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Leadership, Management & Supervision

Leadership & Supervisory Skills

Implement change and work with personnel to propel your organization towards the future! Learn the skills necessary for effective supervision. Understand the laws and principles governing employment today, while developing the people skills needed to direct and motivate your work group. Our instructors offer you the benefits of experience gained from careers in business and non-profit and government agencies, and their achievements in professional certifications. 

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Leadership & Supervision Certificate Programs

Our Leadership & Supervisory Certificate programs have been developed in partnership with Ed2Go. Ed2Go classes are online and instructor led. You can take courses at the times that are most convenient for you. A new section of each course starts monthly. You can ask questions and give or receive advice during the course.

 

Supervisory Skills Certificate

Learn the skills and tools necessary for effective supervision. Whether you are already a supervisor or working toward a supervisory position, this program will help you understand the principles of effectively supervising your team and their work.

Download Supervisory Skills Certificates Flyer

Supervisory Skills Certificate

Required Classes (6)
Class NameOfferedCost
Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans.Note:

Course Number: 4100001
Cost: $119.00



Instructor: Judy Snyder
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Building Teams That Work

Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team. Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans.Note:

Course Number: 4100003
Cost: $119.00



Instructor: Vivian Harte
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Individual Excellence

Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.Note:

Course Number: 4100014
Cost: $119.00



Instructor: Becky and Tony Swaim
Location:

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Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Keys to Effective Communication

If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this course. With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist. You'll learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships. PMBOK Guide, PMI, PMP, CAPM, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans.Note:

Course Number: 4100016
Cost: $119.00



Instructor: Dawn Lianna
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Fundamentals of Supervision and Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance. Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans.Note:

Course Number: 4200010
Cost: $119.00



Instructor: Patricia Adesso
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Understanding the Human Resources Function

No matter what role we play in an organization, we are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans. me="OLE_LINK2me="OLE_LINK1 This program has been approved for 24 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Note:

Course Number: 4200032
Cost: $119.00



Instructor: Ann Nevers
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00

 

Elective Classes (Choose 2)
Class NameOfferedCost
Get Assertive!

Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal. Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you'll get many tips on how to handle these. And because your body can reflect an inner uncertainty, you'll learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making. You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You'll learn how to stand firm in the face of this resistance. Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!Note:

Course Number: 4100008
Cost: $119.00



Instructor: Vivian Harte
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Interpersonal Communication

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate. It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence. This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. This course explains and explores concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences. Examples, graphics, and theoretical models help clarify communication topics and simplify the process for effective communication in family, personal, and professional situations. Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.Note:

Course Number: 4100015
Cost: $119.00



Instructor: Laurel Bragstad
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Skills for Making Great Decisions

Learn how to make excellent everyday decisions from an experienced counselor and life coach. In this six-week online course, you'll learn about some wonderful abilities we're born with for figuring things out and making good decisions. You'll also see why our instincts and intuition sometimes deceive us and how self-knowledge can help us guard against becoming overly confident. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life. You'll learn how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.Note:

Course Number: 4100023
Cost: $119.00



Instructor: Donna Brown
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Effective Business Writing

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential! It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.Note:

Course Number: 4140005
Cost: $119.00



Instructor: Ann Linquist
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
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Fall 2014
$119.00
Supply Chain Management Fundamentals

Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction. This course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC). The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, Note:

Course Number: 42000000
Cost: $119.00



Instructor: Tony Swaim
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Distribution and Logistics Management

Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods. The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).Note:

Course Number: 4200007
Cost: $119.00



Instructor: Tony Swaim
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Managing Customer Service

As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks.Note:

Course Number: 4200016
Cost: $119.00



Instructor: Tony Swaim
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Project Management Fundamentals

There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners. If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management. In this six-week course, an experienced Project Management Professional will help you master the essentials of project management. You'll become an indispensable member of your project team by discovering and mastering the critical concepts you need to plan, implement, control and close any type of project. You'll learn about project politics and ethics, project measurements, and project closure. You'll be able to develop all sections of a project plan, you'll become comfortable with the project management body of knowledge, and you'll develop a variety of powerful techniques to generate project ideas. If you're new to project management, this course will provide you with the essential information you'll need to prepare for and complete your first project. If you're an experienced project manager, this course will make you more valuable to your employer by increasing your skills and competencies. This course and its followup (Project Management Applications) also include essential information that will help you prepare for the Project Management Professional (PMP) and the Certified Associate in Project Management (CAPM) exams offered by the Project Management Institute (PMI). Certification Magazine recently identified PMP Certification as "the highest-paying certification" of the year. PMBOK Guide, PMI, PMP, CAPM, and the PMI R.E.P. logo are either marks or registered marks of Note:

Course Number: 4210001
Cost: $119.00



Instructor: Tony Swaim
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Writing Effective Grant Proposals

Preparing successful grant proposals to receive funding from corporations or foundations requires careful research, meticulous preparation, and graceful writing. Grant administrators tell us that many grant requestors have no real understanding of the proposal writing process and as a result, their worthy causes lose out. If you learn how to avoid the errors that lead to the rejection of your proposal, you will be better prepared to help the causes you most admire. This course will walk you through all of the essential steps--including an important discussion of what you must do when the grant arrives! In this course, you'll learn how to become fully familiar with the institution or project for which you are requesting support. You'll get valuable guidance in preparing a background statement and a brief financial statement to support your request. You'll also research some charitable foundation and corporate giving sources. Then, you'll learn how to put everything together so you can assemble, write, and submit complete grant proposals to foundations, corporations, and wealthy individuals for any number of your pet projects.Note:

Course Number: 4230008
Cost: $119.00



Instructor: Jillian Poole
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00

 

Register for this Certificate


Advanced Supervisory Skills Certificate

Take your supervisory skills to a higher level. Gain a deeper meaning of supervision and understand effective leadership.

Advanced Supervisory Skills Certificate

Required Classes (6)
Class NameOfferedCost
Leadership

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life. PMBOK Guide, PMI, PMP, CAPM, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank to learn more about PMI's credentials and how they may fit into your continuing education plans. Course Revised June 2013Note:

Course Number: 4100017
Cost: $119.00



Instructor: Lynne Morton
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Creating a Successful Business Plan

Turn your business ideas into a solid plan for financing and long-term success. Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused. With the support of your instructor and a network of like-minded students, you'll work through all of the major components of writing a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first--and most difficult--step on the path to small business success.Note:

Course Number: 4200006
Cost: $119.00



Instructor: Carol Parenzan Smalley
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Employment Law Fundamentals

Learn the basics of employment law so you can legally hire, evaluate and manage employees as a manager, supervisor, small business owner, human resource specialist, or corporate executive. Learn the difference between an employee and independent contractor; the basic types of employee benefits; effective hiring, evaluation, and termination procedures; methods to resolve employment disputes in and out of court; discrimination and union laws; and workplace safety rules. You'll gain an inside view of the law with court examples, real situations, and prevention strategies that prepare you to effectively resolve workplace issues. You'll learn effective communication techniques, negotiation strategies, and what to expect if you do go to court. This course is a must for anyone who is (or aspires to be) a supervisor, manager, or human resources professional.Note:

Course Number: 4200009
Cost: $119.00



Instructor: Ann Nevers
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Fundamentals of Supervision and Management II

What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit http://www.pmi.org/" target="_blank tNote:

Course Number: 4200011
Cost: $119.00



Instructor: Patricia Adesso
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Mastering Public Speaking

You can become an effective public speaker! In this fun and hands-on course, you'll find out how to talk confidently and persuasively to both large audiences and small groups. You'll learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers - fear. As you build your skills step-by-step, you'll find out how to present a short or long speech, how to handle questions and manage conflict in meetings, and even how to shine in a job interview. You'll get tips for training your voice and learn how to use both verbal and nonverbal communication effectively. By the time you finish this course, you'll have an entire set of skills you can use on the job, in social settings, and in any other situation where you need to communicate with ease and authority. Along the way, you'll explore many real-world examples and have lots of opportunities to practice your new skills.Note:

Course Number: 4900076
Cost: $119.00



Instructor: Curt Simmons
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Business Finance for Non-Finance Personnel

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? Then you need to take this course. Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions. Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation. This is a business finance course for non-financial employees and managers. In six weeks, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions!Note:

Course Number: 4900101
Cost: $119.00



Instructor: Matt Crabtree
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00

 

Elective Classes (Choose 2)
Class NameOfferedCost
Get Assertive!

Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal. Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you'll get many tips on how to handle these. And because your body can reflect an inner uncertainty, you'll learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making. You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You'll learn how to stand firm in the face of this resistance. Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!Note:

Course Number: 4100008
Cost: $119.00



Instructor: Vivian Harte
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Interpersonal Communication

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate. It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence. This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. This course explains and explores concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences. Examples, graphics, and theoretical models help clarify communication topics and simplify the process for effective communication in family, personal, and professional situations. Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.Note:

Course Number: 4100015
Cost: $119.00



Instructor: Laurel Bragstad
Location:

Register Online

Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

Fall 2014
$119.00
Skills for Making Great Decisions

Learn how to make excellent everyday decisions from an experienced counselor and life coach. In this six-week online course, you'll learn about some wonderful abilities we're born with for figuring things out and making good decisions. You'll also see why our instincts and intuition sometimes deceive us and how self-knowledge can help us guard against becoming overly confident. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life. You'll learn how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.Note:

Course Number: 4100023
Cost: $119.00



Instructor: Donna Brown
Location:

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Fall 2014
$119.00
Effective Business Writing

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential! It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.Note:

Course Number: 4140005
Cost: $119.00



Instructor: Ann Linquist
Location:

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Fall 2014
$119.00
Supply Chain Management Fundamentals

Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction. This course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC). The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations. ed2go is a global Registered Education Provider for the Project Management Institute (PMI). Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a project management professional (PMP) to ensure that they meet PMI's expectations for professional development in project management. This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, Note:

Course Number: 42000000
Cost: $119.00



Instructor: Tony Swaim
Location:

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Fall 2014
$119.00
Distribution and Logistics Management

Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods. The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).Note:

Course Number: 4200007
Cost: $119.00



Instructor: Tony Swaim
Location:

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Fall 2014
$119.00
Managing Customer Service

As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks.Note:

Course Number: 4200016
Cost: $119.00



Instructor: Tony Swaim
Location:

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Fall 2014
$119.00
Project Management Fundamentals

There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners. If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management. In this six-week course, an experienced Project Management Professional will help you master the essentials of project management. You'll become an indispensable member of your project team by discovering and mastering the critical concepts you need to plan, implement, control and close any type of project. You'll learn about project politics and ethics, project measurements, and project closure. You'll be able to develop all sections of a project plan, you'll become comfortable with the project management body of knowledge, and you'll develop a variety of powerful techniques to generate project ideas. If you're new to project management, this course will provide you with the essential information you'll need to prepare for and complete your first project. If you're an experienced project manager, this course will make you more valuable to your employer by increasing your skills and competencies. This course and its followup (Project Management Applications) also include essential information that will help you prepare for the Project Management Professional (PMP) and the Certified Associate in Project Management (CAPM) exams offered by the Project Management Institute (PMI). Certification Magazine recently identified PMP Certification as "the highest-paying certification" of the year. PMBOK Guide, PMI, PMP, CAPM, and the PMI R.E.P. logo are either marks or registered marks of Note:

Course Number: 4210001
Cost: $119.00



Instructor: Tony Swaim
Location:

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Fall 2014
$119.00
Writing Effective Grant Proposals

Preparing successful grant proposals to receive funding from corporations or foundations requires careful research, meticulous preparation, and graceful writing. Grant administrators tell us that many grant requestors have no real understanding of the proposal writing process and as a result, their worthy causes lose out. If you learn how to avoid the errors that lead to the rejection of your proposal, you will be better prepared to help the causes you most admire. This course will walk you through all of the essential steps--including an important discussion of what you must do when the grant arrives! In this course, you'll learn how to become fully familiar with the institution or project for which you are requesting support. You'll get valuable guidance in preparing a background statement and a brief financial statement to support your request. You'll also research some charitable foundation and corporate giving sources. Then, you'll learn how to put everything together so you can assemble, write, and submit complete grant proposals to foundations, corporations, and wealthy individuals for any number of your pet projects.Note:

Course Number: 4230008
Cost: $119.00



Instructor: Jillian Poole
Location:

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Fall 2014
$119.00

 

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Tuition Assistance

Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page.

 

UNM Tuition Remission

UNM Staff, Faculty & Retirees: You may use your Professional Development Tuition Remission for Leadership & Supervisory Skills classes.

To register with UNM Tuition Remission, send a completed UNM Tuition Remission Form and UNMCE Registration Form to ceregistration@unm.edu. Questions about this benefit? Visit our UNM Tuition Remission page or call the UNM Benefits Office at 505-277-MyHR.