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Mediation and Conflict Resolution Training for Professionals

Negotiation and dispute-resolution skills are important keys to success in today’s work environments, whether negotiating with organizations or working through relationships with coworkers.

Start with 40 hours of basic mediation training to complete the certificate. Students who are interested in working at the entry level in mediation and conflict resolution. Students are introduced to effective communication skills, recognizing and responding to conflict and strategies for successful negotiation and avoiding pitfall in the combined 40 hours of training. Learn the process and application of communication skills, mediation and ethics of difficult situations. Students who successfully complete this 40-hour training certificate are eligible to mediate professionally at the entry level.

This program is designed for administrative and management professionals, career and life coaches, counselors and social workers, medical and legal professionals.


Join us for a Fresh Look - FREE Info Session

Class Name

Any situation can change from collaboration to confrontation unless you know the warning signals. Take steps to be on the path of win-win in your professional work that carry into any relationship. This is a FREE event.

Note:

38029 | TBA

FRESH LOOK - Mediation: What's Your Problem?

TBA

This class will be scheduled on a future date. Please check with the Health and Wellness Professions Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Professional Mediation and Conflict Resolution Specialist Certificate

Download Beginner Mediation & Conflict Resolution Flyer
Download Intermediate/Advanced Mediation & Conflict Resolution Flyer

Class Name

Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.

40110 | $395

Understanding Conflict and Mediation 101 - SPA-PD

4/1/17 - 4/2/17
Sun, Sat 8:30 AM - 5:30 PM (2 Session Total)
Marianela Gish
CE South Building

Register Online for this Class
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Mediation is a process in which an impartial third party facilitates communication and negotiation and empowers voluntary decision making by the parties to a dispute. Especially at times when people feel that something is unfair, something has been taken or broken that they value. Mediation also serves various purposes; including identify interests, explore and assess possible solutions, and to define and clarify issues. In this certificate, learn the nature of conflict and how to have desirable outcomes by learning and applying the mediation process and follow the ethical professional standards. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).

Note: UNM Tuition Remission eligible under Professional Development.This course is part of the 40-hour mediation foundations. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).

40126 | $595

Professional Mediation and Conflict Resolution Specialist - SPA-PD

4/21/17 - 4/23/17
Sun, Fri, Sat 8:30 AM - 5:30 PM (3 Session Total)
Marianela Gish
CE South Building

Register Online for this Class
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Recognizing that conflicts arise in every workplace but can be resolved with these strategies will build the organizations teams needed to be productive and effective. Serious issues of bullying and harassment are challenging but even the more common requests in accommodating a disability or family leave with sensitivity and timeliness require the same level of commitment to resolving. This advanced certificate will focus on building trust, communication and cooperation in the workplace.

Note: UNM Tuition Remission eligible under Professional Development.

40128 | $595

Alternative Dispute Resolutions (ADR) in the Workplace - WIA-PD

3/3/17 - 3/5/17
Sun, Fri, Sat 8:30 AM - 5:30 PM (3 Session Total)
Marianela Gish
CE South Building

Register Online for this Class
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Online Mediation Classes

Class Name
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

What the Students Say:

“Mari made everything so much more enjoyable. Her instructional style enabled me to more freely-think; ultimately learning more in a comfortable environment.”
— Student comment after taking the Professional Mediation and Conflict Resolution Specialist certificate course.

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