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Mediation and Conflict Resolution Training for Professionals

Negotiation and dispute-resolution skills are important keys to success in today’s work environments, whether negotiating with organizations or working through relationships with coworkers.

Start with 40 hours of basic mediation training to complete the certificate. Students who are interested in working at the entry level in mediation and conflict resolution. Students are introduced to effective communication skills, recognizing and responding to conflict and strategies for successful negotiation and avoiding pitfall in the combined 40 hours of training. Learn the process and application of communication skills, mediation and ethics of difficult situations. Students who successfully complete this 40-hour training certificate are eligible to mediate professionally at the entry level.

This program is designed for administrative and management professionals, career and life coaches, counselors and social workers, medical and legal professionals.


Professional Mediation and Conflict Resolution Specialist Certificate

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Class Name

Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training. NAADAC Approved Training: This course is approved for 8 professional training hours (CEUs) for counselors and social workers. This course is the first in the complete 40-hour certificate.

Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training. NAADAC Approved Training: This course is approved for 8 professional training hours (CEUs) for counselors and social workers. This course is the first in the complete 40-hour certificate.

40110 | TBA

Introduction to Conflict Resolution

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This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Learn this alternative dispute resolution process and the fundamental skills set to be a mediator. A mediator is a "neutral third party۝ who is able to facilitate others in resolving their conflicts while being equally supportive of all parties involved. Discover the role that emotions play in the dynamics of conflict and be effective in managing the differing personalities and individual styles of communication and mediation and achieve WIN-WIN productive and lasting solutions. NAADAC Approved Training: This course is approved for 8 professional training hours (CEUs) for counselors and social workers. This course is second in the complete 40-hour certificate.

Note: UNM Tuition Remission eligible under Professional Development. NAADAC Approved Training: This course is approved for 8 professional training hours (CEUs) for counselors and social workers. This course is second in the complete 40-hour certificate.

40111 | TBA

Introduction to Mediation 101

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This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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This is an in-depth look of the mediation process. Practice the skills necessary to be an effec_tive "neutral third party۝. Gain understanding and application of the mediation process to have the foundation to start your entry level professional mediation practice or become part of court system programs. Learn how to build trust, help disputants come up with productive solutions read body language and verbal clues, to assess progress and de-escalating conflict. Also, discover meth_ods of creating an enjoyable, low-stress atmosphere for negotiation and ways to avoid falling into common negotiation and mediation pitfalls.Understanding and applying ethics for mediators will be included in this course.This is part of the 32hrs Mediation Certificate. Prerequisite: Course 40110 and 40111. NAADAC Approved Training: This course is approved for 16 professional training hours (CEUs) for counselors and social workers. This course completes the 40-hour certificate.

Note: UNM Tuition Remission Eligible under Professional Development. NAADAC Approved Training: This course is approved for 16 professional training hours (CEUs) for counselors and social workers. This course completes the 40-hour certificate.

40113 | TBA

Professional Mediation and Practice

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This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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This advanced course will focus on building trust communication and cooperation in the workplace. Discover what violence looks like in the work place. Learn the basic requirements that small businesses and large corporations need to comply with State and Federal fair employment practice laws mandates and how the use of mediation can address issues of bullying, discrimination and harassment. This course will also include how to design and implement Alternative Dispute Resolution programs in the workplace This is part of the 64hrs Mediation and Conflict Resolution Specialist Certificate. Prerequisite: Course40110, 40111, and 40113

Note: UNM Tuition Remission eligible under Professional Development.

40128 | TBA

Alternative Dispute Resolutions (ADR) in the Workplace

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This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Take your basic mediation skills to the next level and apply the mediation process in the context of the New Mexico courts system in regards to domestic matters. Our focus will be on the following topics: Parties relationship to eachother and future parenting. Child custody and support obligations Decision of property Domestic violence Dynamics Prerequisites: 40 hours Mediation Certificate Training required

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40115 | TBA

Domestic Relations Mediation

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This class will be scheduled on a future date. Please check with the Business Skills Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Online Mediation Classes – UGotClassUGotClass

Class Name

NLP is a powerful change management tool that transforms the way people think and act to have the greatest impact both professionally and personally. NLP is one of the most powerful skills used today in business, psychology, sales, and all forms of personal development. Find out how to manage your emotional and psychological states to eliminate fear and anxiety, replace negative behaviors with positive ones, and establish rapport in your personal and professional relationships. Then learn how to model highly successful people and better understand your staff's and customer's needs, motivations and behaviors. Agenda Unit 1 Understanding the Main Ideas of NLP · What is Neuro-Linguistic Programming? · The Four Stages of Learning · The NLP Communications Model · The Presuppositions of NLP · The Five Principles of Success · The Prime Directives of the Unconscious Mind Unit 2 Communication and Perception · Developing Sensory Acuity · Establishing Rapport · Matching and Mirroring · Pacing and Leading · Understanding The Doors of Perception Unit 3 Representational Systems · Representational Systems · Favored Representational Systems · Language and Representational Systems · Eye Accessing Cues · Submodalities Unit 4 Modeling · Learning theory · Strategies and Strategy Elicitation

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4900388 | TBA

Neuro Linguistic Programming (NLP) Fundamentals

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This class will be scheduled on a future date. Please check with the Online Programs Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what's essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards. Agenda Unit 1 Introduction to the Negotiation -Your natural bargaining style and how you can strengthen it -Understanding winning - the hallmarks of a successful negotiation -The steps to planning a successful bargaining process -Knowing your power sources -Balancing firmness and flexibility Unit 2 Option Building and Boundary Setting -Creating goals and priorities in the deal -Creating bargaining boundaries -How to build your options -How to create better options for your opponent, without giving away what you value Unit 3 Managing the Negotiating Process -Managing the process -Managing yourself -Managing the other side -Managing relationships -Managing communication Unit 4 Black Belt Skills -Planning to give more and get more -Developing a BATNA, knowing when to employ it -Crafting the agreements and commitments -Diverting tricky tactics and attempts at dirty dealing

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4900387 | TBA

Negotiation: Get What You Want

TBA

This class will be scheduled on a future date. Please check with the Online Programs Program Supervisor for more information.
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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What the Students Say:

“Mari made everything so much more enjoyable. Her instructional style enabled me to more freely-think; ultimately learning more in a comfortable environment.”
— Student comment after taking the Professional Mediation and Conflict Resolution Specialist certificate course.

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