Mediation and Conflict Resolution Training for Professionals
Negotiation and dispute-resolution skills are important keys to success in today’s work environments, whether negotiating with organizations or working through relationships with coworkers.
Start with 40 hours of basic mediation training to complete the certificate. Students who are interested in working at the entry level in mediation and conflict resolution. Students are introduced to effective communication skills, recognizing and responding to conflict and strategies for successful negotiation and avoiding pitfall in the combined 40 hours of training. Learn the process and application of communication skills, mediation and ethics of difficult situations. Students who successfully complete this 40-hour training certificate are eligible to mediate professionally at the entry level.
This program is designed for administrative and management professionals, career and life coaches, counselors and social workers, medical and legal professionals.
Join us for a Fresh Look - FREE Info Session
Any situation can change from collaboration to confrontation unless you know the warning signals. Take steps to be on the path of win-win in your professional work that carry into any relationship. This is a FREE event.
Course Number: 38029 | Tuition: TBA
FRESH LOOK - Mediation: What's Your Problem?
This class will be scheduled on a future date. Please check with the Health and Wellness Professions Program Supervisor for more information.
Professional Mediation and Conflict Resolution Specialist Certificate
Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.
Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.
Course Number: 40110 | Tuition: $395
Mediation is a process in which an impartial third party facilitates communication and negotiation and empowers voluntary decision making by the parties to a dispute. Especially at times when people feel that something is unfair, something has been taken or broken that they value. Mediation also serves various purposes; including identify interests, explore and assess possible solutions, and to define and clarify issues. In this certificate, learn the nature of conflict and how to have desirable outcomes by learning and applying the mediation process and follow the ethical professional standards. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).
Note: UNM Tuition Remission eligible under Professional Development.This course is part of the 40-hour mediation foundations. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).
Course Number: 40126 | Tuition: $595
This advanced course will focus on building trust communication and cooperation in the workplace. Discover what violence looks like in the work place. Learn the basic requirements that small businesses and large corporations need to comply with State and Federal fair employment practice laws mandates and how the use of mediation can address issues of bullying, discrimination and harassment. This course will also include how to design and implement Alternative Dispute Resolution programs in the workplace This is part of the 64hrs Mediation and Conflict Resolution Specialist Certificate. Prerequisite: Course40110, 40111, and 40113
Note: UNM Tuition Remission eligible under Professional Development.
Course Number: 40128 | Tuition: $595
Online Mediation Classes
Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what's essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards. Agenda Unit 1 Introduction to the Negotiation -Your natural bargaining style and how you can strengthen it -Understanding winning - the hallmarks of a successful negotiation -The steps to planning a successful bargaining process -Knowing your power sources -Balancing firmness and flexibility Unit 2 Option Building and Boundary Setting -Creating goals and priorities in the deal -Creating bargaining boundaries -How to build your options -How to create better options for your opponent, without giving away what you value Unit 3 Managing the Negotiating Process -Managing the process -Managing yourself -Managing the other side -Managing relationships -Managing communication Unit 4 Black Belt Skills -Planning to give more and get more -Developing a BATNA, knowing when to employ it -Crafting the agreements and commitments
Course Number: 4900387 | Tuition: $195
NLP is a powerful change management tool that transforms the way people think and act to have the greatest impact both professionally and personally. NLP is one of the most powerful skills used today in business, psychology, sales, and all forms of personal development. Find out how to manage your emotional and psychological states to eliminate fear and anxiety, replace negative behaviors with positive ones, and establish rapport in your personal and professional relationships. Then learn how to model highly successful people and better understand your staff's and customer's needs, motivations and behaviors. Agenda Unit 1 Understanding the Main Ideas of NLP · What is Neuro-Linguistic Programming? · The Four Stages of Learning · The NLP Communications Model · The Presuppositions of NLP · The Five Principles of Success · The Prime Directives of the Unconscious Mind Unit 2 Communication and Perception · Developing Sensory Acuity · Establishing Rapport · Matching and Mirroring · Pacing and Leading · Understanding The Doors of Perception Unit 3 Representational Systems · Representational Systems · Favored Representational Systems · Language and Representational Systems · Eye Accessing Cues · Submodalities Unit 4 Modeling · Learning theory · Strategies and Strategy Elicitation
Course Number: 4900388 | Tuition: $175
What the Students Say:
“Mari made everything so much more enjoyable. Her instructional style enabled me to more freely-think; ultimately learning more in a comfortable environment.”
— Student comment after taking the Professional Mediation and Conflict Resolution Specialist certificate course.
Related Classes & Certificate Areas
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UNM Tuition Remission
UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Business & Technology classes.