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UNM Business Skills Training

Business Skills Classes & Certificates

Our business skills programs address transferable skills and tools that are fundamental to your success in the pursuit of your career goals. We provide comprehensive classes and certificates designed to support and enhance your current and future career path.

We update our certificate programs in response to changing professional needs. The requirements for the completion of your certificate program are defined in the semester in which you began your program. Contact your program supervisor if you have questions.


Business Skills Certificates

Get the professional training you need to advance your career. Our Business Skills certificates will provide you with transferable skills that will fit any industry, business model, or professional venture.


Accountant

Accounting & Finance

  • Accounting with Computer Applications (QuickBooks 2018)
  • Certified Bookkeeper
  • CPA, CMA, and CIA Exam Prep & Review

See Certificates

Administrative Assistant

Administrative Professional

  • Administrative Assistant
  • Legal Office Administration

See Certificate

computer

Customer Service

  • Food and Customer Service Skills
  • Retail Customer Service Skills

See Certificates

event planner

Event Management

  • Wedding & Event Planning
  • Corporate Event Planning

See Certificates

grantwriters

Grant Writing

  • Grantsmanship Training

See Certificates

mediator

Mediation

  • Mediation Certificate
  • Child Custody & Family Matters
  • Mediation & Conflict Resolution Specialist
  • Online Mediation

See Certificates

Professionals Talking

Project Management

  • Project Management Practitioner
  • Project Management Information Systems
  • Project Management Master
  • Lean Professional
  • Six Sigma Yellow Belt, Green Belt, and Black Belt

See Certificates

Small Business Owners

Small Business

  • Small Business Management
  • Data Analysis

See Certificates

Supervisor

Leadership & Management

  • Supervisory Skills
  • Advanced Supervisory Skills
  • Mediation Certification
  • Strategic Human Resource Management
  • Practical Project Management

See Certificates

Volunteer

Nonprofit Management

  • Nonprofit Management

See Certificates

Real Estate

Real Estate

  • Pre-Licensing Course
  • NMREC Core Course

See Certificates


Click the Online tab to see our Online Classes.

Business Skills Classes

Class Name

Corporate events may range from a new product launch to a retirement dinner. This course will cover the many types of corporate events and provide a detailed guideline on how to design the event, plan the event, set budgets, execute successfully, review performances, and charge for services. This course covers: ‐Special Events: galas, fundraisers, public relations, product promotions ‐Meetings: professional, corporate, business networking ‐Assemblies: conferences, conventions ‐Recognition: incentives, awards, achievements ‐Training: seminars, workshops, education Tuition includes CEP workbook, online curriculum, student center and certificate. You have six (6) months from the date of registratoin to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA‐PD

21110
$1,095
6/3/2019 - 12/3/2019
Mon, Tue 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register

Corporate events may range from a new product launch to a retirement dinner. This course will cover the many types of corporate events and provide a detailed guideline on how to design the event, plan the event, set budgets, execute successfully, review performances, and charge for services. This course covers: ‐Special Events: galas, fundraisers, public relations, product promotions ‐Meetings: professional, corporate, business networking ‐Assemblies: conferences, conventions ‐Recognition: incentives, awards, achievements ‐Training: seminars, workshops, education Tuition includes CEP workbook, online curriculum, student center and certificate. You have six (6) months from the date of registratoin to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUB‐PD

21110
$1,095
7/1/2019 - 1/1/2020
Mon, Wed 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register

Corporate events may range from a new product launch to a retirement dinner. This course will cover the many types of corporate events and provide a detailed guideline on how to design the event, plan the event, set budgets, execute successfully, review performances, and charge for services. This course covers: ‐Special Events: galas, fundraisers, public relations, product promotions ‐Meetings: professional, corporate, business networking ‐Assemblies: conferences, conventions ‐Recognition: incentives, awards, achievements ‐Training: seminars, workshops, education Tuition includes CEP workbook, online curriculum, student center and certificate. You have six (6) months from the date of registratoin to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUC‐PD

21110
$1,095
8/5/2019 - 2/5/2020
Mon, Wed 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register

Lovegevity/Wedding Planning Institute's Certified Wedding and Event Planning online course is an intensive program designed to educate students on the wedding and event planning business best practices, methods and techniques to get started in the planning industry right away. Six months of access are provided to the online curriculum, course textbook, wedding and event planning software, exam fee, certification, student center library of resources, instructional videos and templates. Connect with other students around the world in discussion boards, messaging, blogs and individual online classes. Apply for internships and/or job placement assistance. You are given six (6) months from the date of registration to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA‐PD

21101
$1,195
6/3/2019 - 12/3/2019
Mon, Tue 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register

Lovegevity/Wedding Planning Institute's Certified Wedding and Event Planning online course is an intensive program designed to educate students on the wedding and event planning business best practices, methods and techniques to get started in the planning industry right away. Six months of access are provided to the online curriculum, course textbook, wedding and event planning software, exam fee, certification, student center library of resources, instructional videos and templates. Connect with other students around the world in discussion boards, messaging, blogs and individual online classes. Apply for internships and/or job placement assistance. You are given six (6) months from the date of registration to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUB‐PD

21101
$1,195
7/1/2019 - 1/1/2020
Mon, Wed 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register

Lovegevity/Wedding Planning Institute's Certified Wedding and Event Planning online course is an intensive program designed to educate students on the wedding and event planning business best practices, methods and techniques to get started in the planning industry right away. Six months of access are provided to the online curriculum, course textbook, wedding and event planning software, exam fee, certification, student center library of resources, instructional videos and templates. Connect with other students around the world in discussion boards, messaging, blogs and individual online classes. Apply for internships and/or job placement assistance. You are given six (6) months from the date of registration to complete this program.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUC‐PD

21101
$1,195
8/5/2019 - 2/5/2020
Mon, Wed 12:00 AM ‐ 11:59 PM
Institute Lovegevity/Wedding Planning
Online Course

Learn More and Register
Class Name

Learn how to constructively communicate in difficult and uncomfortable situations Get tools to enhance your day‐to‐day conversations that can positively impact your professional and personal life When people feel they can't discuss difficult workplace issues or be candid about performance, projects or quality, it can lead to low morale, reduced efficiency, increased costs, and project delays. Crucial Conversations, offered by the UNM Ombuds Office, provides conversation techniques that can e applied immediately to difficult situations that may occur in your day‐to‐day professional or personal life. In this 2‐and‐a‐half‐day workshop, you will learn how to: Resolve individual and group disagreements Speak persuasively, not abrasively, about high‐stakes, emotional, or controversial topics Foster teamwork and better decision‐making Build teams that work together and act with unity and conviction Participants will receive a certificate upon course completion. NOTE: This course is only open to UNM Staff and Faculty.

Section SUA‐PD

22284
$400
6/5/2019 - 6/19/2019
Wed 9:00 AM ‐ 4:40 PM and Wed 9:00 AM ‐ 12:00 PM
Anne Lightsey
UNM Main Campus

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Oops! No Project Management classes were found. Please check our registration website, or report this error to the webmaster.

Class Name

This interactive workshop will provide valuable strategies and tools to help you select appropriate events for your agency, identify internal and external resources, form budgets, create realistic goals, prepare tasks and action plans. You'll learn how to create a successful event that builds donor relationships, engages external partners, and creates a positive experience for the staff, Board, volunteers and event attendees. Bring your event ideas, questions and plans to class for discussion.

Note: Tuition Remission eligible

Section SUA‐PD

20702
$195
6/8/2019 - 6/29/2019
Sat 10:00 AM ‐ 12:00 PM
Ellen Welker
CE South Building

Learn More and Register

Advertising can help people access your services, participate in your programs and events, support your cause and engage potential donors and volunteers. The class is designed to enhance your current plans and help nonprofits successfully advertise by designing a practical budget, developing realistic goals and creating an effective plan. This interactive workshop will include new strategies on how to prepare an annual advertising campaign and budget, create measurable outcomes, integrate traditional and non‐traditional opportunities and utilize best practices. Students will explore how to determine target markets, create effective messaging including content‐marketing, develop a checklist on how to design an ad, pursue alternative methods of advertising including cause‐marketing, B2B, and learn how to purchase appropriate materials like business cards, brochures, rack cards, fliers, posters, e‐mail, e‐newsletters, outdoor, banners and digital ads. Materials and resources will be provided.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA‐PD

20703
$95
7/16/2019
Tue 1:00 PM ‐ 4:00 PM
Ellen Welker
CE South Building

Learn More and Register

Building relationships with local media and community groups is like partnering with donors. Each is important to your organization and will take time to nurture and steward. During this class, students will review how to create a media press kit, contact media, write a press release, set up a press conference, and learn the unique submission requirements and guidelines for traditional and digital media to obtain advertising, news coverage and public service support. Students will learn how to create relationships with local business and community groups and engage other nonprofits and local groups in collaboration with grant‐writing, fundraising, tabling, events and volunteering. Materials and resources will be provided.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA‐PD

20704
$95
7/18/2019
Thu 1:00 PM ‐ 4:00 PM
Ellen Welker
CE South Building

Learn More and Register

Publicity and promotion are not the same as advertising yet are part of a nonprofit's marketing strategic plan. Publicity is free or low‐cost and promotions can drive new supporters and volunteers to your doorstep. During this interactive workshop, students will be introduced to twenty‐five new publicity projects, their benefits and how to implement each. Additionally, students will explore how to design a speakers' bureau, distribute and track print collateral, submit features and guest columns, utilize window or business displays, coordinate tours, create open house events and host brown bag lunches. Materials and resources will be provided.

Note: UNM Tuition Remission eligible under Professional Development.

Section SUA‐PD

20705
$90
7/23/2019
Tue 1:00 PM ‐ 3:00 PM
Ellen Welker
CE South Building

Learn More and Register
Class Name

This four (4) hour commission‐approved continuing education course that all brokers are required to complete annually as a condition of license renewal. The intention of the CORE course is to deliver the material and content in a format that encourages adult learning and with a focus creating betted educated licensees who are aware of how to best lower E&O claims both in quantity and dollar amounts.

Note: Tuition remission eligible

Section SUA‐PD

37403
$40
6/27/2019
Thu 9:00 AM ‐ 1:00 PM
Jim Stringfield
CE South Building

Learn More and Register

This four (4) hour commission‐approved continuing education course that all brokers are required to complete annually as a condition of license renewal. The intention of the CORE course is to deliver the material and content in a format that encourages adult learning and with a focus creating betted educated licensees who are aware of how to best lower E&O claims both in quantity and dollar amounts.

Note: Tuition remission eligible

Section SUB‐PD

37403
$40
6/27/2019
Thu 2:00 PM ‐ 6:00 PM
Jim Stringfield
CE South Building

Learn More and Register

Gain an understanding of the general legal principles of real estate, focusing primarily on contract and agency law. Learn the current rules and regulations of the New Mexico Real Estate Commission. Earn accreditation toward the New Mexico state licensure examination with successful completion of this course. Student is responsible for the textbook. It can be obtained from online resources or from instructor directly. Please contact instructor, Jim Stringfield, for textbook question. His email is: Jim@west2myhome.com. Please note: If you decide to purchase textbook from instructor, confirm with Jim a week before class starts,; otherwise the textbook may not deliver on time. Note:

Note: Tuition remission eligible

Section SUA‐PD

37400
$375
7/30/2019 - 8/22/2019
Tue, Thu 5:30 PM ‐ 9:30 PM
Jim Stringfield
CE North Building

Learn More and Register

Oops! No Human Resource Management classes were found. Please check our registration website, or report this error to the webmaster.

Oops! No Leadership and Management classes were found. Please check our registration website, or report this error to the webmaster.

Online Business Skills Classes from Ed2Go

Class NameCost

Gain a marketable new skill by learning the basics of double‐entry bookkeeping, financial reporting, and more. Read More...

$185
Online Class

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Give yourself skills that are in high demand by exploring corporate accounting with a veteran instructor. Read More...

$185
Online Class

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If you're interested in increasing your financial awareness while also gaining a marketable skill, this series of courses is perfect for you. Read More...

$325
Online Class

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Master the skills and develop the knowledge you need to increaseyour financial awareness, while taking your Excel skillsto addtime‐saving functions to your repertoire. Read More...

$735
Online Class

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Discover the advanced features and functions of Microsoft Excel 2007 and find out everything this powerful program can do for you. Read More...

$185
Online Class

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Discover the advanced features and functions of Microsoft Excel 2010, including data analysis tools, database techniques, and advanced methods for using PivotTables. Read More...

$185
Online Class

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Master advanced features and functions of Microsoft Excel 2013, including analysis tools, data tables, PivotTables, and conditional formatting. Read More...

$185
Online Class

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Master advanced features and functions of Microsoft Excel 2016, including data analysis tools, data tables and databases, PivotTables, custom controls, importing external data, and conditional formatting. Read More...

$185
Online Class

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Master the skills and develop the knowledge you need to be successful as in Accounting and Business Analysis. Read More...

$735
Online Class

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Master advanced features of Microsoft Excel 2007, including charting and PivotTables, and discover how this powerful MS Office program can boost your productivity. Read More...

$185
Online Class

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Take your Microsoft Excel 2010 skills to the next level as you master charts, PivotTables, Slicers, Sparklines, and other advanced Excel features. Read More...

$185
Online Class

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Take your Microsoft Excel 2013 skills to the next level as you master charts, graphs, PivotTables, Slicers, Sparklines, AutoFilter, macros, and other advanced Excel functions. Read More...

$185
Online Class

Take this Class

Take your Microsoft Excel 2016 skills to the next level as you master charts, graphs, PivotTables, Slicers, Sparklines, AutoFilter, macros, and other advanced Excel functions. Read More...

$185
Online Class

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Master the advanced features of QuickBooks and learn to manage multiple company files, create customer statements, enter price levels for inventory, and much more. Read More...

$185
Online Class

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Master the advanced features of QuickBooks and learn to manage multiple company files, create customer statements, enter price levels for inventory, and much more. Read More...

$185
Online Class

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This course covers QuickBooks' more advanced features and applications, including how to enter price levels for inventory, track discounts and credits, and manage journal entries. Read More...

$185
Online Class

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Master QuickBooks' more advanced functions, such as exporting and importing list data, using batch invoicing to create multiple invoices, and managing journal entries. Read More...

$185
Online Class

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Go beyond the basic introductory concepts and learn how to gain more control and improve productivity while using QuickBooks. Read More...

$185
Online Class

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Learn how to use Crystal Reports to create attractive business documents that are easy to read and understand. Read More...

$185
Online Class

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Work with numbers? You need to know Excel. Learn the secrets of this powerful application. Read More...

$185
Online Class

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Become proficient in using Microsoft Excel 2010 and discover dozens of shortcuts and tricks for setting up fully formatted worksheets quickly and efficiently. Read More...

$185
Online Class

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Become proficient in using Microsoft Excel 2013 and discover countless shortcuts, tricks, and features for creating and formatting worksheets quickly and efficiently. Read More...

$185
Online Class

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Become proficient in using Microsoft Excel 2016 (now available through Office 365) and discover how to create worksheets, workbooks, charts, and graphs quickly and efficiently Read More...

$185
Online Class

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Learn how to quickly and efficiently gain control of the financial aspects of your business with this powerful accounting software program. Read More...

$185
Online Class

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Gain control of your business as you learn to use this powerful accounting software to create and print invoices, track your payables and receivables, and more. Read More...

$185
Online Class

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Learn how to quickly and efficiently gain control over the financial aspects of your business using this powerful software program. Read More...

$185
Online Class

Take this Class

Gain control of the financial accounting of your business using this powerful software program, including how to create statements and invoices and track payables and receivables. Read More...

$185
Online Class

Take this Class

Learn how to quickly and efficiently gain control over the financial aspects of your business. Read More...

$185
Online Class

Take this Class

Use this cloud‐based accounting program to record income and expenses; enter checks and credit card payments; track your payables, inventory, and receivables; and much more. Read More...

$185
Online Class

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Learn how stock options can protect your portfolio and help you profit in any type of market. Read More...

$185
Online Class

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Certified financial planner shows you how most wealthy people build their fortunes. Read More...

$185
Online Class

Take this Class

Master all the features of Excel pivot tables, including little‐known options and settings, layouts, calculated fields, multi‐level subtotals, Pivot Charts, Timelines, and Slicers. Read More...

$185
Online Class

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Learn to use basic, intermediate, and advanced features of Microsoft Excel 2016. Read More...

$525
Online Class

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Learn to use the basic features of Microsoft Word 2016, Microsoft Excel 2016, and Microsoft PowerPoint 2016, three of the most fundamental software programs used in educational and professional settings. Read More...

$525
Online Class

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Learn how to use QuickBooks 2013 to create paychecks, pay tax liabilities, and produce forms and reports. Read More...

$185
Online Class

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Learn how to use QuickBooks 2014 to create paychecks, pay taxes, generate forms, and produce dazzling reports. Read More...

$185
Online Class

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Learn how to use QuickBooks 2015 to create paychecks, pay taxes, produce job costing reports, and generate forms and reports quickly and easily. Read More...

$185
Online Class

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Protect your assets and discover how best to achieve all your financial goals. Read More...

$185
Online Class

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Learn how to use the Premier Contractor Edition of QuickBooks 2013 for your construction business to create contract estimates, perform time tracking and job costing, bill your clients, and much more. Read More...

$185
Online Class

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Learn how to use the Premier Contractor Edition of QuickBooks 2015 for your construction business to create contract estimates, perform time tracking and job costing, generate powerful reports, and much more. Read More...

$325
Online Class

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Master the fundamentals and more advanced functions of QuickBooks 2016. Learn everything from creating statements to using batch invoicing and managing journal entries. Read More...

$325
Online Class

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Learn to manage the financial aspects of your small business quickly and efficiently using Quickbooks 2017. Read More...

$325
Online Class

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Learn how to use the Premier Contractor Edition of QuickBooks 2014 for your construction business to create contract estimates, perform time tracking and job costing, generate powerful reports, and much more. Read More...

$185
Online Class

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Build and protect your wealth by investing in real estate. Read More...

$185
Online Class

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These courses will help you understand what it takes to build wealth, how to invest in real estate, and legalities surrounding real estate. Read More...

$495
Online Class

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Learn how to make wise investment decisions and discover valuable techniques that show you step‐by‐step how to research and value stocks. Read More...

$495
Online Class

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Learn how to make wise investment decisions so that you have enough money to live comfortably through your retirement. Read More...

$185
Online Class

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Learn how to get control of your money once and for all. Read More...

$185
Online Class

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Class Name

The Administrative Professional with Microsoft Office 2013 Master program teaches the skills students need to become a successful administrative professional and prepares students to use Microsoft Office 2013 programs: Excel, Word, PowerPoint, and Outlook. Read More...

$2095
Online Class

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The Administrative Professional with Microsoft Office Specialist 2013 training program teaches the skills required to become a successful administrative professional and prepares students for the Microsoft Office Specialist Certification Exams 77-418, 77-425, and 77-426 (Word), 77-420, 77-427, and 77-428 (Excel), 77-422 (PowerPoint), 77-423 (Outlook), and 77-424 (Access). Read More...

$2495
Online Class

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You'll hone your skills in system development and evolve as a business analyst in this CCBA course, built on IIBA guidelines. Read More...

$790
Online Class

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This program provides the information you need to know to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). Read More...

$1895
Online Class

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This program provides the information you need to know to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP) and the Microsoft Office Master 2016 Certification exams. Read More...

$3695
Online Class

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This program provides the information you need to know to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). Read More...

$3795
Online Class

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The Certified Bookkeeper Online Training Program helps professional bookkeepers earn prestigious American Institute of Professional Bookkeepers (AIPB) certification. Read More...

$2095
Online Class

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The Certified Global Business Professional Online Training Program prepares you for the credential exam by educating you in four areas: global management, global marketing, supply chain management, and trade finance. Read More...

$2595
Online Class

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Help your company achieve its environmental goals with the Certified Green Supply Chain Professional Online Training Program. Gain the skills you'll need to make a green impact on global sourcing, material management, procurement and buying, transportation and logistics, and new product development. Read More...

$1695
Online Class

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The Certified Internal Auditor Exam Review course is built around an adaptive learning platform that focuses your study to your weaker areas and reduces your overall study time. Read More...

$1090
Online Class

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This course provides you with an American Society for Quality certification, the internationally recognized credential for validating expertise in planning, conducting, and reporting quality audits. Read More...

$1895
Online Class

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This course prepares you for the American Society for Quality certification, the internationally recognized credential for validating expertise in planning, conducting, and reporting quality audits as it reviews the subject areas of the Certified Quality Engineer (CQE) Book of Knowledge. Read More...

$1895
Online Class

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Prepare for the CQIA exam from the convenience of your home or office. Identify knowledge gaps and target your studies from test results. Review and reinforce your learning as part of your exam preparation. Read More...

$1590
Online Class

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This course prepares you for the ASQ Certified Six Sigma Black Belt Examination and equips you to apply Six Sigma concepts and methods as a practitioner or consultant. Read More...

$2095
Online Class

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Prepare for Six Sigma Green Belt certification by mastering the contents of the American Society for Quality (ASQ) Six Sigma Green Belt body of knowledge. Exam cost included. Read More...

$1995
Online Class

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This course prepares you for the ASQ Certified Six Sigma Green Belt and Black Belt Examinations and also equips you to apply Six Sigma concepts and methods as a project leader, practitioner, consultant, or team member. Read More...

$3595
Online Class

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Learn to prepare individual tax returns for almost all U.S. taxpayers! With this innovative program, you can start working and earning money while completing your program. Read More...

$1995
Online Class

Take this Class

With this innovative online California Chartered Tax Professional Certificate Program, you can become qualified as a California Tax Preparer through the California Tax Education Council (CTEC), and start working and earning money while completing your program. Read More...

$2095
Online Class

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This program teaches the skills needed to prepare you to sit for the Oral Component of any State Court Interpreting Certification exams. Read More...

$2495
Online Class

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Prepare and learn how to take and pass the Customs Broker License Exam. Read More...

$1995
Online Class

Take this Class

Master the skills you need for a successful career as a dental assistant and obtain the skills to effectively manage a dentists office. Read More...

$4095
Online Class

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This program covers everything from financing to leadership. You'll learn the keys to business planning, communication skills, marketing, and management. If you've ever thought about owning your own business, this program can help make that dream come true! Read More...

$2195
Online Class

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Learn to write grant proposals that get funded in this nationally recognized Grant Writing online training program. Read More...

$2395
Online Class

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In this program, you will learn how to write a grant proposal, how to supervise employees, as well as the liabilities that non-profits encounter. Read More...

$3895
Online Class

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Master the skills you need to gain an entry-level position in human resources and prepare to take the PHR (Professional in Human Resources) certification exam. Read More...

$1895
Online Class

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Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam. Read More...

$1895
Online Class

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Learn the principles of Lean Six Sigma and prepare to take the Lean Six Sigma Black Belt certification exam. Read More...

$2795
Online Class

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Learn the process improvement method of Lean Six Sigma by teaching you how to deliver measurable, sustainable stream lined improvements and finding the root causes of problems. This Green Belt training will also prepare you for the Lean Six Sigma Green Belt Certification exam. Read More...

$1895
Online Class

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In this online program you will learn the principles of both Lean Six Sigma Green Belt and Lean Six Sigma Black Belt, before sitting for the certification exams. Read More...

$2395
Online Class

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In this online program you will learn the principles of both Lean Six Sigma Green Belt and Lean Six Sigma Black Belt, before sitting for the certification exams. Read More...

$3295
Online Class

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Lean Six Sigma Yellow Belt is an online, high-level, awareness course that teaches you the fundamentals of Lean Six Sigma process improvement. Read More...

$395
Online Class

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If you're thinking of starting a business or pursuing an MBA, learn the essentials here! The Management Training Online Program is perfect for business owners, entrepreneurs, and anyone who wants to learn the basics of business and management. Read More...

$2395
Online Class

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In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth and prepare for the Project Management Professional (PMP) certification. You will also learn how to use Microsoft Project 2010 to assist you in project management. Read More...

$1895
Online Class

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In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth and prepare for the Project Management Professional (PMP) certification. You will also learn how to use Microsoft Project 2016 to assist you in project management. Read More...

$1895
Online Class

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In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth and prepare for the Project Management Professional (PMP) certification. You will also learn how to use Microsoft Project 2016 to assist you in project management. Read More...

$2595
Online Class

Take this Class

This program takes you beyond the basics of project management. In this intermediate/advanced level program, youll translate your knowledge into skills by exploring key project management topics in depth. Read More...

$1795
Online Class

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Learn to create a framework that organizes large, complex programs into manageable, interrelated projects with this Program Management course. Read More...

$1490
Online Class

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Examine the fundamental principles of nonprofit management, explore the roles and responsibilities of a nonprofit board of directors and the management team, discover the essential aspects of fundraising, and become acquainted with the fundamentals of the budgeting process. Read More...

$2395
Online Class

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Learn the hottest role in digital marketing and prepare for the nationally recognized OMCA content marketing certification. Read More...

$1895
Online Class

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Become a valuable asset to your existing or future marketing team. Get conversion optimization training, and prepare for the OMCA certification exam. Read More...

$1695
Online Class

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Prepare for your OMCA display advertising certification and start or improve your digital marketing career as you learn to explain, evaluate and dissect display ad data, and best practices in building and maintaining display ad campaigns. Read More...

$1895
Online Class

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Want to learn email marketing? Make the most of your companys email efforts and prepare for the OMCA certification exam. Read More...

$1895
Online Class

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Prepare for the nationally recognized OMCA mobile marketing certification to start or improve your career in digital marketing. Read More...

$1695
Online Class

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Learn PPC marketing and how to bid on keywords that get your company noticed, all while preparing for the OMCA certification exam. Read More...

$1695
Online Class

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Learn search optimization, one of the most talked about aspects of digital marketing. Train with industry experts and prepare for the OMCA certification exam. Read More...

$1695
Online Class

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Prepare for the nationally recognized OMCA social media marketing certification to start or improve your career in digital marketing. Read More...

$1695
Online Class

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Want to make sense of all your marketing data? Get web analytics training while simultaneously preparing for the OMCA certification exam. Read More...

$1695
Online Class

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In this course, you will learn how to further your career as an analytics and conversion focused digital marketer, and make business decisions based on web numbers. This program will also prepare you for the OMCP certification exam. Read More...

$1895
Online Class

Take this Class

In this course, you will learn how to further your career as an analytics and conversion focused digital marketer, and make business decisions based on web numbers. This program will also prepare you for the OMCP certification exam. Read More...

$2095
Online Class

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In this course, you will master the art of reaching people by email and building an ongoing relationship using marketing automation. It will also prepare you for the OMCP certification exam. Read More...

$1895
Online Class

Take this Class

In this course, you will master the art of reaching people by email and building an ongoing relationship using marketing automation. It will also prepare you for the OMCP certification exam. Read More...

$2095
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Take this Class

This course teaches you about digital marketing and a deep dive of paid digital advertising. You will learn how to drive traffic using paid ads, and ensure you are bringing a return. You'll also be prepared to take the Online Marketing Certified Professional (OMCP) exam.

$1895
Online Class

This course teaches you about digital marketing and a deep dive of paid digital advertising. You will learn how to drive traffic using paid ads, and ensure you are bringing a return. You'll also be prepared to take the Online Marketing Certified Professional (OMCP) exam.

$2095
Online Class

In this course, youll learn the scope of digital marketing and dive deep into Search Engine Optimization (SEO) techniques. You will also be prepared for the OMCP certification exam. Read More...

$1895
Online Class

Take this Class

In this course, youll learn the scope of digital marketing and dive deep into Search Engine Optimization (SEO) techniques. You will also be prepared for the OMCP certification exam. Read More...

$2095
Online Class

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In this course, you will learn how to build mobile and social marketing campaigns from start to finish and further your career as a social media and mobile marketing focused digital marketer. You will also be prepared to take the OMCP certification exam. Read More...

$1895
Online Class

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In this course, you will learn how to build mobile and social marketing campaigns from start to finish and further your career as a social media and mobile marketing focused digital marketer. You will also be prepared to take the OMCP certification exam. Read More...

$2095
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Master the skills you need for a successful career as an optician and obtain the skills to effectively manage an optometrists office. Read More...

$4095
Online Class

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Become knowledgeable in all facets of payroll rules and regulations, and join one of the fastest-growing career fields today. Read More...

$1895
Online Class

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PMI's Risk Management Professional (PMI-RMP) credential is a solution to project management's increasing growth, complexity and diversity. Read More...

$1090
Online Class

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PMI's Risk Management Professional (PMI-RMP) credential is a solution to project management's increasing growth, complexity and diversity. Read More...

$1590
Online Class

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Designed for Mid- or Senior-Level professionals in Project Management, this program will give you the skills to handle multiple projects. Read More...

$790
Online Class

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Master the PRINCE2 principles, themes, and processes that will help you ensure success with each of the projects that you handle with this PRINCE2 Foundation and Practitioner program. Read More...

$1090
Online Class

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In this PRINCE2 foundation course, you will master the PRINCE2 principles, themes, and processes that will help you ensure success in your projects. Read More...

$890
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Master the skills and knowledge you need to begin a career as a professional interpreter. Read More...

$1590
Online Class

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This program is designed for those who are new to project management and will provide you with a solid foundation of the most common terms and concepts youll need and help you prepare for the Certified Associate In Project Management (CAPM) certification exam. CAPM and PMP are registered marks of Project Management Institute, Inc. Read More...

$1590
Online Class

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Develop essential managerial skills, and learn how to effectively manage all aspects of the purchasing process, including procurement, distribution, supply chain management, and more, with the skills youll learn in this online program. Read More...

$2395
Online Class

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In this online training program, you will learn the agility and precision needed to be successful within purchasing, logistics, and supply chain management professions. Read More...

$3795
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This comprehensive program will help you establish a successful records management program, including electronic, magnetic, and paper media. Read More...

$1695
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Sage 50 is the perfect program for those trying to expand their knowledge in accounting, or those looking for an entry level position in the field. Read More...

$1490
Online Class

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Are you prepared for an exciting career as a leader in the green collar economy? The Senior Certified Sustainability Professional Online Training Program will prepare you to set the course and coordinate an enterprise's sustainability strategy. Read More...

$2595
Online Class

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Learn about Human Resources to advance your career within industry. You will also be prepared to take the Professional Human Resources (SPHR) certification exam offered by the HR Certification Institute. Read More...

$1895
Online Class

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The Six Sigma Black Belt Online Career Training Program provides you with an in-depth look at the Six Sigma Black Belt problem-solving methodology, deployment, and project development approaches. Read More...

$2795
Online Class

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ASQs Six Sigma Yellow Belt course helps you gain a detailed understanding of the role, responsibilities, and knowledge required of a Six Sigma Yellow Belt and prepares you to take ASQs Six Sigma Yellow Belt Certification exam. Read More...

$1795
Online Class

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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to create skills for todays project practitioners and prepare them for either the CAPM or PMP certifications. Read More...

$2095
Online Class

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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to prepare students for either the CAPM or PMP certifications. You will also learn how to use Microsoft Project 2010 to assist you in project management. Read More...

$2395
Online Class

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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to prepare students for either the CAPM or PMP certifications. You will also learn how to use Microsoft Project 2016 to create and manage project schedules. Read More...

$2395
Online Class

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This is a comprehensive project management program for those who want to expand their knowledge and application of project management concepts. It is designed to prepare students for either the CAPM or PMP certifications. You will also learn how to use Microsoft Project 2016 to create and manage project schedules. Read More...

$2895
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Online Business Skills Classes and Certificates from UGotClass

Class Name

Google+ has surpassed Twitter to become the second largest social network next to Facebook. Discover the best ways to use this popular and emerging social media platform to raise your online profile, and connect with current and potential new contacts. You'll learn the advantages of using Google+, how it can help your organization to engage existing users and grow your base, and techniques for using the platform to create relationships, and expand your reach and knowledge in particular subject matter areas. Agenda Unit 1 What makes Google+ Unique ‐Why Use Google +? What makes it unique ‐How to Use Google + ‐Creating Posts and Messages ‐Sharing, and Google+ integration with other social media Unit 2 Bringing More Traffic to your site ‐How Google + will bring more traffic to your site ‐Developing relationships in Google + ‐How to get your content posted and reshared ‐Tips and tricks Unit 3 Connecting with Communities ‐Using Google+ Communities to connect with focused organizations, and highly interested and engaged users ‐Contributing to Communities to offer resources ‐Learning from Communities to gain additional knowledge and skills Unit 4 Stars: Advanced Tips ‐Using Google + as a conversation tool ‐Using Hangouts to broadcast your message ‐How to use Google + for all of your social media

Section

4900295
$195
6/3/2019 - 6/28/2019
Online 24/7
Jeff Kart
N/A

Learn More and Register

Google+ has surpassed Twitter to become the second largest social network next to Facebook. Discover the best ways to use this popular and emerging social media platform to raise your online profile, and connect with current and potential new contacts. You'll learn the advantages of using Google+, how it can help your organization to engage existing users and grow your base, and techniques for using the platform to create relationships, and expand your reach and knowledge in particular subject matter areas. Agenda Unit 1 What makes Google+ Unique ‐Why Use Google +? What makes it unique ‐How to Use Google + ‐Creating Posts and Messages ‐Sharing, and Google+ integration with other social media Unit 2 Bringing More Traffic to your site ‐How Google + will bring more traffic to your site ‐Developing relationships in Google + ‐How to get your content posted and reshared ‐Tips and tricks Unit 3 Connecting with Communities ‐Using Google+ Communities to connect with focused organizations, and highly interested and engaged users ‐Contributing to Communities to offer resources ‐Learning from Communities to gain additional knowledge and skills Unit 4 Stars: Advanced Tips ‐Using Google + as a conversation tool ‐Using Hangouts to broadcast your message ‐How to use Google + for all of your social media

Section

4900295
$195
8/5/2019 - 8/30/2019
Online 24/7
Jeff Kart
N/A

Learn More and Register

Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two‐way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how‐to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Section

4900402
$495
6/3/2019 - 8/30/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Get involved in the move from in‐person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit? How is marketing changing? Who is your customer and where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, and Accounts Start with a plan: Developing a social media marketing strategy. Where does listening and engagement fit into strategy? Learning to use some basic tools How are organizations using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles? Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal and Business Applications How to Set‐up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Businesses Use Facebook Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900373
$195
6/3/2019 - 6/28/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Develop a two‐way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You'll find out the advantages and disadvantages of each, and learn what's right for your work and kind of organization.

Section

4900383
$195
7/1/2019 - 7/26/2019
Online 24/7
Suzanne Kart
N/A

Learn More and Register

Take away a practical strategy and techniques for implementing social media for your organization or business. Learn how to create your own private social media using Ning, work socially using Google Docs and calendars, and move your website to an interactive Web 2.0 site. Then your instructor will help you choose which social media tools are right for your situation, and then integrate them into your web site to develop a social media strategy for your organization. Find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Agenda Unit 1. Running a Community and Creating Your Own Social Network Using Ning Online Communities and Creating Your Own Social Network with Ning Top 5 Considerations When Starting a Social Network What Goes into Build a Great Social Network What is an online community manager What is Ning and How to Use the Platform Examples of Companies Using Ning Unit 2. What Tools to Use for Your Organization What tools and platforms will help get content on the web Readings on top new tools to consider How to select which tool to use How video fits into online marketing Organizing and collaborating with Google products How to take advantage of mobile and local in applications and search Unit 3. Integrating Social Platforms into Your Web Site Discovering how web design has changed and what is needed for true integration Understanding elements on web sites that increase interaction, engagement, search engines findability Learn best practices for website usability and landing page design Discuss how your sites compare and generate next steps that will improve your business Unit 4: Developing a Manageable Work Flow: Time, Resources, Policies, and Trends Developing a Manageable Work Flow Time and Resources: How do you know where to spend your time? Target Social Media Influencers to Boost Traffic and Sales Is Your Company Ready for Social Media or Are They Holding You Back? Trends ‐ What''s Next or Are We Still Working on Last Year''s Trends? Social Media Policies and Planning For A Crisis Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900296
$195
6/3/2019 - 6/28/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Take away a practical strategy and techniques for implementing social media for your organization or business. Learn how to create your own private social media using Ning, work socially using Google Docs and calendars, and move your website to an interactive Web 2.0 site. Then your instructor will help you choose which social media tools are right for your situation, and then integrate them into your web site to develop a social media strategy for your organization. Find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Agenda Unit 1. Running a Community and Creating Your Own Social Network Using Ning Online Communities and Creating Your Own Social Network with Ning Top 5 Considerations When Starting a Social Network What Goes into Build a Great Social Network What is an online community manager What is Ning and How to Use the Platform Examples of Companies Using Ning Unit 2. What Tools to Use for Your Organization What tools and platforms will help get content on the web Readings on top new tools to consider How to select which tool to use How video fits into online marketing Organizing and collaborating with Google products How to take advantage of mobile and local in applications and search Unit 3. Integrating Social Platforms into Your Web Site Discovering how web design has changed and what is needed for true integration Understanding elements on web sites that increase interaction, engagement, search engines findability Learn best practices for website usability and landing page design Discuss how your sites compare and generate next steps that will improve your business Unit 4: Developing a Manageable Work Flow: Time, Resources, Policies, and Trends Developing a Manageable Work Flow Time and Resources: How do you know where to spend your time? Target Social Media Influencers to Boost Traffic and Sales Is Your Company Ready for Social Media or Are They Holding You Back? Trends ‐ What''s Next or Are We Still Working on Last Year''s Trends? Social Media Policies and Planning For A Crisis Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900296
$195
8/5/2019 - 8/30/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We''ll also explore Dos and Don''ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial and individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post ‐ your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging and Building Your Community Spotlight on your community and others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos and Don'ts of Instagram and Must‐have Photo Apps Insta‐etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy and flawless mobile editing Photo apps for creation and making visually appealing images on‐the‐go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900363
$195
6/3/2019 - 6/28/2019
Online 24/7
Nicole Siscaretti
N/A

Learn More and Register

Different social networks have distinct characteristics, different features, and are used to develop a two‐way communication and marketing strategy for your organization. Get a skill set for working and managing different social media platforms. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. You will get a firm foundation in Twitter, LinkedIn, and Facebook platforms. Come away with both an understanding of these social networks and practical, how‐to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks. Three one‐month courses. Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900382
$495
6/3/2019 - 8/30/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Different social networks have distinct characteristics, different features, and are used to develop a two‐way communication and marketing strategy for your organization. Get a skill set for working and managing different social media platforms. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. You will get a firm foundation in Twitter, LinkedIn, and Facebook platforms. Come away with both an understanding of these social networks and practical, how‐to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks. Three one‐month courses. Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900382
$495
7/1/2019 - 9/27/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Twitter is a hot social media platform these days, and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers, and discover the best ways to create relationships and network with your key constituents. You will find out the best and easiest techniques for successful interactions in the Twitter verse. Agenda Unit One How to Use Twitter ‐Uniqueness of Twitter ‐Creating Tweets and messages ‐Doing Research and information gathering with Twitter ‐Integrating Twitter with other publicity Unit Two Developing relationships ‐You're it! How tagging people and sharing content keeps you relevant ‐Why tagging people is better than direct messaging ‐Developing relationships in the Twitter verse and why it's important ‐How to get retweeted Unit Three What lists can do for your online presence ‐How to create and edit lists ‐Getting others to share your lists ‐Getting yourself listed on other Tweeters lists – and why you want this to happen Unit Four Your personal brand using Twitter ‐Twitter as a networking tool ‐How to create a personal brand using Twitter ‐What not to do on Twitter ‐Quantity versus quality – how to monitor and maintain your list of followers and who you are following Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900409
$195
6/3/2019 - 6/28/2019
Online 24/7
Suzanne Kart
N/A

Learn More and Register

Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. It includes the most current updates Facebook has made to Pages. Agenda Unit 1. Designing Your Facebook Page to Be a Marketing Platform Optimize Facebook''s settings and features to improve branding and find‐ability Learn how to use the Admin Panel and how to navigate around your Page as your Brand and as your Personal Profile. Discover applications and design strategy that are necessary to get the most out of your Page Learn how customized applications are developed and what they can do to increase business and fans Discuss case studies and update your Facebook marketing strategy to fit your business goals Unit 2. Sharing Content on Your Page that Increases Brand Engagement Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc. Discover top sources for Page content that increases engagement and grows your fan base Develop your own editorial calendar and learn if a team approach to posting and responding will work Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page Unit 3. Engaging with People on Facebook for Marketing and Customer Service Learn how Facebook decides which of your messages makes it into your fan''s timeline Discover why engagement is so critical and how to get your fans involved in promoting your business Understand how to effectively respond and moderate posts that are positive as well as negative Discuss critical social media policies and strategies to have in place so you don''t get blocked or disabled or hated by your fans Unit 4. Promoting and Advertising Techniques to Increase Business and Expand Your Reach Learn how to use Facebook Advertising and decide if it will work for your business goals Discuss different types of promotions brands use to drive people to their Page Discover the various types of social plug‐ins that will help you bring your Facebook message to a wider audience on the web Re‐thinking your Facebook strategy now that you have gone through the class Create a professional development plan to continue learning once the class end Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900353
$245
7/1/2019 - 7/26/2019
Online 24/7
Nicole Siscaretti
N/A

Learn More and Register

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set‐up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set‐up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services

Section

4900298
$195
6/3/2019 - 6/28/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set‐up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set‐up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services

Section

4900298
$195
8/5/2019 - 8/30/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization. Agenda Unit 1 Overview of LEAN Principles and Applications An overview of lean history and philosophy Understanding the universal application of lean to Human Resource functions regardless of industry Toyota Practical Problem Solving and A3 Tools A3 problem solving reporting processes Unit 2 LEAN Tools for Lean Human Resources Visual management, 5S, standardized work Other lean tools for HR functions Introduction to value stream mapping (VSM) processes A value stream mapping exercise to apply what you have learned Unit 3 Creating an Effective Business Case for LEAN Initiatives within Your Organization Creating the A3 report or storyboard Using the A3 report as a way to present a logical business case for proposed changes, decisions, and improvements within your organization Developing an A3 report to share with other class members Receiving feedback from peers and instructor Unit 4 Lean Leadership for Human Resources Lean leadership and culture change strategies Successfully implementing lean tools and concepts in your organization Planning to prepare for taking the next step

Section

4900312
$245
7/1/2019 - 7/26/2019
Online 24/7
Sally Schmall
N/A

Learn More and Register

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in‐depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda ‐ Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring – Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model ‐ Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer Mentoring? Unit 3 The Effective Mentor or Coach (Leadership Tools and Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda ‐ Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part‐time Worker/Just‐in‐Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals and Objectives Making Your Workplace A Learning and Growth Organization Buy‐in and Rewards Promotion of Your C/M Pr Investment and Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you "Done "? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics

Section

4900314
$295
6/3/2019 - 7/26/2019
Online 24/7
Sheri Restauri Carson
N/A

Learn More and Register

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Agenda Unit 1 Introduction to Finance ‐ The Vocabulary of Finance ‐ The Four Basic Elements of Finance ‐ The Basic Financial Statements Unit 2 Introduction to Accounting ‐Basic Terminology ‐The Purpose of Accounting ‐The Accounting Cycle ‐Preparing Financial Statements Unit 3 Managing Liabilities ‐Overview of Liabilities ‐The Liabilities of a Business ‐ Short‐Term Liabilities ‐Long‐Term Liabilities Unit 4 Financial Planning ‐ Overview of Financial Planning ‐The Importance of Financial Planning ‐The Business Planning Process

Section

4900310
$195
6/3/2019 - 6/28/2019
Online 24/7
Sharon DeFonteny
N/A

Learn More and Register

Nonprofits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.

Section

4900328
$595
6/3/2019 - 8/30/2019
Online 24/7
Fred Bayley
N/A

Learn More and Register

Nonprofits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.

Section

4900328
$595
7/1/2019 - 9/27/2019
Online 24/7
Fred Bayley
N/A

Learn More and Register

Build revenue streams for your non‐profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. Agenda Unit 1: Introduction to Revenue Generation • Setting and using revenue generation benchmarks • Determining annual objectives • How to best use this course information Unit 2: Understanding Your Audience • The benefits of knowing your audience better • What to ask your audience • How to get the best information • Collecting and using the best data • Where to find the new ideas Unit 3: Developing Programs and Services • The right questions for the best success • Natural life cycles of programs and services • Determining which ones to continue • Creating successful new programs and services Unit 4: Analyzing Programs and Services • Analyzing the past performance • Determining future productivity • Analysis tools • Simple analysis technique Unit 5: Setting the Right Price • How price affects attendance • Price breaks that determine the price to set • Setting the best price • Pricing strategies Unit 6: Marketing Effectively • Building your identify • Developing market segments • Determining who to market to Unit 7: Developing Promotions • Making promotions that work • Creating the best layouts • Making promotions that sell Unit 8: Distributing Promotions • Print, social media, and eMarketing techniques • Knowing what promotions work

Section

4900400
$495
6/3/2019 - 7/26/2018
Online 24/7
Fred Bayley
N/A

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Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real‐world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Agenda Unit 1: Introduction to Nonprofit Evaluation and the Logic Model • What evaluation is and is not • Why evaluation is important to nonprofit organizations and why your funders are asking you for it • Planning for evaluation begins when you apply for the grant • Types of evaluation, and the approaches best suited to nonprofit programs • Planning tools for evaluation – introduction to the logic model • Crafting accurate, concise outcome statements Unit 2: Creating an Evaluation Plan • What an evaluation plan is and why you need one • Using outcomes from our logic model to create your evaluation plan • Setting priorities for your evaluation (navigating barriers based on budget, funder requirements, staff time and staff capacity) • Creating indicators for your outcomes • Defining benchmarks and targets where appropriate Unit 3: Collecting the Data • Taking stock of the data you already use • Making data collection systematic • Choosing and/or creating data collection tools – output information, surveys, interviews, focus groups Unit 4: Analysis, Reporting and Use – Putting it All Together • Appropriate analysis of the common data collection tools covered in Unit 3 • Common analysis mistakes and how to avoid them • Reporting to various stakeholders (funders, donors, Board of Directors and the community)

Section

4900303
$245
6/3/2019 - 6/28/2019
Online 24/7
Myia Walsh
N/A

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Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real‐world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Agenda Unit 1: Introduction to Nonprofit Evaluation and the Logic Model • What evaluation is and is not • Why evaluation is important to nonprofit organizations and why your funders are asking you for it • Planning for evaluation begins when you apply for the grant • Types of evaluation, and the approaches best suited to nonprofit programs • Planning tools for evaluation – introduction to the logic model • Crafting accurate, concise outcome statements Unit 2: Creating an Evaluation Plan • What an evaluation plan is and why you need one • Using outcomes from our logic model to create your evaluation plan • Setting priorities for your evaluation (navigating barriers based on budget, funder requirements, staff time and staff capacity) • Creating indicators for your outcomes • Defining benchmarks and targets where appropriate Unit 3: Collecting the Data • Taking stock of the data you already use • Making data collection systematic • Choosing and/or creating data collection tools – output information, surveys, interviews, focus groups Unit 4: Analysis, Reporting and Use – Putting it All Together • Appropriate analysis of the common data collection tools covered in Unit 3 • Common analysis mistakes and how to avoid them • Reporting to various stakeholders (funders, donors, Board of Directors and the community)

Section

4900303
$245
8/5/2019 - 8/30/2019
Online 24/7
Myia Walsh
N/A

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In today''s world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non‐value added wastes caused by defects, non‐value‐added flow of information or materials, non‐productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre‐requisites required! Agenda Unit 1 Introduction to Lean and Six Sigma Overview of Lean Overview of Six Sigma Organizational Leadership Metrics and Goals Unit 2 Lean Six Sigma Project Management Linking Projects to Goals Problem Solving Methodologies Project Selection and Planning Planning Tools Unit 3 Measurement Techniques Process Analysis Data Collection Normal Distribution and Process Capability Unit 4 Analysis and Improvement Techniques Eliminating Wastes Hypothesis Testing

Section

4900297
$245
6/3/2019 - 6/28/2019
Online 24/7
Scott Follett
N/A

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In today''s world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non‐value added wastes caused by defects, non‐value‐added flow of information or materials, non‐productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre‐requisites required! Agenda Unit 1 Introduction to Lean and Six Sigma Overview of Lean Overview of Six Sigma Organizational Leadership Metrics and Goals Unit 2 Lean Six Sigma Project Management Linking Projects to Goals Problem Solving Methodologies Project Selection and Planning Planning Tools Unit 3 Measurement Techniques Process Analysis Data Collection Normal Distribution and Process Capability Unit 4 Analysis and Improvement Techniques Eliminating Wastes Hypothesis Testing

Section

4900297
$245
8/5/2019 - 8/30/2019
Online 24/7
Scott Follett
N/A

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Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won't get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Three one‐month online courses.

Section

4900381
$595
6/3/2019 - 8/30/2019
Online 24/7
Sally Klauss
N/A

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Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won't get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Three one‐month online courses.

Section

4900381
$595
7/1/2019 - 9/27/2019
Online 24/7
Sally Klauss
N/A

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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro ‐ quickly and with confidence. Agenda Unit 1 Fundamentals of Management ‐ How to determine, set, and communicate job expectations ‐ Linking employee behaviors to performance ‐ Describing performance expectations ‐ Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement ‐Motivating and engaging employees to get the job done ‐Tools and techniques to increase employee buy‐in and commitment ‐How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 ‐Enhancing your ability to manage effectively ‐In‐depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 ‐Behaviors that inhibit your ability to manage effectively

Section

4900380
$295
6/3/2019 - 6/28/2019
Online 24/7
Sally Klauss
N/A

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Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You'll get tips and techniques you won't get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others' time, come away with proven tips to put into practice on Monday morning. Agenda Unit 1 Time and Productivity Management – Evaluation Time Management Personal Quiz Workday Analysis Exercise Being Busy vs Producing Results Unit 2 Challenges to Time Management and Productivity Distractions and Interruptions Concentration and Focus Stress Management New Technology and Productivity Unit 3 Strategies and Tips to improve Time Management and Productivity Workday Analysis Planning and Prioritizing Techniques and Methods Action Program Unit 4 Managing Your Time, Yourself and Others Goal Setting Self Motivation Time Trackers

Section

4900389
$195
6/3/2019 - 6/28/2019
Online 24/7
William Draves
N/A

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Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how‐to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Agenda Unit 1 What makes these generations different ‐The transition from the Industrial Age to the Internet Age ‐How society shapes us ‐Who are the Boomers? ‐Who are Xers? ‐Who is Gen Y? Unit 2 Evolving standards of hard work and success ‐Knowledge work and the value of time ‐Time as key to profitability ‐The focus on outcomes ‐The problem with meetings ‐A new type of leadership Unit 3 What motivates generations at work ‐Monetary and non‐monetary rewards ‐Key role of the "boss " ‐A balanced life ‐Lateral career moves ‐Second careers ‐Supporting social causes ‐Retirement reservations Unit 4 Work styles and technology ‐Customizing work styles and processes ‐Peak work time and place ‐A new role for technology and work ‐Working collaboratively

Section

4900300
$175
6/3/2019 - 6/28/2019
Online 24/7
Kassia Dellabough
N/A

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Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how‐to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Agenda Unit 1 What makes these generations different ‐The transition from the Industrial Age to the Internet Age ‐How society shapes us ‐Who are the Boomers? ‐Who are Xers? ‐Who is Gen Y? Unit 2 Evolving standards of hard work and success ‐Knowledge work and the value of time ‐Time as key to profitability ‐The focus on outcomes ‐The problem with meetings ‐A new type of leadership Unit 3 What motivates generations at work ‐Monetary and non‐monetary rewards ‐Key role of the "boss " ‐A balanced life ‐Lateral career moves ‐Second careers ‐Supporting social causes ‐Retirement reservations Unit 4 Work styles and technology ‐Customizing work styles and processes ‐Peak work time and place ‐A new role for technology and work ‐Working collaboratively

Section

4900300
$175
8/5/2019 - 8/30/2019
Online 24/7
Kassia Dellabough
N/A

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Stress isn't the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block! Agenda Unit 1 Defining the stress monster ‐How we *you* appraise stress ‐How social settings define stress for you ‐Knowing who is in control Unit 2 How our views or beliefs help or hinder our stress ‐Irrational beliefs about stress ‐Gaining control ‐Knowing what you can handle Unit 3 Positive Psychology ‐Gratitude ‐Optimism, even if you are not an optimist ‐Flow and setting your groove ‐Mindfulness and being in the present ‐Pleasure and why you need it Unit 4 Ways to reduce stress ‐ Getting it together with time management ‐Calling out the troops, your friends ‐Relaxing and mindful meditation

Section

4900306
$145
6/3/2019 - 6/28/2019
Online 24/7
Meredith Brown
N/A

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Stress isn't the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block! Agenda Unit 1 Defining the stress monster ‐How we *you* appraise stress ‐How social settings define stress for you ‐Knowing who is in control Unit 2 How our views or beliefs help or hinder our stress ‐Irrational beliefs about stress ‐Gaining control ‐Knowing what you can handle Unit 3 Positive Psychology ‐Gratitude ‐Optimism, even if you are not an optimist ‐Flow and setting your groove ‐Mindfulness and being in the present ‐Pleasure and why you need it Unit 4 Ways to reduce stress ‐ Getting it together with time management ‐Calling out the troops, your friends ‐Relaxing and mindful meditation

Section

4900306
$145
8/5/2019 - 8/30/2019
Online 24/7
Meredith Brown
N/A

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Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor''s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Agenda Unit 1: The Role of the Supervisor: Understanding your roles and responsibilities. What are the Four Functions of Management? Defining Planning. Defining Organization. Defining Controlling. Defining Leading and Motivating. How do the four functions help you manage more effectively? Identifying which of the four functions is your strength. Identifying which of the four functions you should improve and why. Unit 2: The Role of the Supervisor ‐ Conclusion: Application of the Planning function and your benefits. Application of the Organizing function and your benefits. Application of the Controlling function and your benefits. Application of the Leading and Motivating function and your benefits. Measuring the outcomes of application of the Four Functions of Management. Unit 3: Delegation and Employee Engagement: The multiple benefits of delegation. Identifying your specific benefits. Myths and barriers of delegation. Identifying your specifics barriers. Understanding the distinction between delegating a task and delegating responsibility. How delegation increases employee job satisfaction. How delegation increases employee retention and skill sets. Unit 4: Delegation and Employee Engagement ‐ Conclusion: Understanding the Delegation Model. How to translate the steps of the model to specific language and behaviors. Creating your own delegation script. Application of the Delegation Model. Measuring the outcomes of your delegation. Unit 5: Performance Management: Defining performance management. Understanding the difference between behavior and attitude. Identifying and interpreting employee behavior. Translating performance into actionable behaviors that can be addressed. Holding employees accountable for performance, job responsibilities. How employee expectations can be undermined by your actions. The problem with value judgments and why the "why " doesn't matter. How to determine when you are putting your comfort above employee performance. Understanding how performance is reinforced passively. Understanding how performance is reinforced actively. Unit 6: Performance Management – Conclusion: Understanding the Performance Management Model. Review and analysis of case studies. Application of the Performance Management Model. Measuring the outcomes of your performance management. Unit 7: Writing and Delivering Performance Reviews: Elements of the performance review. Review and discussion of subjective and objective evaluation of performance. The problems with evaluating performance subjectively. How to evaluate performance objectively. Qualitative and quantitative evaluation of job performance. Providing performance feedback. How to cite performance factors and behaviors. Unit 8: Writing and Delivering Performance Reviews ‐ Conclusion: Communication skills and techniques. Getting employee commitment and buy‐in. Monitoring and maintaining employee progress. Application of the skills and techniques for writing a performance review. Application of the skills and techniques for delivering a performance review.

Section

4900407
$395
6/3/2019 - 7/26/2019
Online 24/7
Sally Klauss
N/A

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Cash is arguably the most important factor in business success. Dun and Bradstreet (D&B) reports 90% of all small business failures are due to poor cash flow–more money gets paid out than collected. It is the non‐financial manager who really makes a difference in the day‐to‐day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Agenda Unit 1 Cash Flow Strategies Why cash is so important in business What are the cash‐critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2 Reporting and Evaluating Cash Flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3 Projecting Cash Needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4 Funding Requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors

Section

4900317
$195
7/1/2019 - 7/26/2019
Online 24/7
Jodie Trana
N/A

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Data Analysis is quickly becoming one of the most sought‐after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.

Section

4900323
$495
6/3/2019 - 8/30/2019
Online 24/7
Jeff Kritzer
N/A

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Data Analysis is quickly becoming one of the most sought‐after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. Agenda Unit 1 Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2 Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3 Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4 Interpreting and Presenting Results Design Professional‐looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts

Section

4900368
$195
6/3/2019 - 6/28/2019
Online 24/7
John Rutledge
N/A

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Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you'll learn how to work with ratings, graphs and user‐friendly reports of statistical results. Agenda Unit 1 Looking for Differences between Groups ‐Two separate groups ‐Two related groups ‐Three or more groups Unit 2 Looking for Relationships ‐Pairs of variables ‐Clusters of variables ‐Predicting one variable from one or more variables Unit 3 Looking at Ratings ‐Tests of difference using ratings ‐Tests of relationship using ratings Unit 4 Looking at How to Report the Results ‐Visual displays ‐How to draft the narrative

Section

4900364
$195
7/1/2019 - 7/26/2019
Online 24/7
Mary Dereshiwsky
N/A

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After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision‐making is concerned. Agenda Unit 1 Developing a Survey ‐Purposes of surveys ‐Fundamentals of Survey Research ‐Ethical Considerations ‐Likert Scales Unit 2 Comparing Means ‐Chi‐Square ‐Statistical Significance ‐Communicating Results Graphically and Textually ‐Practical Problems involving Means Comparisons Unit 3 Finding Differences between Groups ‐ANOVA ‐Post Hoc Comparisons ‐Communicating Results Graphically and Textually ‐Practical Problems Involving ANOVA Unit 4 Individual Research Inquiries ‐Developing Research Questions ‐Setting Up Study

Section

4900283
$195
6/3/2019 - 6/28/2019
Online 24/7
Jeff Kritzer
N/A

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After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision‐making is concerned. Agenda Unit 1 Developing a Survey ‐Purposes of surveys ‐Fundamentals of Survey Research ‐Ethical Considerations ‐Likert Scales Unit 2 Comparing Means ‐Chi‐Square ‐Statistical Significance ‐Communicating Results Graphically and Textually ‐Practical Problems involving Means Comparisons Unit 3 Finding Differences between Groups ‐ANOVA ‐Post Hoc Comparisons ‐Communicating Results Graphically and Textually ‐Practical Problems Involving ANOVA Unit 4 Individual Research Inquiries ‐Developing Research Questions ‐Setting Up Study

Section

4900283
$195
8/5/2019 - 8/30/2019
Online 24/7
Jeff Kritzer
N/A

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Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi‐Fi. Finally, you can get up‐to‐date on cyber security basics and fundamentals. Designed for non‐technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security ‐What does ''Cyber Security'' mean? ‐Brief history and evolution ‐Commonly used Cyber Security terms and their meaning ‐Cyber terrorism Unit 2. Threats and Vulnerabilities ‐Viruses, malware and spyware ‐Vulnerability Management 101 ‐Detection and Remediation Unit 3. Information Assurance ‐ Staying safe ‐Enterprise Risk Management ‐Common Attacks ‐Technical Controls ‐Firewalls and encryption Unit 4. Disaster recover planning ‐Intrusion Detection/Prevention ‐Basic security architecture ‐Introductory forensics

Section

4900338
$195
7/1/2019 - 7/26/2019
Online 24/7
Stan Waddell
N/A

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Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Then take home a step‐by‐step approach to attract and keep customers, with an emphasis on customer‐driven marketing decisions and building a strong brand.

Section

4900348
$495
6/3/2019 - 8/30/2019
Online 24/7
Conrad Brian Law
N/A

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Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Agenda Unit 1 What is an Entrepreneur? Checklist For Going Into Business Are You A Potential Entrepreneur? Success, Self‐Esteem and Goals Brainstorming Business Ideas Unit 2 As You Start Your Business Selecting A Legal Structure Licensing And Registrations Planning Your Business Unit 3 Using Technology The Essential Eleven Computer Skills Marketing Strategies Internet Opportunities Unit 4 Managing Your Business Financial Statements Record Keeping And Taxes

Section

4900346
$195
6/3/2019 - 6/28/2019
Online 24/7
Conrad Brian Law
N/A

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Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding. In this course, you evaluate the many aspects and potential hurdles of the business and build the Business Plan, one step at a time. This practical, hands‐on approach encourages you to immerse yourself in the vision and planning aspects of your business. Focusing on the most critical components of the Business Plan enables you to uncover hidden risks and assess the business from a marketing, management, and financial vantage point. Agenda Unit 1 Getting Started–Refine your concept and begin your plan. • Prepare your concept statement–What, Who, Why, When, and How. • Identify product/service features and benefits. • Identify limitation, liabilities, and regulations. • Write your Business Description and evaluate it against a Business Description checklist. Unit 2 Prepare the Marketing Plan • Conduct an industry and competitive analysis. • Perform a market analysis and identify target markets and a market penetration strategy. • Identify your pricing strategy. • Write your Marketing Plan and evaluate it against a Marketing Plan checklist. Unit 3 Prepare the Management and Financial Plans • Identify key people and positions, duties and responsibilities. • Determine funding needs and sources. • Create sales and expense estimates. • Write your Management and Financial Plans and evaluate them against checklists. Unit 4 Complete the Business Plan and Assess Business Feasibility • Polish the plan and add final elements–Cover Page, Executive Summary, Table of Contents. • Evaluate business plan against checklist and identify items in need of additional work. • Assess business against feasibility checklist.

Section

4900408
$195
7/1/2019 - 7/26/2019
Online 24/7
Mary Beth Izard
N/A

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To succeed in today''s marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer‐driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts. Agenda Unit 1 The Customer as the Driver ‐ Marketing Decisions Framework ‐ Positioning Your Product or Service ‐ Marketing Strategies and Goals Unit 2 Communicating Value to Customers ‐ Key Selling Messages ‐ Creating Emotional Connections ‐ Personal Selling ‐ Networking: Your 30‐Second Introduction Unit 3 Creating a Strong Brand ‐ Managing the Marketing Mix ‐ Marketing on a Shoestring Budget ‐ Your Marketing Calendar ‐ Implementing Your Plan Unit 4 Building Customer Relationships ‐ Tools to Meet Your Strategic Goals ‐ Online Opportunities and Social Media Checklist ‐ Generating Buzz: Word‐of‐Mouth Marketing

Section

4900290
$195
6/3/2019 - 6/28/2019
Online 24/7
Kathy Nadlman
N/A

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To succeed in today''s marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer‐driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts. Agenda Unit 1 The Customer as the Driver ‐ Marketing Decisions Framework ‐ Positioning Your Product or Service ‐ Marketing Strategies and Goals Unit 2 Communicating Value to Customers ‐ Key Selling Messages ‐ Creating Emotional Connections ‐ Personal Selling ‐ Networking: Your 30‐Second Introduction Unit 3 Creating a Strong Brand ‐ Managing the Marketing Mix ‐ Marketing on a Shoestring Budget ‐ Your Marketing Calendar ‐ Implementing Your Plan Unit 4 Building Customer Relationships ‐ Tools to Meet Your Strategic Goals ‐ Online Opportunities and Social Media Checklist ‐ Generating Buzz: Word‐of‐Mouth Marketing

Section

4900290
$195
8/5/2019 - 8/30/2019
Online 24/7
Kathy Nadlman
N/A

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Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.

Section

4900322
$245
6/3/2019 - 7/26/2019
Online 24/7
Fred Bayley
N/A

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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web‐Based Customer Service Disadvantages of Web‐Based Customer Service Evaluate Your Web‐Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs

Section

4900374
$145
6/3/2019 - 6/28/2019
Online 24/7
Nanette Sanders‐Cobb
N/A

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Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re‐engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are

Section

4900352
$145
7/1/2019 - 7/26/2019
Online 24/7
Fred Bayley
N/A

Learn More and Register

Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in‐house style guide Unit 4 Creating Attention‐grabbing Press Releases Writing benefit‐driven copy Setting the right tone Language to use and language to avoid

Section

4900344
$195
7/1/2019 - 7/26/2019
Online 24/7
Kathryn Will
N/A

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Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in‐person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one‐dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one‐month courses.

Section

4900417
$495
6/3/2019 - 8/30/2019
Online 24/7
Daniel Hood
N/A

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Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in‐person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one‐dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one‐month courses.

Section

4900417
$495
7/1/2019 - 9/27/2019
Online 24/7
Daniel Hood
N/A

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Acquire the skills to navigate an extensive list of Photoshop features. You will gain both a foundational and advanced understanding of the popular software, and practice the most commonly used methods, such as managing text, working with layers, and image file properties. You will find out the purpose of each photo‐editing tool and walk away with the skills to use them. You will even learn what the pros know. Agenda Unit 1 Files ‐Opening files and creating a new file ‐File properties: Resolution, mode and canvas vs. size ‐Saving files: methods and formats ‐Rulers, guides, and grids ‐Navigating layers: Create, edit, blend, and mask Unit 2 Basic tools ‐Brushes, fill, and eraser ‐Blur, smudge, clone, and heal ‐Shapes and lines, introduction to vector graphics ‐Adjustments and adjustment layers Unit 3 Managing text ‐Creating text: Font properties, alignment and color ‐Text boxes and paragraph properties ‐Character properties and spacing ‐Vertical text and text effects Unit 4 What the pros know ‐Creating swatches ‐Some filters are more useful than others ‐Create your own shapes and brushes

Section

4900394
$195
7/1/2019 - 7/26/2019
Online 24/7
Daniel Hood
N/A

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Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company's brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target

Section

4900287
$195
6/3/2019 - 6/28/2019
Online 24/7
Jenna Soard
N/A

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Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company's brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target

Section

4900287
$195
8/5/2019 - 8/30/2019
Online 24/7
Jenna Soard
N/A

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Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win‐win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how‐to skills that work.

Section

4900332
$595
6/3/2019 - 8/30/2019
Online 24/7
Sally Klauss
N/A

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Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win‐win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how‐to skills that work.

Section

4900332
$595
7/1/2019 - 9/27/2019
Online 24/7
Sally Klauss
N/A

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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty‐five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict ‐ Definition of conflict. ‐ The up side of conflict. ‐ Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model ‐Using the model ‐Dialog for a conflict conversation ‐When to take action and address a conflict situation Unit 3 Conflict Management Case Studies ‐Review of real world cases ‐Analyze and evaluate the cases Unit 4 Strategies for success ‐Creating a standard of performance ‐Creating your own dialog

Section

4900334
$245
6/3/2019 - 6/28/2019
Online 24/7
Sally Klauss
N/A

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Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what's essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal‐makers. Invest in these skills now and reap a lifetime of rewards. Agenda Unit 1 Introduction to the Negotiation ‐Your natural bargaining style and how you can strengthen it ‐Understanding winning ‐ the hallmarks of a successful negotiation ‐The steps to planning a successful bargaining process ‐Knowing your power sources ‐Balancing firmness and flexibility Unit 2 Option Building and Boundary Setting ‐Creating goals and priorities in the deal ‐Creating bargaining boundaries ‐How to build your options ‐How to create better options for your opponent, without giving away what you value Unit 3 Managing the Negotiating Process ‐Managing the process ‐Managing yourself ‐Managing the other side ‐Managing relationships ‐Managing communication Unit 4 Black Belt Skills ‐Planning to give more and get more ‐Developing a BATNA, knowing when to employ it ‐Crafting the agreements and commitments

Section

4900387
$195
7/1/2019 - 7/26/2019
Online 24/7
Layne Harpine
N/A

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Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don't share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Agenda Unit 1 Understanding the DiSC Profile ‐Getting to know the four styles of the DiSC profile ‐Dominance ‐Influence ‐Steadiness ‐Compliance Unit 2 Communicating effectively with each style ‐Understanding preferences for communicating ‐The most effective and influential communicators ‐Knowing how to reach and be understood by others ‐Insights into barriers that each style has, ‐Clarifying detractors and enhancements for each style Unit 3 Increasing your Success Part 1 ‐In depth analysis of the D and I behavioral styles from the DiSC profile ‐Creating action plans for D and I styles Unit 4 Increasing your Success Part 2 ‐Analyzing the other two behavioral styles from the DiSC profile: S and C

Section

4900309
$295
6/3/2019 - 6/28/2019
Online 24/7
Sally Klauss
N/A

Learn More and Register

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don't share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Agenda Unit 1 Understanding the DiSC Profile ‐Getting to know the four styles of the DiSC profile ‐Dominance ‐Influence ‐Steadiness ‐Compliance Unit 2 Communicating effectively with each style ‐Understanding preferences for communicating ‐The most effective and influential communicators ‐Knowing how to reach and be understood by others ‐Insights into barriers that each style has, ‐Clarifying detractors and enhancements for each style Unit 3 Increasing your Success Part 1 ‐In depth analysis of the D and I behavioral styles from the DiSC profile ‐Creating action plans for D and I styles Unit 4 Increasing your Success Part 2 ‐Analyzing the other two behavioral styles from the DiSC profile: S and C

Section

4900309
$295
8/5/2019 - 8/30/2019
Online 24/7
Sally Klauss
N/A

Learn More and Register

Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process ‐ Audience, Purpose, and Medium ‐Outlining for Successful Writing ‐Organization Models (Choosing a Model that Works) ‐ Principles of Business Communication Unit 2 Written Communication in the Workplace ‐Writing Reports (formal and informal) ‐Drafting and Revision ‐Writing the First Draft ‐Constructing Openings and Closings that Work Unit 3 Writing a Proposal ‐Writing for Your Readers ‐Writing Effective Content ‐ Safeguarding Users ‐Ethical Considerations Unit 4 Collaborative Writing and Research ‐Research and Team Writing ‐Collaborating Across Departments

Section

4900316
$195
6/3/2019 - 6/28/2019
Online 24/7
Dionne Felix
N/A

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Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non‐financial manager who really makes a difference in the day‐to‐day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Three one‐month courses.

Section

4900319
$495
6/3/2019 - 8/30/2019
Online 24/7
Jodie Trana
N/A

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Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one‐month courses

Section

4900321
$495
6/3/2019 - 8/30/2019
Online 24/7
Kathryn Will
N/A

Learn More and Register

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one‐month courses

Section

4900321
$495
7/1/2019 - 9/27/2019
Online 24/7
Kathryn Will
N/A

Learn More and Register

Strategically applying/utilizing the various disciplines in order to cause organizational change and add value is often referred to as "change management. " Managers and aspiring leaders in the workplace are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. Learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change.

Section

4900333
$195
6/3/2019 - 6/28/2019
Online 24/7
Sally Schmall
N/A

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3D printing has been hailed as a solution to all manufacturing problems. Obviously that is exaggerated, but what is it good for (and when is traditional manufacturing still the better choice?) In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer‐level 3D printer. You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open‐source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general.

Section

4900366
$195
6/3/2019 - 6/28/2019
Online 24/7
Joan Horvath
N/A

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? ‐ Practical Definition for Game ‐The Anatomy of a Game ‐Games and Play ‐Different Types of Games Unit 2 Essentials of Design ‐Getting Beyond a Game Idea ‐Game Verbs and Game Mechanics ‐Documentation ‐Test Early, Test Often Unit 3 Game Design: Solo and in Teams ‐Defining Development Needs ‐Roles in Game Design ‐Finding Design and Development Partners Unit 4 Serious Games and Gamification ‐Games Beyond Entertainment ‐Designing ''Serious'' Games ‐Gamification ‐Designing Gamification Systems

Section

4900369
$245
6/3/2019 - 6/28/2019
Online 24/7
Jean Haefner
N/A

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After taking this course in Infographics, students will be exposed to a powerful, concise way to present information. The course begins with a history of Infographics and the types of infographics used in Business, Education and Industry. Students will be exposed to Pinterest and other web‐based sources of infographics. The course proceeds to an exposure to various user‐friendly infographic creation websites. Students will learn the basics of designing infographics and be able to make their own simple infographic. Agenda Unit 1: Introduction to Infographics ‐History of Infographics ‐Purpose of Infographics ‐Types of Infographics Unit 2: Web‐based Infographics ‐Pinterest ‐Infographic of the Day Unit 3: Deconstructing Infographics ‐Sketch a story ‐Titles and Descriptions ‐Maps, Graphs, Charts and Timelines ‐Icons and Pictures Unit 4: Make an Infographic ‐Piktochart

Section

4900422
$195
6/3/2019 - 6/28/2019
Online 24/7
Jeff Kritzer
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Agenda Unit 1 Project Management Overview • Project Manager's Responsibilities and Commitment • Certification Requirements and Costs • Compensation • Project Framework Preview Unit 2 Tools and Templates • Project Process Checklist • Project Charter Template • Project Plan Template • Communications Templates Unit 3 Creating a Project • Creating a project plan and schedule in MS Project • Creating charter and team/stakeholder matrices • Creating Change Log • Creating a Risk Plan Unit 4 Managing the Project ‐ Prepare a Project Status Deck • Creating status deck (format, content, operating rhythm, etc.) • Collecting Detail Status • Presenting Summary Status

Section

4900372
$195
6/3/2019 - 6/28/2019
Online 24/7
Ron DeCamp
N/A

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Worldwide, video game sales including consoles, and online and mobile games are projected to reach $111 billion dollars this year. Mobile games are the fastest‐growing segment of the market as more and more people play casual games. By 2019 Price Warehouse predicts social and casual game sales will exceed traditional game sales. In this intermediate introductory course you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games. Agenda Unit 1 A brief history of Video Game Development ‐ Arcades and Consoles ‐ From PCs to Multiplayer ‐ Play a Game ‐Game Analysis ‐ Game Maker Introduction Unit 2 Player Motivation ‐ Geographics, demographics, and psychographics ‐ Who Plays ‐ Why We Play ‐ Game Maker Making Art: About Sprites, Objects, Rooms Unit 3 Platforms, Genres and Story Elements ‐ Game Application: The Audience ‐ Platforms and Player Modes ‐ Story Elements: Premise, Backstory, Synopsis, Theme, and Setting ‐ Character Archetypes and Character Development ‐ Game Maker: Programming Events and Actions Unit 4 The Production Process ‐ Documentation: The Game Design Doc ‐ Creating the Team ‐ Production Phases ‐ Marketing ‐ Game Maker: Your First Game

Section

4900424
$245
7/1/2019 - 7/26/2019
Online 24/7
Jean Haefner
N/A

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You can improve your value to your organization and serve your organization better by recognizing some of the legal issues that work organizations face on a regular basis. For non‐lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer. After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers. Agenda Unit 1 Understanding Legal Documents ‐Common legal terms ‐Why lawyers write the way they do ‐Overview of regulations and how to find them ‐Contracts, when they generally happen Unit 2 Do I need a lawyer? ‐What types of things can I handle myself? ‐Copyrights, business formations, claims ‐Non‐lawyer document preparation ‐Lawyer fee structures Unit 3 Intellectual property ‐What's in a name? Copyright and trademark issues ‐Trade secrets and non‐disclosure agreements ‐Covenants to not compete Unit 4 When Mistakes Happen ‐What kind of exposure am I looking at? ‐Criminal laws, personal injury ‐Employment ‐Product liability an copyright infringement

Section

4900375
$195
6/3/2019 - 6/28/2019
Online 24/7
Melissa Meyer
N/A

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This course seeks to enable students to acquire the necessary knowledge and skills needed toward the goal of becoming an exceptional legal practitioner in an administrative capacity. It is a bridge course designed to provide students with the tools to develop a thorough understanding of legal office procedures including database management, the preparation of legal documentation including research, legal accounting methods, legal analysis, communications and ethics. At the conclusion of the course, you will be able to improve communication methods, improve the productivity within the legal office by obtaining effective tools that promote a smoother operation. You will also get a better understanding of the importance of competency, confidentiality and the administration of ethics in a legal office environment. Instructions will be given through a blend of lectures, discussions, presentations, class exercises and quizzes. Students shall be expected to complete each assignment in order to receive the legal office administration certificate. Agenda UNIT 1 ‐ Introduction to Law and Legal Systems A. What is law? B. United States and Canadian Legal Systems C. Court procedures – service and filing D. The relationship between the Courts and the legal office UNIT 2 – Legal office procedures A. The functions of a legal office administrator B. The functions of a legal assistant C. Office organization D. Docketing UNIT 3 – Client management A. Lawyer – client relationship B. Client database management – computer systems and applications C. Customer service D. Privacy UNIT 4‐ Legal research and writing A. Legal terminology and language B. Legal research and analysis C. Drafting – citations, plagiarism, clarity and structure

Section

4900431
$245
6/3/2019 - 6/28/2019
Online 24/7
LaSania Hamilton
N/A

Learn More and Register

This course seeks to enable students to acquire the necessary knowledge and skills needed toward the goal of becoming an exceptional legal practitioner in an administrative capacity. It is a bridge course designed to provide students with the tools to develop a thorough understanding of legal office procedures including database management, the preparation of legal documentation including research, legal accounting methods, legal analysis, communications and ethics. At the conclusion of the course, you will be able to improve communication methods, improve the productivity within the legal office by obtaining effective tools that promote a smoother operation. You will also get a better understanding of the importance of competency, confidentiality and the administration of ethics in a legal office environment. Instructions will be given through a blend of lectures, discussions, presentations, class exercises and quizzes. Students shall be expected to complete each assignment in order to receive the legal office administration certificate. Agenda UNIT 1 ‐ Introduction to Law and Legal Systems A. What is law? B. United States and Canadian Legal Systems C. Court procedures – service and filing D. The relationship between the Courts and the legal office UNIT 2 – Legal office procedures A. The functions of a legal office administrator B. The functions of a legal assistant C. Office organization D. Docketing UNIT 3 – Client management A. Lawyer – client relationship B. Client database management – computer systems and applications C. Customer service D. Privacy UNIT 4‐ Legal research and writing A. Legal terminology and language B. Legal research and analysis C. Drafting – citations, plagiarism, clarity and structure

Section

4900431
$245
8/5/2019 - 8/30/2019
Online 24/7
LaSania Hamilton
N/A

Learn More and Register

With the demands of daily operations, non‐financial managers may put financial reports on the shelf. But take a look at some of the most admired companies like Apple, Google, and Berkshire Hathaway. Sure, they are evaluated by their products, innovation, and culture but they wouldn't be in the limelight without profits. Money matters! This course will help you build on your understanding of financial concepts and help you establish your role in the financial success of your organization. Designed for non‐financial managers, business owners, entrepreneurs, and other decision‐makers, this advanced course will take the mystery out of money matters. Throughout this course, financial information that drives your organization, as seen on the business's reports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Agenda Unit 1 ‐ Financial Strategies 1.1 Your Role in Financial Decision Making Who is responsible for the financial decisions in your company? The Goal of Business 1.2 Understand the Language of Finance Accounting as a Language Learn the Language Visual Activity – Accounting Process Accounting and Recordkeeping Systems Self Check – Account Categories 1.3 Read the Story A Word about Financial Concepts ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Matching Principle*** The Common Financial Statements Income Statement The Balance Sheet Statement of Cash Flows 1.4 The Purpose of Financial Statements Unit 2 Financial Dashboard – Introduction to Financial Gauges 2.1 Understand Basic Financial Concepts Introduction The Story Statements Tell ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Profit Matching Principle*** ***Financial Concept: The Fund Matching Principle*** ***Financial Concept: Cash Basis vs. Accrual Basis Accounting Methods*** ***Financial Concept: Cash vs. Profits*** ***Financial Concept: Debt vs. Equity (Optimum Capital Structure)*** 2.2 Financial Strategies Financial strategies stem from business goals Take a Look: Example Financial Strategies 2.3 Financial Gauges Introduction to Financial Gauges Your Financial Gauges Profitability‐based gauges Performance‐based gauges 2.4 Reading Your Financial Gauges The Story Financial Gauges Tell Research and Analysis Unit 3 Financial Gauges ‐ Profitability 3.1 Profitability Gauges Ratio Analysis Financial Gauge: Net Profit Margin (or) The Bottom Line Financial Gauge: Gross Profit Margin Financial Gauge: Operating Margin Using Profitability Ratios 3.2 The Components of Profitability The Origin of Profits Sales and Expenses 3.3 Sales Sales Strategies Pricing Strategies 3.4 Cost of Goods Sold and Cost of Sales Cost of Goods Sold Gross Profit Margin Gross Profit Analysis and Planning Evaluate Profitability of Product or Service Lines 3.5 Expenses Budget vs. Actual Analysis Cost Management and Efficiency Unit 4 Financial Gauges ‐ Performance 4.1 Making Money The Goal of Business Value Growth Company Resources 4.2 Taking Advantage of Assets Tangible vs. Intangible Assets Cash 4.3 Making the Most of Liabilities and Equity Liabilities Equity 4.4 Performance Financial Gauges Financial Gauge: Current and Quick Ratio (Liquidity) Financial Gauge: Return on Assets Financial Gauge: Return on Equity Financial Gauge: Debt to Equity Ratio 4.5 Financial Analysis and Planning Summary Downtown Publishing Financial Performance Analysis

Section

4900430
$195
6/3/2019 - 6/28/2019
Online 24/7
Jodie Trana
N/A

Learn More and Register

With the demands of daily operations, non‐financial managers may put financial reports on the shelf. But take a look at some of the most admired companies like Apple, Google, and Berkshire Hathaway. Sure, they are evaluated by their products, innovation, and culture but they wouldn't be in the limelight without profits. Money matters! This course will help you build on your understanding of financial concepts and help you establish your role in the financial success of your organization. Designed for non‐financial managers, business owners, entrepreneurs, and other decision‐makers, this advanced course will take the mystery out of money matters. Throughout this course, financial information that drives your organization, as seen on the business's reports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Agenda Unit 1 ‐ Financial Strategies 1.1 Your Role in Financial Decision Making Who is responsible for the financial decisions in your company? The Goal of Business 1.2 Understand the Language of Finance Accounting as a Language Learn the Language Visual Activity – Accounting Process Accounting and Recordkeeping Systems Self Check – Account Categories 1.3 Read the Story A Word about Financial Concepts ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Matching Principle*** The Common Financial Statements Income Statement The Balance Sheet Statement of Cash Flows 1.4 The Purpose of Financial Statements Unit 2 Financial Dashboard – Introduction to Financial Gauges 2.1 Understand Basic Financial Concepts Introduction The Story Statements Tell ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Profit Matching Principle*** ***Financial Concept: The Fund Matching Principle*** ***Financial Concept: Cash Basis vs. Accrual Basis Accounting Methods*** ***Financial Concept: Cash vs. Profits*** ***Financial Concept: Debt vs. Equity (Optimum Capital Structure)*** 2.2 Financial Strategies Financial strategies stem from business goals Take a Look: Example Financial Strategies 2.3 Financial Gauges Introduction to Financial Gauges Your Financial Gauges Profitability‐based gauges Performance‐based gauges 2.4 Reading Your Financial Gauges The Story Financial Gauges Tell Research and Analysis Unit 3 Financial Gauges ‐ Profitability 3.1 Profitability Gauges Ratio Analysis Financial Gauge: Net Profit Margin (or) The Bottom Line Financial Gauge: Gross Profit Margin Financial Gauge: Operating Margin Using Profitability Ratios 3.2 The Components of Profitability The Origin of Profits Sales and Expenses 3.3 Sales Sales Strategies Pricing Strategies 3.4 Cost of Goods Sold and Cost of Sales Cost of Goods Sold Gross Profit Margin Gross Profit Analysis and Planning Evaluate Profitability of Product or Service Lines 3.5 Expenses Budget vs. Actual Analysis Cost Management and Efficiency Unit 4 Financial Gauges ‐ Performance 4.1 Making Money The Goal of Business Value Growth Company Resources 4.2 Taking Advantage of Assets Tangible vs. Intangible Assets Cash 4.3 Making the Most of Liabilities and Equity Liabilities Equity 4.4 Performance Financial Gauges Financial Gauge: Current and Quick Ratio (Liquidity) Financial Gauge: Return on Assets Financial Gauge: Return on Equity Financial Gauge: Debt to Equity Ratio 4.5 Financial Analysis and Planning Summary Downtown Publishing Financial Performance Analysis

Section

4900430
$195
8/5/2019 - 8/30/2019
Online 24/7
Jodie Trana
N/A

Learn More and Register

In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. The Project Management Professional community does this through the five Project Management Processes supported by the ten Project Management Knowledge Areas. This course introduces the student to the ten Project management Knowledge Areas and their support role and relationships to the five Project Management Processes. Agenda Unit 1 Project Integration and Scope Management ‐ Integration Manag ‐ Direct and Manage Project Work ‐ Perform Integrated Change Control ‐ Scope Management ‐ Control Scope Unit 2 Project Time and Cost Management ‐ Time Management ‐ Sequence Activities ‐ Control Schedule ‐ Cost Management ‐ Plan Cost Management Unit 3 Project Quality, Human Resources and Communications Management ‐ Quality Management ‐ Human Resources Management ‐ Communications Management Unit 4 Project Risk, Procurement and Stakeholder Management ‐ Risk Management ‐ Plan Risk Responses ‐ Procurement Management

Section

4900433
$195
6/3/2019 - 6/28/2019
Online 24/7
Ron DeCamp
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. The Project Management Professional community does this through the five Project Management Processes supported by the ten Project Management Knowledge Areas. This course introduces the student to the ten Project management Knowledge Areas and their support role and relationships to the five Project Management Processes. Agenda Unit 1 Project Integration and Scope Management ‐ Integration Manag ‐ Direct and Manage Project Work ‐ Perform Integrated Change Control ‐ Scope Management ‐ Control Scope Unit 2 Project Time and Cost Management ‐ Time Management ‐ Sequence Activities ‐ Control Schedule ‐ Cost Management ‐ Plan Cost Management Unit 3 Project Quality, Human Resources and Communications Management ‐ Quality Management ‐ Human Resources Management ‐ Communications Management Unit 4 Project Risk, Procurement and Stakeholder Management ‐ Risk Management ‐ Plan Risk Responses ‐ Procurement Management

Section

4900433
$195
8/5/2019 - 8/30/2019
Online 24/7
Ron DeCamp
N/A

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Acquire a well‐rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of project management, whether you are interested in project management, in a project management field, or in any line of work. Come away with a solid foundation of the five processes to learn and use when any type of project occurs in your employment arena. Agenda Unit 1 Project Management Process Welcome and Initiating Process Group ‐What is Project Management ‐What is a Process ‐Initiating Process Group Unit 2 Planning Process Group ‐Developing the Project Management Plan ‐Planning strategy ‐Planning for desired project objectives Unit 3 Executing Process Group and Monitoring and Controlling Process Group ‐What differs between Executing and Monitoring and Controlling process groups ‐Analysis and risks ‐When to make changes and how Unit 4 Closing Process Group and Farewell ‐How to be aware of what should be thought of when closing a project ‐Review of lessons learned and why it is important

Section

4900398
$195
7/1/2019 - 7/26/2019
Online 24/7
Christina Mitchell
N/A

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Being able to write a good news story, press release or publicity notice is a skill that can set you apart in the workplace. Getting the word out is an essential activity for every organization. Acquire the skills good journalists have and learn how to craft a news story, press release or publicity notice that will get attention. Agenda Unit 1 The Skills good journalists have ‐What journalists know how to do ‐How to think like your audience ‐Kinds of publicity notices ‐Keys to successful publicity notices Unit 2 Writing a good news story ‐The inverted pyramid ‐The 5 Ws and H ‐How not to bury the lead ‐Writing a good headline for your story Unit 3 Creating the Successful Press Release ‐The press release format ‐Quotes, how many to use, who to quote and how ‐How and where to highlight your organization and contact ‐Avoiding the direct sales pitch Unit 4 Distributing Your Press Release ‐Targeting media, journalists and audiences ‐Email press releases ‐Print press releases

Section

4900435
$195
6/3/2019 - 6/28/2019
Online 24/7
Jeff Kart
N/A

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Being able to write a good news story, press release or publicity notice is a skill that can set you apart in the workplace. Getting the word out is an essential activity for every organization. Acquire the skills good journalists have and learn how to craft a news story, press release or publicity notice that will get attention. Agenda Unit 1 The Skills good journalists have ‐What journalists know how to do ‐How to think like your audience ‐Kinds of publicity notices ‐Keys to successful publicity notices Unit 2 Writing a good news story ‐The inverted pyramid ‐The 5 Ws and H ‐How not to bury the lead ‐Writing a good headline for your story Unit 3 Creating the Successful Press Release ‐The press release format ‐Quotes, how many to use, who to quote and how ‐How and where to highlight your organization and contact ‐Avoiding the direct sales pitch Unit 4 Distributing Your Press Release ‐Targeting media, journalists and audiences ‐Email press releases ‐Print press releases

Section

4900435
$195
8/5/2019 - 8/30/2019
Online 24/7
Jeff Kart
N/A

Learn More and Register

Designed for non‐lawyers, this course will provide business owners, managers, supervisors, and HR professionals with a roadmap for effectively handling complicated employee‐related issues that affect today's legal‐prone work environment. Each class contains guidelines, step‐by‐step compliance instructions, and practical leadership skills, methods, and proven strategies for successfully managing employees and for complying with state and federal workplace laws. Agenda Unit 1 Workplace Law Compliance HR/Employer Recordkeeping Requirements. Company Policies and Handbooks (What Works for You and Against in Court). Understanding Federal Mandated Leave‐of‐Absence Laws (Guidelines, Forms, Policies and Tracking). Legal Guidelines for Layoffs, Downsizing/Restructuring, Handling Unemployment Claims and Employee Recall Rights. Joint (Dual) Employer Liability (Does It Apply to Your Workplace)? Unit 2 Supervisors and The Law How to Legally Track, Document and Discipline Employees. How to Effectively Handle Employee Absenteeism and Punctuality Issues. How to Handle Disgruntled and Bad‐Attitude Employees without the Fear of Threats or Lawsuits. Preventing Supervisor Liability (Employee Confidentiality/Privacy Issues, Discrimination, Retaliation, Bullying and Harassment). Unit 3 Handling Employee Grievances and Complaints Understanding the Alternative Dispute Resolution (ADR) Process. Legal "Do's and Don'ts " for Handling Employee Grievances. How to Develop an Effective Internal Dispute Resolution Policy/Procedure. EEOC Guidelines for Conducting Workplace Investigations. Unit 4 Selecting, Interviewing and Hiring the Best People Guidelines for Pre‐Screening Job Candidates. How to Legally/Effectively Get Candidates to Talk About Reprimands, Previous Employers and Terminations. Developing Excellent Interviewing Skills (Legal "Do's and Don'ts "). How to Catch Resume Fraud, Fakes, and Liars.

Section

4900413
$195
7/1/2019 - 7/26/2019
Online 24/7
Lupe McElroy
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. Then acquire a well‐rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Finally, learn the 10 Project management Knowledge Areas and their support role and relationships to the five Project Management Processes.

Section

4900426
$495
6/3/2019 - 8/30/2019
Online 24/7
Ron DeCamp
N/A

Learn More and Register

Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy‐in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management ‐Defining principles of collaboration ‐Emotions, self‐mastery and collaboration ‐ Redirecting teams and group collaboration ‐ Conflict management and facilitation Unit 2: Relationship building ‐ Building relationships fundamentals ‐ Renegotiating failed relationships ‐ Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential ‐Harnessing collaborative energy ‐ Responsible communication ‐ Managing collaboration for performance Unit 4 : Your action plan for collaborative management ‐ Setting your management goals ‐ Identify and utilize collaborative resources

Section

4900428
$245
7/1/2019 - 7/26/2019
Online 24/7
Joyce Odidison
N/A

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The final course in the Six Sigma Green Belt program is the Advanced Six Sigma Greenbelt course which teaches participants to improve and control processes. Topics included in this course include hypothesis testing, design of experiments, and statistical process control. Participants will have to apply the concepts learned in the Introduction and Intermediate Six Sigma Green Belt courses. The instructor will share many handouts, spreadsheets, and web links that have tools participants will use while completing Six Sigma projects. Upon successful completion of this course, participants will be awarded certification as a Six Sigma Green Belt.

Section

4900458
$195
6/3/2019 - 6/28/2019
Online 24/7
Scott Follett
N/A

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The final course in the Six Sigma Green Belt program is the Advanced Six Sigma Greenbelt course which teaches participants to improve and control processes. Topics included in this course include hypothesis testing, design of experiments, and statistical process control. Participants will have to apply the concepts learned in the Introduction and Intermediate Six Sigma Green Belt courses. The instructor will share many handouts, spreadsheets, and web links that have tools participants will use while completing Six Sigma projects. Upon successful completion of this course, participants will be awarded certification as a Six Sigma Green Belt.

Section

4900458
$195
8/5/2019 - 8/30/2019
Online 24/7
Scott Follett
N/A

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How do you keep track of the day‐to‐day financial transactions of a business? Whether you are looking to advance in your career, or you're an entrepreneur, (or maybe you are a part of a family business), this course will help you if you are looking to understand the numbers. The Basics of Bookkeeping course will help you understand, and know how to record, every penny that comes into your business and every penny that goes out of your business. This course shows you how to create a chart of accounts that will meet your needs. All of the money you spend and all of the money you earn have a place to go. How do you record them? What are debits and credits? What do the numbers mean? How do you label accounts? Even if you outsource your bookkeeping needs, you should still have a basic understanding of what happens with the money earned and the money spent. No one should be blind to his or her finances! In this course you will learn where the numbers go and why! You will learn bookkeeping terminology, as well as what it means to keep track of the numbers. At the end of the cycle, what do the numbers mean? The Basics of Bookkeeping will show you how to keep track of the numbers and why!

Section

4900455
$195
7/1/2019 - 7/26/2019
Online 24/7
Sharon DeFonteny
N/A

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. In the first course, you will discover resources for developing game design, identify the mechanics and verbs used in different games. You will come away with knowing the different activities that are part of game design, being able to flesh out a game idea in order to increase the chances to having a successful game design experience, and have a basic understanding of how to work with game developers. In the second course, you will you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games.

Section

4900438
$395
6/3/2019 - 7/26/2019
Online 24/7
Moses Wolfenstein
N/A

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Social media and digital technologies, when understood and leveraged effectively, can enable you to find new clients and motivate these clients to take action in more efficient and strategic ways. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section

4900441
$495
6/3/2019 - 8/30/2019
Online 24/7
Tim Street
N/A

Learn More and Register

Social media and digital technologies, when understood and leveraged effectively, can enable you to find new clients and motivate these clients to take action in more efficient and strategic ways. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section

4900441
$495
7/1/2019 - 9/27/2019
Online 24/7
Tim Street
N/A

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Most people do not like change even when they know that change is inevitable and will happen with or without your consent. A recent Gallup study found that nearly 70% of the American workforce is disengaged from their jobs. They perceive changes in careers to be too difficult to accomplish or they are too old, not skilled enough and may lack the funds to change their skill set. The good news is that those who are willing to embrace change are much more likely to thrive under new conditions. Take home strategies on how to deal with changes in your work environment and even how to introduce changes to your workplace culture. Agenda Unit 1 ‐The Fear of Change ‐Identifying the need for change ‐Dealing with denial ‐Our inner talk Unit 2 ‐Assessing the Situation ‐The Job at Hand ‐Starting Slowly but Moving Forward ‐Somebody has to do it Unit 3 ‐Leading Change ‐Creating a sense of urgency ‐Being driven from within ‐Ways to lead change Unit 4 ‐Empowering Others ‐Empowering Employees ‐When to Weed or Feed ‐Gaining a New Perspective

Section

4900442
$195
7/1/2019 - 7/26/2019
Online 24/7
Brenton Rolle
N/A

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Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day‐to‐day interactions run smoothly. Agenda Unit 1 Understanding Communication Styles in the Workplace ‐Define communication spectrum ‐Learn 4 communication styles ‐Assess communication style and personality type Unit 2 Communication Skill Builders ‐Learn verbal diminishers and weak speak ‐Define executive presence ‐Develop tool kit for difficult situations Unit 3 Applied Communication Skills ‐Learn to say what you mean ‐Practice to mean what you say ‐Apply strategies for specific workplace situations Unit 4 Dealing with Difficult People ‐Define barriers to communication ‐Learn 3 barriers to effective communication

Section

4900443
$245
7/1/2019 - 7/26/2019
Online 24/7
Kate Webster
N/A

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Finding new clients or customers can be challenging, reaching out to them and actually making a sale is a whole other thing. Weather you are a beginner new to the sales process or a seasoned professional who loves selling understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Save time, money and effort with these tried and true proven sales techniques that are guaranteed to deliver proven results.

Section

4900444
$195
7/1/2019 - 7/26/2019
Online 24/7
Tim Street
N/A

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Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem‐solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the "flipped " classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material.

Section

4900448
$195
6/3/2019 - 6/28/2019
Online 24/7
Scott Follett
N/A

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To be successful, organizations must manage by fact. As such, organizations depend on the measurement and analysis of performance to make key decisions that affect the organization. This Intermediate Six Sigma Green Belt course builds on the ideas and skills learned in the Introduction to Six Sigma Green Belt course that organizations use, specifically their Six Sigma teams, to improve. In this second course in the certification program, participants will learn process analysis, data collection and analysis, probability and valid statistical conclusions, and hypothesis testing. Many participants find this course to be the most challenging of the certification courses.

Section

4900447
$195
7/1/2019 - 7/26/2019
Online 24/7
Scott Follett
N/A

Learn More and Register

No matter what product or service you represent, there are powerful strategies that will help you become a top‐producing sales person. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section

4900460
$195
6/3/2019 - 6/28/2019
Online 24/7
Maria Coons
N/A

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No matter what product or service you represent, there are powerful strategies that will help you become a top‐producing sales person. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section

4900460
$195
8/5/2019 - 8/30/2019
Online 24/7
Maria Coons
N/A

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Six Sigma professionals are in strong demand by organizations around the world. On the front‐lines of Six Sigma efforts are Green Belts. LERN's Green Belt training teaches participants problem‐solving skills, using the DMAIC (Define, Measure, Analyze, Improve and Control) model. After completing this challenging course, Six Sigma Green Belts serve their organizations as a trained specialist able to work on Six Sigma projects that benefit the organization. Although not required, participants are strongly encouraged to have a project during the course. The instructors and mentors work closely with the class to not only teach the material, but to guide candidates as they work projects.

Section

4900453
$495
6/3/2019 - 8/30/2019
Online 24/7
Scott Follett
N/A

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Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as "change management. " HR professionals are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. In this class participants will learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change. This class is beneficial to human resources professionals within organizations or those seeking to enter the field of Human Resource Strategy Consulting.

Section

4900454
$195
6/3/2019 - 6/28/2019
Online 24/7
Geoff Evans
N/A

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Whether you are measuring and documenting your own productivity, or managing the productivity of others. Acquire the four new management systems and procedures to maximize productivity in your work organization. Move your skill set from the last century's system of managing time to this century's managing of productivity. With a growing number of people in the workforce working remotely, only these four new management systems allow you to successfully both office or on‐site workers and those working from a distance, including home. After completing this course, you will have a new set of management skills to manage both your own productivity and that of others in the new work environment of this century. Agenda Unit 1. Preparing to Manage Productivity ‐Moving from managing time to managing productivity ‐Rewriting job descriptions from activities to outcomes ‐Measuring Your Own Productivity ‐Gaining organizational and CEO support ‐Writing a productivity plan and outcome measurements Unit 2. Productivity Supervision ‐Weekly reports ‐From activity to outcome reports ‐Monitoring quality ‐Dealing with underperforming people Unit 3. Communicating Online ‐Asynchronous versus synchronous communication ‐Ways telecommuters communicate ‐Building teamwork using a virtual office ‐Creating supervision online ‐Accountability for workers and supervisor Unit 4. Issues in Managing Productivity ‐Face‐to‐face meetings ‐Developing virtual teams ‐Hiring contract, part time, hourly, salaried and other kinds of workers ‐Recruiting the best workers

Section

4900462
$245
6/3/2019 - 6/28/2019
Online 24/7
William Draves
N/A

Learn More and Register

Whether you are measuring and documenting your own productivity, or managing the productivity of others. Acquire the four new management systems and procedures to maximize productivity in your work organization. Move your skill set from the last century's system of managing time to this century's managing of productivity. With a growing number of people in the workforce working remotely, only these four new management systems allow you to successfully both office or on‐site workers and those working from a distance, including home. After completing this course, you will have a new set of management skills to manage both your own productivity and that of others in the new work environment of this century. Agenda Unit 1. Preparing to Manage Productivity ‐Moving from managing time to managing productivity ‐Rewriting job descriptions from activities to outcomes ‐Measuring Your Own Productivity ‐Gaining organizational and CEO support ‐Writing a productivity plan and outcome measurements Unit 2. Productivity Supervision ‐Weekly reports ‐From activity to outcome reports ‐Monitoring quality ‐Dealing with underperforming people Unit 3. Communicating Online ‐Asynchronous versus synchronous communication ‐Ways telecommuters communicate ‐Building teamwork using a virtual office ‐Creating supervision online ‐Accountability for workers and supervisor Unit 4. Issues in Managing Productivity ‐Face‐to‐face meetings ‐Developing virtual teams ‐Hiring contract, part time, hourly, salaried and other kinds of workers ‐Recruiting the best workers

Section

4900462
$245
8/5/2019 - 8/30/2019
Online 24/7
William Draves
N/A

Learn More and Register

Find out the top 40 favorite applications and eTools of productive workers. Get the latest tools, sites, iPhone and iPad applications to turbo‐charge your work and simplify your life. Then discover how to select the right tools for your needs, evaluate your productivity system and develop a framework that gets things done. Learn about different new productivity tools each week, while also blending an evaluation of your own productivity needs. After completing this course you will work more efficiently and uncover more time in your day. Agenda Unit 1: Getting Things Done Tools and a Framework Create an outline your framework for getting things done Identify the productivity problem your are trying to solve Select and evaluate a To‐do tool or application Learn what crowdsourcing is and how can it help you get more done Tools and Tips of the Week Unit 2: Supercharge Your Email and Inbound Communication Learn the various ways messages get to you and how to triage them Get your email inbox to zero every day Discover other tools for communication Tools and Tips of the Week Unit 3: Digital Hoarding, Collecting, and Storing Information Organize your digital information and research from passwords to photos Learn what cloud storage and backup solutions are best for you Using google forms and sheets to collect and sort data Tools and Tips of the Week Unit 4: Calendaring, Scheduling, and Creating More Time Determine what sort of calendering techniques Learn the insider tricks to google calendar Discover ways automation tools and theming can help create more time in your day

Section

4900464
$245
7/1/2019 - 7/26/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results. Boost your productivity by managing your time better. Discover the Top Ten most effective time management techniques to increase your work outcomes without spending more time. Take home new 21st century techniques and strategies. Then find out about the exciting Productivity eTools that are available now, and utilize technology to boost your productivity. Finally, get the latest best information on documenting your own productivity, and managing the productivity of others.

Section

4900463
$595
6/3/2019 - 8/30/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results. Boost your productivity by managing your time better. Discover the Top Ten most effective time management techniques to increase your work outcomes without spending more time. Take home new 21st century techniques and strategies. Then find out about the exciting Productivity eTools that are available now, and utilize technology to boost your productivity. Finally, get the latest best information on documenting your own productivity, and managing the productivity of others.

Section

4900463
$595
7/1/2019 - 9/27/2019
Online 24/7
Jennifer Selke
N/A

Learn More and Register

In today's business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then understand how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.

Section

4900465
$495
6/3/2019 - 8/30/2019
Online 24/7
Kate Webster
N/A

Learn More and Register

In today's business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then understand how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.

Section

4900465
$495
7/1/2019 - 9/27/2019
Online 24/7
Kate Webster
N/A

Learn More and Register

About Our Online Classes

Ed2Go LogoWe partner with Ed2Go, an industry leader in online education, to offer a wealth of comprehensive online courses. These online training programs are an affordable, convenient way for you to get the training you need to succeed in the business world.

Every Ed2Go course is instructor led. You can ask questions and give or receive advice during the course. A new section of each course starts monthly; new lessons are released on Wednesdays and Fridays until the completion of the course. There is a quiz after each lesson and a final at the end. All courses run for six to eight weeks and are composed of 12 lessons representing 24-30 hours of instruction.

Professional Series in Project Management

Professional series are offered to those students that are planning on completing entire certificate programs. Benefits of registering for a series include:

  • Priority registration for all courses included in the certificate
  • Discounted pricing
  • Textbooks are purchased for you and are included in the series price
  • Master certificates will be available upon completion of the series

Project Management Master Certificate Series

As a member of a credentialed project management team, you can improve your organization’s project results (cost, time, and quality) through the use of accepted project management tools, techniques, and principles.
Class Name

Build on your project management experience. Learn to define and discuss the five process groups of project management: initiating, planning, executing, controlling, and closing as discussed in PMI's Project Management Body of Knowledge. You'll also study how to: evaluate projects for success; "systemize█Ł your project management approach; analyze conflict management, team building, and project manager roles and responsibilities; and integrate learned information into problem-solving sessions. Prerequisite: Applying Project Management for Effective Teams or previous project management experience. Textbook Provided: A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th ed., Project Management Institute.

21005 | TBA

Understanding Project Management

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Use Microsoft Project 2013 as your Project Management Information System (PMIS). Learn how to outline and build a specific project plan step-by-step, incorporating complex relationships between tasks and resources. Design a Work Breakdown Structure to ensure completion of the project, set realistic schedules, make accurate estimates, and manage the expectations of customers. Notes: Prerequisite: Basic computer experience. Provided textbook: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore; ISBN-13: 978-1449357962. (This book is also required for the MS Project Module 2, 3, and Project Reports courses.) The textbook is provided in this course.

21025 | TBA

MS Project (2013) Module 1: Project Plan Definition

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Track the use of resources and materials accurately, and assure the success of any project! Learn to fine-tune schedule and cost estimates with resources using MS Project 2013. Explore trade-off analysis between cost, time and scope. Implement a tracking system for reporting project progress. Prerequisite: MS Project Module 1: Project Plan Definition. Required text: Microsoft Project 2013: The Missing Manual, 1st ed., Bonnie Biafore (provided in MS Project Module 1 only).

21030 | TBA

MS Project (2013) Module 2: Budgeting and Tracking

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Learn to develop a comprehensive project management information system infrastructure and design advanced reports to meet project communication requirements. Create and manage custom fields, reports and calendars. Develop and use a shared resource pool and project templates. Prepare project information to publish online. Share project information with other software. Review system requirements for workgroup collaboration and various add-on products. Notes: Prerequisite: MS Project Module 2: Budgeting and Tracking. Required text: Microsoft Project 2013: The Missing Manual. ISBN-13: 978-1449357962. This text is included in Course 21025: MS Project Module 1.

21041 | TBA

MS Project (2013) Module 3: Team Communication and Productivity

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Certificate Total: $2795 for 59 hours


PMP Fast Track Certificate

Class Name

Build on your project management experience. Learn to define and discuss the five process groups of project management: initiating, planning, executing, controlling, and closing as discussed in PMI's Project Management Body of Knowledge. You'll also study how to: evaluate projects for success; "systemize█Ł your project management approach; analyze conflict management, team building, and project manager roles and responsibilities; and integrate learned information into problem-solving sessions. Prerequisite: Applying Project Management for Effective Teams or previous project management experience. Textbook Provided: A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th ed., Project Management Institute.

21005 | TBA

Understanding Project Management

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Participate in an extensive review of the Project Management Body of Knowledge. Determine what you need to learn with an overview of PMP exam topics, and identify the most important exam topics. Prerequisite: Understanding Project Management or previous experience in project management. Required texts: Rita Mulcahy's PMP Exam Prep, 8th ed., Rita Mulcahy (provided in this class); A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th ed., Project Management Institute (provided in prerequisite class).

21015 | TBA

Project Management Professional (PMP)/CAPM Certification Exam Preparation

TBA

This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.

Certificate Total: $1549 for 39 hours


Tuition Assistance

Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page.


UNMUNM Tuition Remission

UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Professional Development classes.

Learn more about UNM Tuition Remission