Online Customer Service Training
What do hotel desk clerks, janitors, amusement park attendants, baristas, movie theater attendants, and black jack dealers have in common? They all have occupations that rely on excellent customer service skills. Today’s successful hospitality employee must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.
These and other customer service-related jobs are in-demand in our community and are considered “Bright Outlook” careers by O*Net (sponsored by the U.S. Department of Labor).
Ed2Go Online Customer Service Classes
The Food and Customer Service Skills Training Certificate Program prepares students for careers in food services, restaurants, and the hospitality industry. Read More...
Class Price: $850
The Retail Customer Service Skills Training Program prepares students with the skills and knowledge needed for successful careers in todays retail world. Read More...
Class Price: $850
UGotClass Online Customer Service Certificates and Classes
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.
Course Number: 4900322 | Tuition: $245
Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are
Course Number: 4900352 | Tuition: $145
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs
Course Number: 4900374 | Tuition: $145
Customer Service is a Bright Outlook Career
Customer Service Representative positions have been identified as “Bright Outlook” careers, meaning that they are expected to grow rapidly in the next several years.
The Bureau of Labor Statistics shows the average annual salary for this field in New Mexico is $30,000.
Our Customer Service course is a terrific stepping stone for this in-demand career!
Related Classes & Certificate Areas
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UNM Tuition Remission
UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Business & Technology classes.