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Crucial Conversations

WHO: UNM staff, faculty who supervise staff, and their co-workers

WHAT: This 3-day workshop focuses on skills that foster open dialogue around high stakes, emotional, or risky topics—at all levels. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.

Class Name

Learn how to constructively communicate in difficult and uncomfortable situations Get tools to enhance your day‐to‐day conversations that can positively impact your professional and personal life When people feel they can't discuss difficult workplace issues or be candid about performance, projects or quality, it can lead to low morale, reduced efficiency, increased costs, and project delays. Crucial Conversations, offered by the UNM Ombuds Office, provides conversation techniques that can e applied immediately to difficult situations that may occur in your day‐to‐day professional or personal life. In this 2‐and‐a‐half‐day workshop, you will learn how to: Resolve individual and group disagreements Speak persuasively, not abrasively, about high‐stakes, emotional, or controversial topics Foster teamwork and better decision‐making Build teams that work together and act with unity and conviction Participants will receive a certificate upon course completion. NOTE: This course is only open to UNM Staff and Faculty.

22284 | $400

Crucial Conversation: Tools for Talking When the Stakes are High - Fall 2

12/03/2019 - 12/17/2019
Tue 9:00 AM ‐ 4:00 PM and Tue 9:00 AM ‐ 12:00 PM (3 Session Total)
Anne Lightsey
UNM Main Campus

Learn More and Register

Crucial Conversation: Tools for Talking When the Stakes are High - Spring 1

04/16/2020 - 04/30/2020
Thu 9:00 AM ‐ 4:00 PM and Thu 9:00 AM ‐ 12:00 PM(3 Session Total)
Anne Lightsey
UNM Main Campus

Learn More and Register

WHEN: Session options (must attend all 3 days of the session)

  • Oct. 8, 15, 22, 2019 (Tuesdays) from 9:00am-4:00pm
  • Dec. 3, 10, 17, 2019 (Tuesday) from 9:00am-4:00pm
  • April 16, 23, 30 2020 (Thursdays) from 9:00am-4:00pm
  • June 10, 17, 24 (Wednesday) from 9:00am-4:00pm
  • July 15, 22, 29 (Wednesday) from 9:00am-4:00pm

INSTRUCTOR: Anne Lightsey, Associate Ombuds for Staff

COST: $400 for UNM employees registering indivdiually though UNM Continuing Education. Cost includes materials and is fully covered by tuition remission (a $1,595 value).

• “I have learned things I didn’t even know I needed but really do!”
• “Thank you so much for bringing this course to us. I loved everything about it.”
• “Wonderful course. Wish it were required for everyone.”


Download and complete the UNM Tuition Remission form and email it to Questions? Call our registration office at 277.0077 (option 1). Course number is 22284.

Download the UNM Tuition Remission Form