Mediation and Conflict Resolution Training for Professionals
Negotiation and dispute-resolution skills are important keys to success in today’s work environments, whether negotiating with organizations or working through relationships with coworkers.
Start with 40 hours of basic mediation training to complete the certificate. Students who are interested in working at the entry level in mediation and conflict resolution. Students are introduced to effective communication skills, recognizing and responding to conflict and strategies for successful negotiation and avoiding pitfall in the combined 40 hours of training. Learn the process and application of communication skills, mediation and ethics of difficult situations. Students who successfully complete this 40-hour training certificate are eligible to mediate professionally at the entry level.
This program is designed for administrative and management professionals, career and life coaches, counselors and social workers, medical and legal professionals.
Join us for a Fresh Look - FREE Info Session
Any situation can change from collaboration to confrontation unless you know the warning signals. Take steps to be on the path of win-win in your professional work that carry into any relationship. This is a FREE event.
Course Number: 38029 | Tuition: TBA
FRESH LOOK - Mediation: What's Your Problem?
This class will be scheduled on a future date. Please check with the Health and Wellness Professions Program Supervisor for more information.
Professional Mediation and Conflict Resolution Specialist Certificate
Conflict is part of everyday life and impacts all relationships. Learn the nature of conflict and basic skills to be effective in difficult situations to have your needs met and the foundations of the mediation process and what it takes to be a third party to help people in conflict find mutually acceptable solutions. Whether you are in pursuit of being a professional mediator or not, this class provides knowledge and understanding of several aspects that influence human behavior in conflict leaving you with the ability to cope with difficult people and difficult situations more effectively. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.
Note: UNM Tuition Remission eligible, under Professional Development. NOTE: This course is the prerequisite for Professional Mediation and Conflict Resolution Specialist (course 40126). This is part of the 40-hour basic mediation training.
Course Number: 40110 | Tuition: $395
Mediation is a process in which an impartial third party facilitates communication and negotiation and empowers voluntary decision making by the parties to a dispute. Especially at times when people feel that something is unfair, something has been taken or broken that they value. Mediation also serves various purposes; including identify interests, explore and assess possible solutions, and to define and clarify issues. In this certificate, learn the nature of conflict and how to have desirable outcomes by learning and applying the mediation process and follow the ethical professional standards. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).
Note: UNM Tuition Remission eligible under Professional Development.This course is part of the 40-hour mediation foundations. PREREQUISITE: Understanding Conflict and Mediation 101 (#40110).
Course Number: 40126 | Tuition: $595
Recognizing that conflicts arise in every workplace but can be resolved with these strategies will build the organizations teams needed to be productive and effective. Serious issues of bullying and harassment are challenging but even the more common requests in accommodating a disability or family leave with sensitivity and timeliness require the same level of commitment to resolving. This advanced certificate will focus on building trust, communication and cooperation in the workplace.
Note: UNM Tuition Remission eligible under Professional Development.
Course Number: 40128 | Tuition: $595
Online Mediation Classes
What the Students Say:
“Mari made everything so much more enjoyable. Her instructional style enabled me to more freely-think; ultimately learning more in a comfortable environment.”
— Student comment after taking the Professional Mediation and Conflict Resolution Specialist certificate course.
Related Classes & Certificate Areas
Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page.
UNM Tuition Remission
UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Business & Technology classes.