your target market in greater detail and focus Analyzing your reader and identifying main and sub-markets Consumer-based marketing vs. Business to Business and how to blend the two Target marketing to associations, media pitching, and internet marketing, and reviews. Marketing and media interest trends Unit 4 Making your Book More Marketable Part 2 Smart content development and trends At market/publishing trends and how to identify them Publishing seasons and identifying the best possible time and placement for your book What it takes to make your book marketable and how to do book store research Creating a book launch calendar

Note:

Section

4900358
$195
4/3/17 - 4/28/17
Online 24/7
William Draves
N/A

Register Online for this Class

A book can help you expand your business in the way no form of advertising can. This practical course is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print-on-demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision-making framework and what factors drive decisions in self-publishing. Agenda Unit 1 Self-publishing overview and today's marketplace Models of traditional and self-publishing and eBooks Understanding formats: paperback, hardcover, EBooks, Kindle, iPAD Statistics and facts about bestseller lists, print runs, and the pros and cons of self-publishing versus traditional publishing eBooks and their future Unit 2 Specific publishing goals and objectives Discovering which option is right for you: eBook, Print, or both Types of books that have been successful in various Industries Formulating specific publishing goals and objectives Your business objectives and how a book fits into your business plan Unit 3 Making your Book More Marketable Part 1 Defining your target market in greater detail and focus Analyzing your reader and identifying main and sub-markets Consumer-based marketing vs. Business to Business and how to blend the two Target marketing to associations, media pitching, and internet marketing, and reviews. Marketing and media interest trends Unit 4 Making your Book More Marketable Part 2 Smart content development and trends At market/publishing trends and how to identify them Publishing seasons and identifying the best possible time and placement for your book What it takes to make your book marketable and how to do book store research Creating a book launch calendar

Note:

Section

4900358
$195
6/5/17 - 6/30/17
Online 24/7
William Draves
N/A

Register Online for this Class

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We''ll also explore Dos and Don''ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial and individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post - your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging and Building Your Community Spotlight on your community and others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos and Don'ts of Instagram and Must-have Photo Apps Insta-etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy and flawless mobile editing Photo apps for creation and making visually appealing images on-the-go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section

4900363
$195
4/3/17 - 4/28/17
Online 24/7
Nicole Siscaretti
N/A

Register Online for this Class

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We''ll also explore Dos and Don''ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial and individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post - your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging and Building Your Community Spotlight on your community and others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos and Don'ts of Instagram and Must-have Photo Apps Insta-etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy and flawless mobile editing Photo apps for creation and making visually appealing images on-the-go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section

4900363
$195
6/5/17 - 6/30/17
Online 24/7
Nicole Siscaretti
N/A

Register Online for this Class

Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you'll learn how to work with ratings, graphs and user-friendly reports of statistical results. Agenda Unit 1 Looking for Differences between Groups -Two separate groups -Two related groups -Three or more groups Unit 2 Looking for Relationships -Pairs of variables -Clusters of variables -Predicting one variable from one or more variables Unit 3 Looking at Ratings -Tests of difference using ratings -Tests of relationship using ratings Unit 4 Looking at How to Report the Results -Visual displays -How to draft the narrative

Note:

Section

4900364
$195
5/1/17 - 5/26/17
Online 24/7
Mary Dereshiwsky
N/A

Register Online for this Class

3D printing has been hailed as a solution to all manufacturing problems. Obviously that is exaggerated, but what is it good for, and when is traditional manufacturing still the better choice? In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer-level 3D printer. You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open-source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general.

Note:

Section

4900366
$195
4/3/17 - 4/28/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

3D printing has been hailed as a solution to all manufacturing problems. Obviously that is exaggerated, but what is it good for, and when is traditional manufacturing still the better choice? In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer-level 3D printer. You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open-source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general.

Note:

Section

4900366
$195
6/5/17 - 6/30/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Arduino. 3D printing. Wearable tech. Your students or your kids may be talking about these things, but what is all this stuff, and how can you keep up and try to get ahead of them? This class will survey the core technologies found in makerspaces and give you a start in understanding what you will need to learn to create awesome technology projects. You will also learn how to find and sort through the many free resources online. Agenda Unit 1: What are maker technologies? -Why did shop class go away? -The maker movement philosophy of learning iteratively -What a makerspace is, and considerations when planning one. -Technologies that you will learn about in this class -What makes a project easy, intermediate or hard. Unit 2: 3D printing -What is 3D printing? -What can it do? -The process of using a 3D printer (modeling, slicing, printing) -Related technologies: 3D scanners, laser cutters, vinyl cutters -Where to learn more Unit 3: Basics of maker electronics: hardware -Open-source standards -Definitions: resistors, capacitors, LEDs, Ohm's law -Getting started with Arduino microprocessor hardware -Wearable circuits: Flora, sensors and neopixels -Where to learn more Unit 4: Basics of maker electronics: -Software -How to program Arduino and similar systems -Basic project ideas -Where you can learn more.

Note:

Section

4900367
$245
4/3/17 - 4/28/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Arduino. 3D printing. Wearable tech. Your students or your kids may be talking about these things, but what is all this stuff, and how can you keep up and try to get ahead of them? This class will survey the core technologies found in makerspaces and give you a start in understanding what you will need to learn to create awesome technology projects. You will also learn how to find and sort through the many free resources online. Agenda Unit 1: What are maker technologies? -Why did shop class go away? -The maker movement philosophy of learning iteratively -What a makerspace is, and considerations when planning one. -Technologies that you will learn about in this class -What makes a project easy, intermediate or hard. Unit 2: 3D printing -What is 3D printing? -What can it do? -The process of using a 3D printer (modeling, slicing, printing) -Related technologies: 3D scanners, laser cutters, vinyl cutters -Where to learn more Unit 3: Basics of maker electronics: hardware -Open-source standards -Definitions: resistors, capacitors, LEDs, Ohm's law -Getting started with Arduino microprocessor hardware -Wearable circuits: Flora, sensors and neopixels -Where to learn more Unit 4: Basics of maker electronics: -Software -How to program Arduino and similar systems -Basic project ideas -Where you can learn more.

Note:

Section

4900367
$245
6/5/17 - 6/30/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Arduino. 3D printing. Wearable tech. Your students or your kids may be talking about these things, but what is all this stuff, and how can you keep up and try to get ahead of them? This class will survey the core technologies found in makerspaces and give you a start in understanding what you will need to learn to create awesome technology projects. You will also learn how to find and sort through the many free resources online. Agenda Unit 1: What are maker technologies? -Why did shop class go away? -The maker movement philosophy of learning iteratively -What a makerspace is, and considerations when planning one. -Technologies that you will learn about in this class -What makes a project easy, intermediate or hard. Unit 2: 3D printing -What is 3D printing? -What can it do? -The process of using a 3D printer (modeling, slicing, printing) -Related technologies: 3D scanners, laser cutters, vinyl cutters -Where to learn more Unit 3: Basics of maker electronics: hardware -Open-source standards -Definitions: resistors, capacitors, LEDs, Ohm's law -Getting started with Arduino microprocessor hardware -Wearable circuits: Flora, sensors and neopixels -Where to learn more Unit 4: Basics of maker electronics: -Software -How to program Arduino and similar systems -Basic project ideas -Where you can learn more.

Note:

Section

4900367
$245
8/7/17 - 9/1/17
Online 24/7
Joan Horvath
N/A

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Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. Agenda Unit 1 Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2 Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3 Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4 Interpreting and Presenting Results Design Professional-looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts

Note:

Section

4900368
$195
4/3/17 - 4/28/17
Online 24/7
John Rutledge
N/A

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games and Gamification -Games Beyond Entertainment -Designing ''Serious'' Games -Gamification -Designing Gamification Systems

Note:

Section

4900369
$245
4/3/17 - 4/28/17
Online 24/7
Jean Haefner
N/A

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games and Gamification -Games Beyond Entertainment -Designing ''Serious'' Games -Gamification -Designing Gamification Systems

Note:

Section

4900369
$245
6/5/17 - 6/30/17
Online 24/7
Jean Haefner
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Agenda Unit 1 Project Management Overview '

Note:

Section

4900372
$195
4/3/17 - 4/28/17
Online 24/7
Ron DeCamp
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Agenda Unit 1 Project Management Overview '

Note:

Section

4900372
$195
6/5/17 - 6/30/17
Online 24/7
Ron DeCamp
N/A

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Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit? How is marketing changing? Who is your customer and where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, and Accounts Start with a plan: Developing a social media marketing strategy. Where does listening and engagement fit into strategy? Learning to use some basic tools How are organizations are using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles? Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal and Business Applications How to Set-up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Busine Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Note:

Section SPA-PD

4900373
$195
4/3/17 - 4/28/17
Online 24/7
Jennifer Selke
N/A

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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs

Note:

Section

4900374
$145
4/3/17 - 4/28/17
Online 24/7
Nanette Sanders-Cobb
N/A

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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs

Note:

Section

4900374
$145
6/5/17 - 6/30/17
Online 24/7
Nanette Sanders-Cobb
N/A

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You can improve your value to your organization and serve your organization better by recognizing some of the legal issues that work organizations face on a regular basis. For non-lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer. After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers. Agenda Unit 1 Understanding Legal Documents -Common legal terms -Why lawyers write the way they do -Overview of regulations and how to find them -Contracts, when they generally happen Unit 2 Do I need a lawyer? -What types of things can I handle myself? -Copyrights, business formations, claims -Non-lawyer document preparation -Lawyer fee structures Unit 3 Intellectual property -What's in a name? Copyright and trademark issues -Trade secrets and non-disclosure agreements -Covenants to not compete Unit 4 When Mistakes Happen -What kind of exposure am I looking at? -Criminal laws, personal injury -Employment -Product liability an copyright infringement

Note:

Section

4900375
$195
4/3/17 - 4/28/17
Online 24/7
Melissa Meyer
N/A

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You can improve your value to your organization and serve your organization better by recognizing some of the legal issues that work organizations face on a regular basis. For non-lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer. After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers. Agenda Unit 1 Understanding Legal Documents -Common legal terms -Why lawyers write the way they do -Overview of regulations and how to find them -Contracts, when they generally happen Unit 2 Do I need a lawyer? -What types of things can I handle myself? -Copyrights, business formations, claims -Non-lawyer document preparation -Lawyer fee structures Unit 3 Intellectual property -What's in a name? Copyright and trademark issues -Trade secrets and non-disclosure agreements -Covenants to not compete Unit 4 When Mistakes Happen -What kind of exposure am I looking at? -Criminal laws, personal injury -Employment -Product liability an copyright infringement

Note:

Section

4900375
$195
6/5/17 - 6/30/17
Online 24/7
Melissa Meyer
N/A

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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. Agenda Unit 1 Fundamentals of Management - How to determine, set, and communicate job expectations - Linking employee behaviors to performance - Describing performance expectations - Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement -Motivating and engaging employees to get the job done -Tools and techniques to increase employee buy-in and commitment -How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 -Enhancing your ability to manage effectively -In-depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 -Behaviors that inhibit your ability to manage effectively

Note:

Section

4900380
$295
4/3/17 - 4/28/17
Online 24/7
Sally Klauss
N/A

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