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Crucial Conversations

WHAT: This course focuses on skills that foster open dialogue around high stakes, emotional, or risky
topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the
best-selling book Crucial Conversations®.

This Online Self-Paced Crucial Conversations® includes:

  • Online self-paced class (about 8-10 hours of course work)
  • Downloadable Toolkit (a reference guide to the online Crucial Conversations® content)
  • Crucial Conversations® e-book
  • 1:1 Ombuds coaching, support and check-ins

WHEN: Spring and summer 2020. You choose your start date.

1. Attend a Kick-off Session via Zoom
2. Progress at your own pace, completing a minimum of 2 modules/week There are 9 modules and the average person takes approximately 1 hour to complete a module.
3. When you have completed Modules 1-4, schedule a 1:1 Zoom meeting Omubds to review material, confirm understanding, and have 1:1 Q&A session (approximately 1 hour)
4. When you have completed Modules 5-8, schedule a 1:1 Zoom meeting with Ombuds to review material, confirm understanding, have 1:1 Q&A session, and do final preparations for a possible real-life conversation (approximately 1-2 hours)

INSTRUCTOR: Anne Lightsey, Associate Ombuds for Staff

COST: $400 for UNM employees registering indivdiually though UNM Continuing Education. Cost includes materials and is fully covered by tuition remission (a $1,595 value).

• “I have learned things I didn’t even know I needed but really do!”
• “Thank you so much for bringing this course to us. I loved everything about it.”
• “Wonderful course. Wish it were required for everyone.”


Download and complete the UNM Tuition Remission form and email it to Questions? Call our registration office at 277.0077 (option 1). Course number is 22284.

Download the UNM Tuition Remission Form