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Infrastructure Library (ITIL)®

Infrastructure Library (ITIL®) provides IT professionals with the ability to identify, plan, deliver and support IT services to business and organizations. ITIL®'s practical framework makes it the most widely adopted IT Service Management approach in the world.

UNM Continuing Education offers the ITIL® V4 Foundation Certificate in IT Service Management which certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The course includes the certification exam, held on the last day of class.

Course Details

ITIL v4 - Live Online
October 13-15, 2020, 8am-5pm
Fee: $1,725 (Exam and materials included)

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UNM Staff & Faculty: Download the Tuition Remission Form.

Course Overview

The purpose of ITIL 4 is to provide people and organizations with comprehensive guidance for IT service management (ITSM), including the management of IT-enabled service in the digital economy. ITIL 4 has been designed to help people and organizations establish and continually improve an effective, efficient, flexible, coordinated and integrated system for governance and management of services in the organization.  
The ITIL 4 Foundation course introduces the learner to management of modern IT-enabled services, imparts a knowledge of common language and key concepts, and shows how to improve the learner’s work and that of their organization with ITIL 4 guidance.  

You Will Learn

  • Key concepts of service management (19 concepts) 
  • The four dimensions of service management  
  • The ITIL Service Value System (5 components, purpose) 
  • The ITIL guiding principles (7 principles) 
  • The ITIL Service Value Chain activities (6 activities) 
  • ITIL management practices (18: purpose, key terms; 7: details, fit within SVC)  

How You Will Benefit

This course will:
  • Help you understand the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working 
  • Support your study for the optional ITIL Foundation certification exam, and 
  • Act as a reference in your work, further study and professional development  
  • Who Should Attend
  • This course is for you if you are an IT professional or business learner new to service management, or a seasoned professional familiar with prior ITIL versions and other industry best practice.

Exam Information

Upon completion of the course, candidates sit for the ITIL Foundation examination leading to the ITIL Foundation Certificate in IT Service Management. Sixty (60) minutes (75 minutes and use of a dictionary for those taking the examination in a language other than their first language) is allowed for the closed-book, supervised examination which may be online or paper-based. The examination is a multiple-choice format consisting of forty (40) questions. A score of 26 out of 40 (65%) or better is required to pass the examination.

Tuition Assistance

Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page. UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Professional Development classes. Learn more about UNM Tuition Remission.