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Online Classes at UNM Continuing Education

Online classes at UNM Continuing Education are an easy, affordable way for you to get the training you need to take your career to the next level. We partner with national leaders in online education to offer a comprehensive library of practical, career enhancing classes available at your convenience. Our online classes are non-credit, and in many cases can lead to a professional certificate in a number of practical areas.

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Ed2Go Online Learning

Ed2Go Online Instructor Led Classes

Ed2Go logoThis is a great place to start for your first-time online experience! For as little as $125, Ed2Go offers a wide range of highly interactive courses that you can take online. You can take courses at the times that are most convenient for you.


Every Ed2Go class is instructor led. You can ask questions and give or receive advice during the course. A new section of each course starts monthly; new lessons are released on Wednesdays and Fridays until the completion of the course. There is a quiz after each lesson and a final at the end. All courses run for six to eight weeks and are composed of 12 lessons representing 24-30 hours of instruction.

See our Ed2Go Online Classes


Ed2Go Online Career Training Classes

Ed2Go Online Career Training Programs are designed to prepare you for jobs in today’s most popular careers.

Ed2Go Career programs are designed by a team of professionals from each respective field who provide the most effective web-based learning experience available today. Instructor-mentors are actively involved in your online learning experience. They respond to any questions or concerns as well as encourage and motivate you to succeed. These courses are online open enrollment which means all of your lessons are always available to you; your class begins when you log in. Each course includes a set of lessons and evaluations; some courses include books. Books and materials are mailed to you. Grades are a combination of the instructor-mentor’s evaluation of students’ work and computer graded tests. You will have access to each course for up to six months. Work directly with Ed2Go if a class extension is needed.

See our Ed2Go Online Careers Classes


How to Register

You may register for online courses online with Ed2Go. You will be asked to create a profile with Ed2Go. You may also register by calling our registration office at (505) 277-0077 (Option 1). UNM employees may fax their completed forms for Tuition Remission and Registration to (505) 277-1990.

Some courses allow you to print your certificate immediately upon successful completion of your class at a pass rate of 70% or higher.

UGotClass Online Classes

UGotClass LogoUGotClass provides online classes and certificate programs developed, and taught, by leaders in online education. Each UGotClass instructor is an expert in their respective industry.


Class Name

LinkedIn is the most popular business social network and the website for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set‐up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn. Agenda Unit 1 LinkedIn Overview and the Personal Profile How to network online and where LinkedIn fits on the social network continuum Learn what can you do with LinkedIn and where it fits in your business Set your goals for using LinkedIn Discover the basic elements of LinkedIn and how it is different from other networks Set‐up your LinkedIn account and create your personal profile Unit 2 Complete and Optimize Your LinkedIn Profile Learn to manage your account settings Build Out Your Profile Customize all your profile element to get noticed and found in search Tips and Tricks that make for a great LinkedIn Profile Unit 3 Communicating and Connecting on LinkedIn How to connect your profile with your contacts and finding strategic contacts Send messages and understand the hidden culture of LinkedIn Discover how to use recommendations and endorsements effectively Join and participate in groups that are important to your professional goals Learn how to communicate with your connections through the activity feed Unit 4 Groups and Business Pages: Hidden Gems of LinkedIn Learn how to run your own group and be a community manager on LinkedIn Discover how to build your company page on LinkedIn Review the paid options for LinkedIn services Final Tips and Additional LinkedIn Features

Section FAA‐PD

4900298
$195
11/6/17 - 12/1/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Agenda Unit 1 Introduction to Finance ‐ The Vocabulary of Finance ‐ The Four Basic Elements of Finance ‐ The Basic Financial Statements Unit 2 Introduction to Accounting ‐Basic Terminology ‐The Purpose of Accounting ‐The Accounting Cycle ‐Preparing Financial Statements Unit 3 Managing Liabilities ‐Overview of Liabilities ‐The Liabilities of a Business ‐ Short‐Term Liabilities ‐Long‐Term Liabilities Unit 4 Financial Planning ‐ Overview of Financial Planning ‐The Importance of Financial Planning ‐The Business Planning Process

Section FAA‐PD

4900310
$195
9/5/17 - 9/29/17
Online 24/7
Sharon DeFonteny
N/A

Register Online for this Class

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in‐depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda ‐ Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring — Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model ‐ Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer Mentoring? Unit 3 The Effective Mentor or Coach (Leadership Tools and Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda ‐ Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part‐time Worker/Just‐in‐Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals and Objectives Making Your Workplace A Learning and Growth Organization Buy‐in and Rewards Promotion of Your C/M Pr Investment and Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you "Done"? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics

Section

4900314
$295
9/5/17 - 10/27/17
Online 24/7
Sheri Restauri Carson
N/A

Register Online for this Class

Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization. Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business. Or, for anyone who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc. This course will give you the specific knowledge you need to succeed in your research quest.

Section

4900315
$495
9/5/17 - 12/1/17
Online 24/7
Mary Dereshiwsky
N/A

Register Online for this Class

Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process ‐ Audience, Purpose, and Medium ‐Outlining for Successful Writing ‐Organization Models (Choosing a Model that Works) ‐ Principles of Business Communication Unit 2 Written Communication in the Workplace ‐Writing Reports (formal and informal) ‐Drafting and Revision ‐Writing the First Draft ‐Constructing Openings and Closings that Work Unit 3 Writing a Proposal ‐Writing for Your Readers ‐Writing Effective Content ‐ Safeguarding Users ‐Ethical Considerations Unit 4 Collaborative Writing and Research ‐Research and Team Writing ‐Collaborating Across Departments

Section FAA‐PD

4900316
$195
9/5/17 - 9/29/17
Online 24/7
Dionne Felix
N/A

Register Online for this Class

Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non‐financial manager who really makes a difference in the day‐to‐day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Three one‐month courses.

Section FAA‐PD

4900319
$495
9/5/17 - 12/1/17
Online 24/7
Jodie Trana
N/A

Register Online for this Class

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one‐month courses

Section FAA‐PD

4900321
$495
9/5/17 - 12/1/17
Online 24/7
Kathryn Will
N/A

Register Online for this Class

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.

Section FAA‐PD

4900322
$245
9/5/17 - 10/27/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Data Analysis is quickly becoming one of the most sought‐after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.

Section FAA‐PD

4900323
$495
9/5/17 - 12/1/17
Online 24/7
Jeff Kritzer
N/A

Register Online for this Class

Nonprofits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.

Section FAA‐PD

4900328
$595
9/5/17 - 12/1/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Efficient office operations can mean the difference between success and not‐so‐much, between being in the black and being in the red. Moving from you and your employees working harder to working smarter, the strategies and benchmarks of office operations increases the productivity of every person in your organization. Position yourself in your organization as the one who knows what to get done, and how to get things done in office operations. Three one‐month courses

Section FAA‐PD

4900329
$495
9/5/17 - 12/1/17
Online 24/7
Greg Marsello
N/A

Register Online for this Class

A publication or book can help you expand your business in a way no form of advertising can. Whether you are with a small or large organization this practical certificate is designed to help entrepreneurs, businesses, and organizations self‐publish non‐fiction to promote and enhance your core business goals such as customer retention and building your brand. Get unique insights into finding your niche and developing customer oriented information that build customer relationships. Find out about self‐publishing print publications and books. Then discover how to go about creating, formatting and publishing an eBook. Finally acquire the keys to marketing your print hard copy publication, book or eBook. Most importantly, you will create a marketing plan so you can map out your marketing steps from start to finish.

Section

4900330
$495
9/5/17 - 12/1/17
Online 24/7
Tim Street
N/A

Register Online for this Class

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win‐win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how‐to skills that work.

Section FAA‐PD

4900332
$595
9/5/17 - 12/1/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty‐five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict ‐ Definition of conflict. ‐ The up side of conflict. ‐ Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model ‐Using the model ‐Dialog for a conflict conversation ‐When to take action and address a conflict situation Unit 3 Conflict Management Case Studies ‐Review of real world cases ‐Analyze and evaluate the cases Unit 4 Strategies for success ‐Creating a standard of performance ‐Creating your own dialog

Section FAA‐PD

4900334
$245
9/5/17 - 9/29/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Agenda Unit 1 What is an Entrepreneur? Checklist For Going Into Business Are You A Potential Entrepreneur? Success, Self‐Esteem and Goals Brainstorming Business Ideas Unit 2 As You Start Your Business Selecting A Legal Structure Licensing And Registrations Planning Your Business Unit 3 Using Technology The Essential Eleven Computer Skills Marketing Strategies Internet Opportunities Unit 4 Managing Your Business Financial Statements Record Keeping And Taxes

Section FAA‐PD

4900346
$195
9/5/17 - 9/29/17
Online 24/7
Conrad Brian Law
N/A

Register Online for this Class

Finance is key to entrepreneurial success. The lack of financial knowledge about business and business start‐ups is also one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture. You will start by gaining a deeper knowledge of the financial concepts and accounting processes used in most businesses. You will take back practical techniques that will increase your effectiveness and entrepreneurial success. And you will get an understanding of the seven steps in the accounting cycle and how to use financial information in decision making. You will come away with the knowledge to analyze resource allocation and evaluate financial performance. Then discover the keys to managing cash. Cash is arguably the most important factor in new business success. Dun and Bradstreet (D and B) reports 90% of all small business failures are due to poor cash flow. As an entrepreneur, you will find out how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, you will explore potential debt and equity sources of funds to help support your entrepreneurial work and create a financially successful venture. Find out where business start‐up money comes from, and ways to get it. After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture.

Section FAA‐PD

4900347
$495
9/5/17 - 12/1/17
Online 24/7
Sharon DeFonteny
N/A

Register Online for this Class

Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Then take home a step‐by‐step approach to attract and keep customers, with an emphasis on customer‐driven marketing decisions and building a strong brand.

Section FAA‐PD

4900348
$495
9/5/17 - 12/1/17
Online 24/7
Conrad Brian Law
N/A

Register Online for this Class

A book can help you expand your business in the way no form of advertising can. This practical course is designed to help entrepreneurs, businesses, and organizations self‐publish as well as gain a complete understanding of this often complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print‐on‐demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision‐making framework and what factors drive decisions in self‐publishing. Agenda Unit 1 Self‐publishing overview and today's marketplace Models of traditional and self‐publishing and eBooks Understanding formats: paperback, hardcover, EBooks, Kindle, iPAD Statistics and facts about bestseller lists, print runs, and the pros and cons of self‐publishing versus traditional publishing eBooks and their future Unit 2 Specific publishing goals and objectives Discovering which option is right for you: eBook, Print, or both Types of books that have been successful in various Industries Formulating specific publishing goals and objectives Your business objectives and how a book fits into your business plan Unit 3 Making your Book More Marketable Part 1 Defining your target market in greater detail and focus Analyzing your reader and identifying main and sub‐markets Consumer‐based marketing vs. Business to Business and how to blend the two Target marketing to associations, media pitching, and internet marketing, and reviews. Marketing and media interest trends Unit 4 Making your Book More Marketable Part 2 Smart content development and trends At market/publishing trends and how to identify them Publishing seasons and identifying the best possible time and placement for your book What it takes to make your book marketable and how to do book store research Creating a book launch calendar

Section

4900358
$195
9/5/17 - 9/29/17
Online 24/7
William Draves
N/A

Register Online for this Class

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We''ll also explore Dos and Don''ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial and individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post ‐ your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging and Building Your Community Spotlight on your community and others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos and Don'ts of Instagram and Must‐have Photo Apps Insta‐etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy and flawless mobile editing Photo apps for creation and making visually appealing images on‐the‐go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section FAA‐PD

4900363
$195
9/5/17 - 9/29/17
Online 24/7
Nicole Siscaretti
N/A

Register Online for this Class

3D printing has been hailed as a solution to all manufacturing problems. Obviously that is exaggerated, but what is it good for, and when is traditional manufacturing still the better choice? In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer‐level 3D printer. You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open‐source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general.

Section

4900366
$195
9/5/17 - 9/29/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Data Analysis is quickly becoming one of the most sought‐after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. Agenda Unit 1 Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2 Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3 Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4 Interpreting and Presenting Results Design Professional‐looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts

Section FAA‐PD

4900368
$195
9/5/17 - 9/29/17
Online 24/7
John Rutledge
N/A

Register Online for this Class

Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? ‐ Practical Definition for Game ‐The Anatomy of a Game ‐Games and Play ‐Different Types of Games Unit 2 Essentials of Design ‐Getting Beyond a Game Idea ‐Game Verbs and Game Mechanics ‐Documentation ‐Test Early, Test Often Unit 3 Game Design: Solo and in Teams ‐Defining Development Needs ‐Roles in Game Design ‐Finding Design and Development Partners Unit 4 Serious Games and Gamification ‐Games Beyond Entertainment ‐Designing ''Serious'' Games ‐Gamification ‐Designing Gamification Systems

Section

4900369
$245
9/5/17 - 9/29/17
Online 24/7
Jean Haefner
N/A

Register Online for this Class

In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Agenda Unit 1 Project Management Overview

Section

4900372
$195
9/5/17 - 9/29/17
Online 24/7
Ron DeCamp
N/A

Register Online for this Class

Get involved in the move from in‐person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit? How is marketing changing? Who is your customer and where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, and Accounts Start with a plan: Developing a social media marketing strategy. Where does listening and engagement fit into strategy? Learning to use some basic tools How are organizations using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles? Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal and Business Applications How to Set‐up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Businesses Use Facebook Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section FAA‐PD

4900373
$195
9/5/17 - 9/29/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web‐Based Customer Service Disadvantages of Web‐Based Customer Service Evaluate Your Web‐Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs

Section FAA‐PD

4900374
$145
9/5/17 - 9/29/17
Online 24/7
Nanette Sanders‐Cobb
N/A

Register Online for this Class

You can improve your value to your organization and serve your organization better by recognizing some of the legal issues that work organizations face on a regular basis. For non‐lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer. After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers. Agenda Unit 1 Understanding Legal Documents ‐Common legal terms ‐Why lawyers write the way they do ‐Overview of regulations and how to find them ‐Contracts, when they generally happen Unit 2 Do I need a lawyer? ‐What types of things can I handle myself? ‐Copyrights, business formations, claims ‐Non‐lawyer document preparation ‐Lawyer fee structures Unit 3 Intellectual property ‐What's in a name? Copyright and trademark issues ‐Trade secrets and non‐disclosure agreements ‐Covenants to not compete Unit 4 When Mistakes Happen ‐What kind of exposure am I looking at? ‐Criminal laws, personal injury ‐Employment ‐Product liability an copyright infringement

Section

4900375
$195
9/5/17 - 9/29/17
Online 24/7
Melissa Meyer
N/A

Register Online for this Class

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro ‐ quickly and with confidence. Agenda Unit 1 Fundamentals of Management ‐ How to determine, set, and communicate job expectations ‐ Linking employee behaviors to performance ‐ Describing performance expectations ‐ Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement ‐Motivating and engaging employees to get the job done ‐Tools and techniques to increase employee buy‐in and commitment ‐How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 ‐Enhancing your ability to manage effectively ‐In‐depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 ‐Behaviors that inhibit your ability to manage effectively

Section FAA‐PD

4900380
$295
9/5/17 - 9/29/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won't get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Three one‐month online courses.

Section FAA‐PD

4900381
$595
9/5/17 - 12/1/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Different social networks have distinct characteristics, different features, and are used to develop a two‐way communication and marketing strategy for your organization. Get a skill set for working and managing different social media platforms. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. You will get a firm foundation in Twitter, LinkedIn, and Facebook platforms. Come away with both an understanding of these social networks and practical, how‐to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks. Three one‐month courses. Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900382
$495
9/5/17 - 12/1/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You'll get tips and techniques you won't get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others' time, come away with proven tips to put into practice on Monday morning. Agenda Unit 1 Time and Productivity Management — Evaluation Time Management Personal Quiz Workday Analysis Exercise Being Busy vs Producing Results Unit 2 Challenges to Time Management and Productivity Distractions and Interruptions Concentration and Focus Stress Management New Technology and Productivity Unit 3 Strategies and Tips to improve Time Management and Productivity Workday Analysis Planning and Prioritizing Techniques and Methods Action Program Unit 4 Managing Your Time, Yourself and Others Goal Setting Self Motivation Time Trackers

Section

4900389
$195
9/5/17 - 9/29/17
Online 24/7
William Draves
N/A

Register Online for this Class

Discover strategies for focusing on specific office outcomes and operating a high‐functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office. Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. Agenda Unit 1 Office Operations and Management ‐Definition of office operations ‐The role of office operations within an organization ‐Job description of an office manager ‐Office operations best practices Unit 2 Core Processes ‐Determining your core processes ‐Creating core processes ‐Implementing core processes ‐Maintaining core processes Unit 3 Staffing ‐Recruiting staff ‐Training staff ‐Evaluating staff ‐Creating an office team Unit 4 Project Management ‐Project management model ‐Leading a project ‐Keeping a project on track

Section

4900390
$195
9/5/17 - 9/29/17
Online 24/7
Greg Marsello
N/A

Register Online for this Class

Ensure a smooth transition from best candidate to star employee. Onboarding is the process of socializing new employees into the organization. Onboarding of employees begins well before traditional new‐hire orientation and has long reaching implications. At the conclusion of the class you will have constructed an Onboarding Program for use in your own organization. Agenda Unit 1 Introduction to Onboarding What is Onboarding The Social Model Organizational implications Roles of employees and management Unit 2 Onboarding During Recruitment The company culture Socializing prior to day one Public relations, social media and other trends Selecting for culture fit Unit 3 Onboarding After Recruitment Taking it from Orientation to Onboarding Discussion of different orientation processes Relationships The role of feedback and ongoing evaluation Unit 4 Onboarding for Success Information: What to include and When to include it Helping new hires to match their strengths to the organization Organizational Identity versus Personal Identity in socialization

Section FAA‐PD

4900391
$195
9/5/17 - 9/29/17
Online 24/7
Anita Orozco
N/A

Register Online for this Class

Bring your vision to life with Prezi and leave PowerPoint behind! Take a journey into the world of creative presentations! Learn how to use and engage your creative side for amazing presentations. Your audience will be stimulated with what you are presenting as well as how you are presenting. Agenda Unit 1 Create ‐Create an account ‐3 Steps to a successful Prezi ‐Front Page Controls ‐Templates ‐Inside Prezi Page Controls Unit 2 Insert ‐Inserting Media ‐Zooming and adding frames ‐3‐D background ‐Diagrams and arrows Unit 3 Edit ‐Change/Move Media ‐Edit Path ‐Presenting ‐PowerPoint conversion Unit 4 Share ‐Meetings ‐Apps ‐Online vs desktop

Section

4900397
$195
9/5/17 - 9/29/17
Online 24/7
Kimba Green
N/A

Register Online for this Class

Build revenue streams for your non‐profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. Agenda Unit 1: Introduction to Revenue Generation

Section FAA‐PD

4900400
$495
9/5/17 - 10/27/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two‐way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how‐to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Section FAA‐PD

4900402
$495
9/5/17 - 12/1/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor''s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Agenda Unit 1: The Role of the Supervisor: Understanding your roles and responsibilities. What are the Four Functions of Management? Defining Planning. Defining Organization. Defining Controlling. Defining Leading and Motivating. How do the four functions help you manage more effectively? Identifying which of the four functions is your strength. Identifying which of the four functions you should improve and why. Unit 2: The Role of the Supervisor ‐ Conclusion: Application of the Planning function and your benefits. Application of the Organizing function and your benefits. Application of the Controlling function and your benefits. Application of the Leading and Motivating function and your benefits. Measuring the outcomes of application of the Four Functions of Management. Unit 3: Delegation and Employee Engagement: The multiple benefits of delegation. Identifying your specific benefits. Myths and barriers of delegation. Identifying your specifics barriers. Understanding the distinction between delegating a task and delegating responsibility. How delegation increases employee job satisfaction. How delegation increases employee retention and skill sets. Unit 4: Delegation and Employee Engagement ‐ Conclusion: Understanding the Delegation Model. How to translate the steps of the model to specific language and behaviors. Creating your own delegation script. Application of the Delegation Model. Measuring the outcomes of your delegation. Unit 5: Performance Management: Defining performance management. Understanding the difference between behavior and attitude. Identifying and interpreting employee behavior. Translating performance into actionable behaviors that can be addressed. Holding employees accountable for performance, job responsibilities. How employee expectations can be undermined by your actions. The problem with value judgments and why the "why" doesn't matter. How to determine when you are putting your comfort above employee performance. Understanding how performance is reinforced passively. Understanding how performance is reinforced actively. Unit 6: Performance Management — Conclusion: Understanding the Performance Management Model. Review and analysis of case studies. Application of the Performance Management Model. Measuring the outcomes of your performance management. Unit 7: Writing and Delivering Performance Reviews: Elements of the performance review. Review and discussion of subjective and objective evaluation of performance. The problems with evaluating performance subjectively. How to evaluate performance objectively. Qualitative and quantitative evaluation of job performance. Providing performance feedback. How to cite performance factors and behaviors. Unit 8: Writing and Delivering Performance Reviews ‐ Conclusion: Communication skills and techniques. Getting employee commitment and buy‐in. Monitoring and maintaining employee progress. Application of the skills and techniques for writing a performance review. Application of the skills and techniques for delivering a performance review.

Section FAA‐PD

4900407
$395
9/5/17 - 10/27/17
Online 24/7
Sally Klauss
N/A

Register Online for this Class

Twitter is a hot social media platform these days, and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers, and discover the best ways to create relationships and network with your key constituents. You will find out the best and easiest techniques for successful interactions in the Twitter verse. Agenda Unit One How to Use Twitter ‐Uniqueness of Twitter ‐Creating Tweets and messages ‐Doing Research and information gathering with Twitter ‐Integrating Twitter with other publicity Unit Two Developing relationships ‐You're it! How tagging people and sharing content keeps you relevant ‐Why tagging people is better than direct messaging ‐Developing relationships in the Twitter verse and why it's important ‐How to get retweeted Unit Three What lists can do for your online presence ‐How to create and edit lists ‐Getting others to share your lists ‐Getting yourself listed on other Tweeters lists — and why you want this to happen Unit Four Your personal brand using Twitter ‐Twitter as a networking tool ‐How to create a personal brand using Twitter ‐What not to do on Twitter ‐Quantity versus quality — how to monitor and maintain your list of followers and who you are following Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900409
$195
9/5/17 - 9/29/17
Online 24/7
Suzanne Kart
N/A

Register Online for this Class

Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in‐person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one‐dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one‐month courses.

Section

4900417
$495
9/5/17 - 12/1/17
Online 24/7
Daniel Hood
N/A

Register Online for this Class

In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. Then acquire a well‐rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Finally, learn the 10 Project management Knowledge Areas and their support role and relationships to the five Project Management Processes.

Section

4900426
$495
9/5/17 - 12/1/17
Online 24/7
Ron DeCamp
N/A

Register Online for this Class

There has been a lot of excitement about the use of 3D printers in education, but educators can have trouble both getting started with the technology and figuring out what to do with it. This two‐class certificate covers both aspects, starting with how the technology works and then moving on to how to use it effectively. If participants already have 3D printers, the instructors will customize the class as much as possible so participants can follow along on the hardware they have. If a participant does not yet have access to a 3D printer, the instructors can help with helping participants define criteria to make decisions about appropriate hardware to buy. The intro class (recommended to be taken first) covers the entire 3D printing workflow with a focus on open source and free software. The market is somewhat fractured and different 3D printers vary somewhat in their operations there are not a lot of standards in the industry yet, but the instructors will guide participants through what the options are and where to learn the details of operation of their particular existing or planned hardware.

Section

4900437
$345
9/5/17 - 10/27/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. In the first course, you will discover resources for developing game design, identify the mechanics and verbs used in different games. You will come away with knowing the different activities that are part of game design, being able to flesh out a game idea in order to increase the chances to having a successful game design experience, and have a basic understanding of how to work with game developers. In the second course, you will you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games.

Section

4900438
$395
9/5/17 - 10/27/17
Online 24/7
Moses Wolfenstein
N/A

Register Online for this Class

Social media and digital technologies, when understood and leveraged effectively, can enable you to find new clients and motivate these clients to take action in more efficient and strategic ways. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section FAA‐PD

4900441
$495
9/5/17 - 12/1/17
Online 24/7
Tim Street
N/A

Register Online for this Class

Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day‐to‐day interactions run smoothly. Agenda Unit 1 Understanding Communication Styles in the Workplace ‐Define communication spectrum ‐Learn 4 communication styles ‐Assess communication style and personality type Unit 2 Communication Skill Builders ‐Learn verbal diminishers and weak speak ‐Define executive presence ‐Develop tool kit for difficult situations Unit 3 Applied Communication Skills ‐Learn to say what you mean ‐Practice to mean what you say ‐Apply strategies for specific workplace situations Unit 4 Dealing with Difficult People ‐Define barriers to communication ‐Learn 3 barriers to effective communication

Section FAA‐PD

4900443
$245
9/5/17 - 9/29/17
Online 24/7
Kate Webster
N/A

Register Online for this Class

Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem‐solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the "flipped" classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material.

Section FAA‐PD

4900448
$195
9/5/17 - 9/29/17
Online 24/7
Scott Follett
N/A

Register Online for this Class

Creating a prototype of a product used to be a very expensive proposition. Now, however, with the availability of consumer‐level 3D printers and relatively easy‐to‐program custom electronics controlled by processors like the Arduino, it is possible to prototype many types of products yourself. This certificate consists of two classes; either one can be taken first. 3D printing can be used to create product mockups quickly, and is particularly useful for things like seeing how something feels to a user, seeing how a piece will fit with other existing pieces, and the like. It is still very difficult to scan an existing object and create a copy, and the class will talk about where the technologies stand for the areas that are not easy (yet). "Maker" electronics include microprocessors like the Arduino, which have a free and open source ecosystem of software and compatible sensors that will allow you to create interactive prototypes that can detect motion, sound, light, and so on, or control moving parts. There are even sewable versions of these processors that can be integrated into garments or other fabric products. Taken together, these two classes will give you the skills to get started with these two aspects of low‐cost prototyping, and give you an idea of what is possible and where to learn even more skills going forward.

Section

4900451
$395
9/5/17 - 10/27/17
Online 24/7
Joan Horvath
N/A

Register Online for this Class

Do you want to achieve financial independence and true freedom to indulge in whatever makes you happy? Do you want to live life to the fullest, while only working when you want to? Imagine how great it would be to spend all of your time doing the things that matter most to you, all the while knowing you are financially secure. Imagine a life filled with enjoyment, leisure, and satisfaction. Envision your future free from the typical 9 to 5 grind. This course will show you how. The course will also help you avoid being one of the many American''s who struggle financially. Did you know 56% of American''s retire with less than $10,000 and that many people, even rich people, live paycheck to paycheck? It does take planning but it is attainable and the sooner you begin, the better off you will be! I know investing can be intimidating — especially if you have never done it before or know what to do. No one is born knowing how to be smart with money, and most people are not taught this at home or at school. But it is not that complicated and this course will show you how to budget, plan, and invest for a comfortable, successful retirement and future. This course covers tools that will help you set yourself up for financial success. If you follow the simple, easy to follow principles explained in this course, you will achieve success.

Section

4900452
$195
9/5/17 - 9/29/17
Online 24/7
Betsy Flanagan
N/A

Register Online for this Class

Six Sigma professionals are in strong demand by organizations around the world. On the front‐lines of Six Sigma efforts are Green Belts. LERN's Green Belt training teaches participants problem‐solving skills, using the DMAIC (Define, Measure, Analyze, Improve and Control) model. After completing this challenging course, Six Sigma Green Belts serve their organizations as a trained specialist able to work on Six Sigma projects that benefit the organization. Although not required, participants are strongly encouraged to have a project during the course. The instructors and mentors work closely with the class to not only teach the material, but to guide candidates as they work projects.

Section FAA‐PD

4900453
$495
9/5/17 - 12/1/17
Online 24/7
Scott Follett
N/A

Register Online for this Class

Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as "change management." HR professionals are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. In this class participants will learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change. This class is beneficial to human resources professionals within organizations or those seeking to enter the field of Human Resource Strategy Consulting.

Section

4900454
$195
9/5/17 - 9/29/17
Online 24/7
Geoff Evans
N/A

Register Online for this Class

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results. Boost your productivity by managing your time better. Discover the Top Ten most effective time management techniques to increase your work outcomes without spending more time. Take home new 21st century techniques and strategies. Then find out about the exciting Productivity eTools that are available now, and utilize technology to boost your productivity. Finally, get the latest best information on documenting your own productivity, and managing the productivity of others.

Section FAA‐PD

4900463
$595
9/5/17 - 12/1/17
Online 24/7
Jennifer Selke
N/A

Register Online for this Class

In today's business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then understand how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.

Section FAA‐PD

4900465
$495
9/5/17 - 12/1/17
Online 24/7
Kate Webster
N/A

Register Online for this Class
Class Name

Increase your online savvy and ability to position yourself and your organization for greater success. Experience the interaction and big take‐aways from studying with top‐notch professionals. Your instructors not only work with these tools every day, but speak at national conferences and train others. Your teachers have tips you have not discovered yet. Learn more about Google Analytics, Google apps for business, and Google+ . Acquire new tips and techniques. Just one new tip can mean greater productivity, effectiveness and even profitability for your work. Three one‐month courses.

Section

4900326
$495
9/5/17 - 12/1/17
Online 24/7
Jeff Kart
N/A

Register Online for this Class

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your website traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non‐profits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.

Section

4900345
$495
9/5/17 - 12/1/17
Online 24/7
Suzanne Kart
N/A

Register Online for this Class

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non‐technical users, will take you through all the key techniques and how to use website analytics using the world‐standard Google Analytics, a free online tool. You'll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website. Agenda Unit 1 Key analytics ‐Importance of tracking your website ‐Introduction to Google Analytic ‐Installing Google Analytics to your site ‐Learning from visual analytics ‐Key analytics you should be reviewing weekly Unit 2 Understanding your website visitors ‐Understanding your website traffic ‐Understanding your visitors ‐Turning visitor traffic into profit ‐Search engine optimization (SEO) primer ‐Understanding search engine traffic ‐Determining high value keywords for SEO Unit 3 Key Techniques ‐Creating and using Goals ‐How to build a abandonment funnel ‐Optimizing your site based on funnel feedback ‐Creating and using Campaign Tracking Unit 4 eCommerce and ROI ‐eCommerce tracking ‐Calculating ROI from online advertising ‐Custom Reporting ‐Creating and using Advanced Segments ‐How to track across multiple domains

Section

4900356
$195
9/5/17 - 9/29/17
Online 24/7
Susan Hurrell
N/A

Register Online for this Class

Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing. Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well. Agenda Unit 1 Why email marketing Targeting promotions in the Internet Age Return on Investment (ROI) for email promotions The importance of permission marketing, relevant content, and opt‐out options Integrating email promotion with other kinds of marketing Unit 2 How email works How commercial email vendors function Analyzing Open, click through and conversion rates Cleaning and updating email lists How HTML and text emails differ Unit 3 Writing email copy Writing a good subject line Writing email body copy Writing response and action copy Design and formatting email promotions Unit 4 Testing and tracking emails Frequency and best times to email How to test different emails Following up on inquiries

Section

4900361
$195
9/5/17 - 9/29/17
Online 24/7
Susan Hurrell
N/A

Register Online for this Class

Inbound marketing is a way to help potential customers find you through organic search. It is a process of using your website in a way that attracts visitors naturally through search engines, the blogosphere, and social media. Inbound marketing is more effective than outbound marketing, where you push sales messages to your potential customers. Inbound marketing is the future of the way we market in the 21st century. Discover how to attract customers to your site, what kind of content to share with them, how to use landing pages and forms to collect names and email address, and how to implement lead‐nurturing campaigns that result in sales.

Section

4900362
$495
9/5/17 - 12/1/17
Online 24/7
Suzanne Kart
N/A

Register Online for this Class

Inbound marketing is a process of using your website in a way that it attracts visitors naturally through search engines, the blogosphere, and social media. The average human today is inundated with more than 2000 outbound marketing interruptions per day — and we're all figuring out how to block them. Caller ID, spam filters, TiVo, and satellite radio are all things we use today so that we can avoid being marketed to. In this course, you will discover how to attract customers to your site, what kind of content to share with them, how to use landing pages and forms to collect names and email address, and how to implement lead‐nurturing campaigns that result in sales. Agenda Unit 1 What inbound marketing is and does ‐Inbound versus outbound marketing — a history ‐Why outbound marketing doesn't work as well as it used to ‐Why inbound marketing works ‐Basic SEO — how our potential customers find you online Unit 2 Your inbound marketing plan ‐Creating an inbound marketing plan ‐Creating a powerful website — the cornerstone of your inbound marketing effort ‐Creating a blog — why you need one and what it can do for you ‐Creating calls to action and landing pages Unit 3 Generating Traffic ‐The best ways to help the right people find you ‐Social media — what goals to set and what platforms to focus on ‐How to get people to convert from just being a visitor to your site to becoming a lead ‐Benchmarks and conversion rates Unit 4 Lead Nurturing ‐Lead Nurturing basics ‐Why you shouldn't try to close the sale on the first website visit ‐How to write effective drip email campaigns ‐Is there such a thing as too many emails?

Section

4900370
$195
9/5/17 - 9/29/17
Online 24/7
Suzanne Kart
N/A

Register Online for this Class

More than half of US consumers who've made a purchase on their smartphone have done so in response to a mobile marketing message. Analysts forecast smartphone sales will surpass 1 billion by the end of 2016. China hit around 986.3 million mobile connections in December 2012. In the UK, mobile marketing is a multi‐billion pound industry. Obviously, the way consumers are interacting with brands and connecting to the world is evolving. If phrases such as location based marketing, mobile payments, QR codes, applications, mobile coupons and social networks almost cause you an anxiety attack, this class is for you. Increase your understanding of the mobile experience, especially smartphones and how you can leverage their capabilities to retain current customers and gain new ones. Agenda Unit 1 Understanding the Mobile Experience ‐The reach of mobiles ‐The impact of smartphones ‐The growth of tablets Unit 2 Mobile Marketing Basics ‐QR codes ‐Mobile applications ‐Mobile‐optimized websites ‐Mobile payment ‐Social location sharing ‐Social networking ‐Comparison to desktop marketing Unit 3 Customer Relations ‐Strategies to connect with current customers ‐Strategies to recruit new customers ‐Ideas for using QR codes, social location sharing, social networks, mobile apps, mobile optimized websites, etc. Unit 4 Maintaining Your Brand ‐Keeping your message consistent ‐Customer service is marketing ‐Reputation management ‐What to monitor

Section

4900371
$195
9/5/17 - 9/29/17
Online 24/7
Simon Salt
N/A

Register Online for this Class

The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location‐based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. Then get step‐by‐step instructions on how non‐technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. Finally, get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign.

Section

4900386
$595
9/5/17 - 12/1/17
Online 24/7
Simon Salt
N/A

Register Online for this Class

Businesses are turning to podcasting to grow their brand and connect with customers. People with a niche hobby are turning podcasts into a business. Podcasting is experiencing a rebirth as mobile devices are everywhere. The intimate nature of the audio medium allows potential clients to get to know who you are and determine if you are the kind of company with which they want to do business. Learn how to take your business or hobby and turn it into a podcast. This step‐by‐step class will take you from start to finish and cover the required elements needed to get your show online. Come to class with your idea and end with your show online for all to hear. Agenda Unit 1 Starting a Podcast for Businesses or Pleasure What is a podcast and how it works Finding your target audience and goals What type of podcast will work for your clients: interview style, panel discussions, host lectures How long your show should be and what should you call it What realistic expectations and options are for the total number of shows you will produce Including Audio and Video options of your shows Unit 2 Setting‐up your Show Best equipment for you (microphones, computers, headphones, mixing boards) ‐ budget options as well as full professional set up Finding audio files to make the "bumpers" for your show Options for editing files on a mac or PC Where to host your show files and setting up a website Submitting to iTunes, Stitcher and other podcast directories Unit 3 Recording Your Podcast How to set up a studio in your home What is a good on‐the‐go podcast set up? Talking to others outside of your business Tips on recording your podcast for good audio quality Setting up simple camera and lights if you are incorporating video Unit 4 Marketing and Promoting Your Podcast Getting the word out about your show Making money with subscriptions Building a community around your podcast Reaching current AND new clients How to use your podcast to grow your leadership position in your industry

Section

4900395
$245
9/5/17 - 9/29/17
Online 24/7
Suzanne Kart
N/A

Register Online for this Class

Sight, sound and motion are much more compelling than static words on a page. Video is very hypnotic and it quickly speeds up the "know, like and trust," factor with your audience. In this course you will discover how to use simple online videos to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness. Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills. Discover the secrets to creating content that commands attention. Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 ‐‐ even while you sleep. Agenda Unit 1 Video Marketing Essentials and Techie Tools ‐Camera equipment ‐Lighting and Sound ‐YouTube 101 Unit 2 Crafting Compelling Content ‐Scripts ‐What type of video to shoot and when ‐Keywords are key Unit 3 Hooks, Headlines and Traffic Building Secrets ‐5 Hot Hooks ‐Create Attention‐Grabbing Headlines ‐Video Search Engine Optimization Unit 4 The Details That Deliver ‐Video idea Hot Zones ‐Promotional videos that pop

Section

4900411
$245
9/5/17 - 9/29/17
Online 24/7
Rob Lee
N/A

Register Online for this Class

Video marketing is the latest hot new marketing trend. Shoppers who viewed product videos were 144% more likely to add the product to their cart. Video with good SEO has a 53% higher chance of showing up on page one of Google searches. When done correctly, video can tell a story, and stories connect people. Video also leads to an emotion 'trigger' that plain text cannot do. Two one‐month courses.

Section

4900412
$395
9/5/17 - 10/27/17
Online 24/7
Rob Lee
N/A

Register Online for this Class
Class Name

As baby boomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in dementia care specialists, as do families of persons with dementia. Come away with increased knowledge in how to care for persons with dementia. Expertise in this growing area of human services also enhances your resume. Agenda Unit 1 An Introduction to Cognition and Aging ‐Normal Cognition and Aging ‐Cognitive Fitness ‐Myths about Memory Loss Unit 2 Alzheimer's and Related Disorders ‐Alzheimer's Disease ‐"Pigs Disease?" ‐ the Related Disorders ‐Younger Onset AD ‐Mixed Dementia Unit 3 Stages of Progressive Memory Loss ‐Assessment Tools ‐Reisberg Scales Unit 4 Family Caregivers: Issues and Action Steps ‐The Evolving Caregiver ‐Avoiding Role Reversal ‐Finance and Legal Issues ‐Special Issues: Driving, Household Management and Wandering ‐Red Flag Issues ‐Respite Unit 5 Options in Care ‐Community Services ‐When is more care needed? ‐LTC options Unit 6 Managing Moderate Dementia ‐Treating Symptoms ‐Changes in Communication ‐Psychological Issues: Emotions, Hallucinations and Delusions ‐Common Behavioral Manifestations ‐Total Engagement: Arts‐based Interventions for Wellness ‐Humor and a Lighthearted Perspective Unit 7 Caring for People with Moderate to Severe Dementia ‐Anticipating and Assisting with Personal care needs ‐Hygiene Issues ‐Engagement in Living ‐Critical Care: Pain Management, Challenging Behaviors, and Safety Issues ‐Wellness through Person Centered Care Unit 8 With Love and Compassion: End of Life Issues ‐True Options: Advance Directives ‐Palliative Care and Hospice ‐Nutrition, Ambulation and End Stage Needs Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900339
$495
9/5/17 - 10/27/17
Online 24/7
Pamela Atwood
N/A

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Are you frustrated by the communication gap that can occur between you and your Spanish‐speaking patients? If you answered yes, this Spanish class ‐ designed specifically for healthcare professionals ‐ will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish‐speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish‐speaking patients. Agenda Unit 1 Introduction to Vocabulary ‐Colors, nationalities, professions ‐Alphabet ‐Vowels and Consonants ‐Months and Days of the Week ‐Numbers 1 ‐ 31 ‐The verb to be, 'ser' Unit 2 The verb to have ‐Describe possessions ‐Describing feelings, pain or ailment ‐Verb to be: Estar ‐Location, position, and state of being ‐Asking questions such as who, what, where, when and how Unit 3 Vocabulary: Parts of the body ‐Foods ‐Adjectives and Adverbs ‐Idiomatic Expressions ‐Conjugating regular "AR" "ER" and "IR" verbs ‐Asking and answering, "Who" ‐ "What" ‐ "Where" questions Unit 4 Medical Terminology ‐Parts of the body ‐Symptoms and injuries ‐Medical emergencies ‐First aid ‐Medications ‐Common Illnesses Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900403
$145
9/5/17 - 10/27/17
Online 24/7
Cristina Sempé
N/A

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Sometimes referred to as the "crossroads of Alzheimer's and Parkinson's disease" Lewy Body Dementia is now the second‐most common cause of dementia. People who have LBD struggle to find good care because their symptoms are challenging, characterized by great fluctuations in alertness and complex behaviors. This course will help families and professionals understand the clinical indicators to seek appropriate diagnosis (and why that is important); common behavioral manifestations, strategies to manage them, and resources to support the patient and family. Agenda Unit 1 An Introduction to LBD ‐Symptoms, stages, and disease characteristics ‐Differential diagnosis ‐Services and supports Unit 2 Living with LBD ‐Depression, delirium, and dementia ‐Adapting to functional challenges ‐Rights and responsibilities for care planning Unit 3 Managing Behavioral Changes ‐Hallucinations, delusions, and resistance to care ‐Medications ehich help, medications which hurt ‐Advocating and making informed decisions Unit 4 Caring for the Caregiver ‐Stages of caregiving: from denial to advocate ‐Options for caregiver wellness ‐Legal, financial, and long term care planning

Section

4900432
$145
9/5/17 - 9/29/17
Online 24/7
Pamela Atwood
N/A

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Class Name

In the 21st century, half of all learning will be online. The opportunities are tremendous for teaching online. Discover how to plan, develop and teach an online course. Take home a ten step model for developing your online course. Experience one of the most advanced online classrooms for teachers. Learn how to create online audio lectures with slide shows. Plus, find out how self quizzes enhance learning. See an animation, drop‐and‐drop exercise, and dynamite welcome pages. Engage in online discussion with other teachers. An instructor's book, Advanced Teaching Online, is included. Agenda Unit 1 How the Internet is Changing How We Learn The Top 10 reasons cognitive information is delivered better by the Internet Learning online Learning in‐person; what you cannot do on the Internet How young people learn differently online The Brain and Learning online Unit 2 Building Your Online Course The Ten Step Model How knowledge is organized online Building online content Creating audio and video presentations Development time and cost Unit 3 Teaching Your Online Course Facilitating online discussions Creating a safe online learning environment Responding to student questions and needs How much time you should spend online Evaluating your online course Unit 4 Creating Assessment and Measuring Online Learning Designing online assessment Multiple assessments Assessment as a learning tool Grading in the 21st century

Section

4900311
$195
9/5/17 - 9/29/17
Online 24/7
Travis Allison
N/A

Register Online for this Class

This Certificate is for those new to teaching online or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching. Three one‐month courses. Take the courses in any order you choose.

Section

4900318
$495
9/5/17 - 12/1/17
Online 24/7
William Draves
N/A

Register Online for this Class

Hybrid, or blended courses have been found to be superior in student learning to both the traditional classroom and totally online courses. All face‐to‐face courses should and will be blended. Blended gives students a better learning experience. It gives you as teacher the ability to make better use of you valuable time. With our Certificate in Blended Instruction, you will find out the keys to developing a hybrid or blended course. Take away the essentials of creating an online classroom experience and online options for enhancing your in‐person class meetings. Then explore the concept and practice of The Flipped Classroom and how to maximize your teaching time to maximize student learning.

Section

4900320
$495
9/5/17 - 12/1/17
Online 24/7
Kassia Dellabough
N/A

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Finally, you can acquire the best Professional Development in webinar design, presentations, planning, and marketing. Webinars are a popular format for delivering information. They can be very successful for your organization, IF you have good webinar presentations and good management and marketing. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences. Then acquire the webinar planning skills involved in budgeting, pricing, and marketing webinar meetings. Take back a certificate in designing webinars that provides you with the latest and best information about presenting webinars, as well as managing and marketing them. You will be learning from two of the foremost authorities on webinars.

Section

4900324
$345
9/5/17 - 10/27/17
Online 24/7
William Draves
N/A

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Especially geared for future leaders in the Gen Y generation (born 1980‐1999), the certificate provides how‐to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do's and don'ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Section FAA‐PD

4900327
$395
9/5/17 - 12/1/17
Online 24/7
William Draves
N/A

Register Online for this Class

This is your invitation to teach others in‐person and join in one of the more important functions in life ‐ passing on knowledge and skills to others. It is both an opportunity and a responsibility. Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you. We will give you both the fundamental and advanced information to improve your teaching. Your lead instructor is author of How to Teach Adults, the best‐selling book on the subject. The ebook version is included in the course.

Section

4900331
$295
9/5/17 - 10/27/17
Online 24/7
William Draves
N/A

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Leadership today demands increasingly more sophisticated skills. Executives today need to know traditional leadership principles and standard practices. At the same time, our economy is moving swiftly out of the industrial age into the new economy of the Internet, knowledge and innovation. So executive leaders today require a new perspective on the external environment, as well as new tools to lead one's internal organizational structure and way of doing business. This unique certificate addresses both these sets of skills. Begin with information not available anywhere else about how the marketplace and business is changing. Find out what you as an executive need to know about the external environment and how the workplace is changing rapidly internally. Take away a new perspective about how to position your organization for success, and what new leadership skills executives need in the 21st century. Then review cases of real leaders in business, education, and government who experienced initial success but ultimately failed because of their own actions. Find out the leading fatal leadership errors, and acquire practical recommendations to help you minimize these errors and help you perform your leadership role to an optimal level of efficiency. Finally, you will get information about leadership styles, traits, and values. Find out how leaders behave and speak differently from others in the organization in order to be effective and supportive. Discover why empowering leaders are more successful than others. After successfully completing the Executive Leadership Certificate, you will have new information about leadership today, a new perspective on the external environment and workplace, and an understanding of the leadership skills needed to position your organization, and your career as a leader, for success. Three one‐month courses.

Section FAA‐PD

4900350
$695
9/5/17 - 12/1/17
Online 24/7
William Draves
N/A

Register Online for this Class

Especially for Gen Y (born 1980‐1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class. Agenda Unit 1 Introduction to Leadership Principles ‐What does it mean to be a good leader? ‐The multiple approaches to leadership ‐Models of leadership ‐The critical need for Gen Y leadership Unit 2 Recognizing your leadership style ‐Leadership Traits Self Assessment ‐Leadership Style Self Assessment ‐Leadership Skills Self Assessment ‐Task and Relationship Assessment Unit 3 Leadership Special Concerns ‐Handling Conflict in the Workplace ‐Managing Out‐group Employees ‐Ethical Considerations Unit 4 Cases in Leadership ‐Case Study 1 ‐Case Study 2

Section FAA‐PD

4900376
$145
9/5/17 - 9/29/17
Online 24/7
Constance Yates
N/A

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This course covers the fundamental concepts of green building and is intended for design, construction and real estate professionals, building owners, or anyone who wants to develop their knowledge in this area. The course will prepare students to earn the LEED Green Associate credential from the Green Building Certification Institute and fulfill the eligibility requirement to sit for the exam. Students examine case studies of LEED certified building projects, concepts of integrated design, third‐party verification and the LEED administration process. In each of the first seven units we cover all specification sections listed by the Green Building Certification Institute as exam content areas. The final unit focuses on exam preparation. To be successful in this course and on the exam I recommend you view all the presentations, thoroughly read and understand all the readings, successfully pass each of the unit''s quizzes and engage in the discussion forums with me and your fellow students. You will examine case studies of LEED certified building projects, concepts of integrated design, third‐party verification and the LEED administration process. Kelly Gearhart, your instructor, holds the designations LEED AP BD+C, LEED AP O+M, and will answer your questions in the online discussion. Agenda Unit 1 Introduction and Project Site Factors Introduction to LEED Community Connectivity Zoning Requirements Development Unit 2 Water Management Types and Quality of Water Water Management Unit 3 Project Systems and Energy Impacts Environmental Concerns Green Power Unit 4 Acquisition, Installation and Management of Project Materials Recycled Materials Locally Harvested and Manufactured Materials Construction Waste Management Unit 5 Improvements to the Indoor Environment Ventilation Pollutants Indoor Air Quality During Construction Indoor Air Quality Before Occupancy Unit 6 Stakeholder Involvement in Innovation and Project Surroundings and Public Outreach Integrated Project Team Criteria Durability Planning and Management Innovative and Regional Design Codes Unit 7 LEED Certification Process Project Requirements and Resources Costs Project Resources Standards Unit 8 Green Associate Exam Preparation Credentials USGBC and GBCI Exam Application and Eligibility Requirements What to Expect on Exam Day

Section

4900379
$695
9/5/17 - 10/27/17
Online 24/7
Kelly Gearhart
N/A

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Must‐have skills to succeed in the workplace include the ability to create, edit and manage presentations in Microsoft (MS) PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up‐to‐date and will change as the features of MS Office change over time. Master the most common uses so that you can work faster and more efficiently and can take your computer skills from plain and drab to exciting and engaging. You will leave class with a set of skills that are a workplace requirement in today's fast paced ever‐changing environment and will enable your future career success. Agenda Unit 1 Introduction to Microsoft Word Explore the different parts of the Word document and document navigation Learn how to format paragraphs, line spacing and fonts Add and modify bullets, lists, tables, headers, footers, page numbers and page breaks Insert graphical elements including drawing objects, pictures, and charts Utilize proofing features like spell check and grammar check Unit 2 Introduction to Microsoft Excel Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup and how to populate, format and merge cells Create and manage formulas, tables, charts, and multiple worksheet "workbooks" Printing and PDF file creation including setting print areas Unit 3 Introduction to Microsoft PowerPoint Explore the different parts of the PowerPoint presentation Understand slides and their makeup Create, Insert and format slides Insert and modify text, tables, charts, graphics, videos and images Unit 4 Microsoft Outlook Understand Outlook navigation and how the various aspects work together View, create and respond to email messages; format emails and set signature(s) Email etiquette: CC, BCC, threads, quoting and textual interpretation Navigate and search email folders Set email forwarding and filtering rules

Section

4900384
$195
9/5/17 - 9/29/17
Online 24/7
Betsy Flanagan
N/A

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A must‐have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class, as it is always up‐to‐date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook, from creation to presentation. Learn how an Excel worksheet is constructed, populated with content, and edited for delivery. Master the options that can take your Excel worksheet from plain, drab numbers to exciting and engaging multimedia. You will leave class with a set of skills that are in high demand and will be a deciding factor in your future success. Agenda Unit 1 Excel From The Ground Up Why businesses use Excel for spreadsheet management Technical requirements to use Excel (and all Office modules) Launch Excel and create your first Excel worksheet Discover how to protect and save your document Set your document's Properties and Attributes including Subject, Title and Author Unit 2 Excel Document Creation Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup Learn how to populate, format and merge cells Create multiple worksheet "workbooks" Learn how to insert comments and check spelling Unit 3 Advanced Features and Functionality Create and manage formulas and functions Filter and sort tables and data Create "live" connections between multiple worksheets Create effective and informative table and charts Unit 4 Excel Management and Sharing Create meaningful file names and understand filing systems to manage Excel documents Organize your documents on your hard drive and learn how to copy and move documents Manage track changes when co‐authoring documents Printing and PDF file creation including setting print areas Learn how to export Excel tables and charts to PowerPoint presentations and Word documents

Section

4900385
$195
9/5/17 - 9/29/17
Online 24/7
Betsy Flanagan
N/A

Register Online for this Class

Bridget Brady is a speaker, trainer, author and entrepreneur. She has trained thousands of people to improve their voice, presentations, sales and over‐all business success. Bridget also facilitates corporate training, and helps high level executives speak and present more effectively. Bridget has been a popular guest speaker on various internet/radio shows and live events, and most recently shared the stage with legendary speaker, Les Brown. Agenda Unit 1 Getting Started Right ‐Specific strategies to calm your nerves and overcome the fear of speaking. ‐Master the critical, first five minutes of every presentation. ‐How to create thought provoking questions to enroll your audience. ‐The power of speaking in benefits. Learning the WIIFM ("what's in it for me") for your audience. ‐How to tailor each presentation for different audiences. Unit 2 Correct Vocal Production and Vocal Health ‐Vocal production: correct breathing, grounding, and voice basics. ‐Vocal exercises for diction, resonance, and vocal placement. ‐Vocal health, to speak correctly, and never lose your voice. ‐Grounding and centering before every presentation. Unit 3 Advanced Presentation Techniques ‐Effective story‐telling. ‐Keeping your audience active and engaged throughout your entire presentation. ‐The importance of "state changes", especially during longer presentations or trainings. ‐How to use accelerated learning techniques. Unit 4 Putting it All Together ‐How to create a specific structure for every presentation. ‐How to apply all these techniques across different mediums. ‐How to successfully conclude your presentation and lead your audience to the next step. Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900396
$195
9/5/17 - 9/29/17
Online 24/7
Bridget Brady
N/A

Register Online for this Class

Today, every school in America has students who have been diagnosed with ASD Autism Spectrum Disorder)–a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate Asperger's Syndrome. In this course, you take away strategies for working effectively with Asperger's students. You will find out how to work effectively with parents to create the most positive learning environments for children and teens with this disorder. The course is geared for K‐12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue. Agenda Unit 1. What is Asperger's Syndrome ‐How is AS diagnosed ‐What kinds of behaviors are common among AS Students ‐What experiences are typical for AS students in school Unit 2. Effective communication and learning environment ‐What constitutes a comfortable environment ‐How to tell if your AS child is feeling lost ‐Bullying and inclusion Unit 3. Effective Interventions ‐Enforcing the IEP and 504 Plans ‐Teens and AS Unit 4. Working with Teachers ‐Stating your Parental Concerns ‐Understanding teachers' experiences and perspective ‐Creating Parent/Teacher Teamwork Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section FAA

4900404
$145
10/2/17 - 10/27/17
Online 24/7
Julie Coates
N/A

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For entrepreneurs, managers or anyone in the workplace, understanding workplace ethics and etiquette is critical to individual and organizational success. Discover new information about the related but different concepts of business ethics and etiquette. Learn the how‐to's of making ethical business decisions. Then find out the five secrets of how to interact properly in business and social settings to improve your communication and networking skills. Agenda Unit 1 Ethical Business Decision‐making ‐Importance of ethical business practices ‐Corporate social responsibility ‐Individual social responsibility and ethics ‐Techniques for making ethical business decisions Unit 2 Business Communication Etiquette ‐Verbal Communications ‐Written Communications ‐Electronic Communications ‐The ethics of Social Media Unit 3 Etiquette in the Office and Social Settings ‐Appropriate dress ‐Proper workplace etiquette ‐Business etiquette in social settings Unit 4 International Business Etiquette ‐Preparing for an international business meeting. ‐Understanding cultural differences. ‐Tips for specific countries/cultures. Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section FAA‐PD

4900421
$145
9/5/17 - 9/29/17
Online 24/7
Cathy Proffitt Boys
N/A

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New research and information is coming out frequently now about how your learners ‐ ‐ and you ‐ ‐ learn. Here's what we know. In the last century, you taught everyone equally by teaching them the same. But we know we each learn differently. So in this century, you teach everyone equally by teaching them differently. In this Certificate in Learning Styles, you get the most advanced information about the three most important and most prevalent characteristics you experience with your participants: generation, gender, and the autism spectrum.

Section

4900439
$395
9/5/17 - 12/1/17
Online 24/7
William Draves
N/A

Register Online for this Class

A must‐have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Begin with learning how an Excel worksheet is constructed, populated with content, and edited for delivery. Discover how various menu items, commands, settings and processes affects the look of your Excel worksheets and workbooks. Then, increase your efficiency by learning how to organize, display and calculate your data into useful information. Identify different types of data and how data can be best visually represented or formatted, by using different data tool techniques. Finally, you'll learn a variety of Excel's most powerful features to analyze data quickly and easily. This Certificate will help you discover how to attractively visualize your data into meaningful information with confidence.

Section

4900440
$495
9/5/17 - 12/1/17
Online 24/7
John Rutledge
N/A

Register Online for this Class

Presentations. Whenever people here that word they have an emotional response. Some people get excited and others (most) get nervous. In this Certificate series, you will learn how to effectively deliver a presentation to one person across the table, in front of a small group in a boardroom, from on‐stage for a large audience, and host tele‐seminars or webinars online. Come away with ideas on how to maintain eye contact, what to do when your equipment fails, and the Top 10 things you must do before you present. Finally, learn how your audience processes your information. You'll find simple, key ideas that will maximize your presentation for all learning styles.

Section FAA‐PD

4900450
$495
9/5/17 - 12/1/17
Online 24/7
Fred Bayley
N/A

Register Online for this Class

Online users say a website's design is the number one criteria for deciding whether a company is credible or not, according to recent research. Understanding what it takes to produce effective web design is essential in today's market of highly saturated digital competition. Discover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. Throughout the course you will get the info you need to plan and design effective web pages. Come away knowing how to implement web pages by writing HTML and CSS code. And discover ways to enhance web pages with the use of page layout techniques, text formatting, graphics, and images. Agenda Unit 1 The Principles of Web Design Plan the Structure of a Website / File Management Target your audience Designing Effective Web Layout and Navigation Unit 2 Structure vs Presentation Introduction to HTML5 Basic Markup Introduction to CSS3 ‐ Linking and Embedding Stylesheets Unit 3 Web Graphics and Content Understanding web graphics Acquiring images / Copyright law and graphics on the web Optimizing images Adding images to your web page Unit 4 Publishing Your Site Domain Name Registration / Hosting Services Finding the appropriate Hosting space

Section

4900456
$245
9/5/17 - 9/29/17
Online 24/7
Tonya Wright
N/A

Register Online for this Class

Online Professional Certificates

UNM Continuing Education offers professional certificates, taken entirely online, in a variety of topics:

Career Step Healthcare Classes Online

Career Step is a Leader in online allied health education and job training, offering preparation for national certification & employment. Founded in 1992, Career Step has trained over 60,000 students. Graduate Services include:

  • Personalized consultations and career guidance
  • Monthly follow-up communication
  • Resume review, interview coaching, reference letters
  • 1 year help hotline after graduation
  • Assistance to identify potential employment opportunities
  • 96% employment rate for high honors medical transcriptionist graduates
  • 80% employment rate for high honors coding graduates with certification
  • Accessible database with details of over 150 transcription companies

You’ll receive career focused education and job training that includes real world practicum and software used in the workplace from instructors with industry experience and certifications. Career Step courses are self-paced and vary in cost from $1300-2375 depending upon the program. Work directly with the partner if a class extension is needed.

Learn more about our Health Care Online Classes


For Advisement, contact your Program Supervisor

UNMCE Contact Information


Tuition Assistance

Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page.


UNM Tuition Remission

UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Professional Development classes.

Learn more about UNM Tuition Remission