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Infrastructure Library (ITIL)®

Infrastructure Library (ITIL®) provides IT professionals with the ability to identify, plan, deliver and support IT services to business and organizations. ITIL®'s practical framework makes it the most widely adopted IT Service Management approach in the world.

UNM Continuing Education offers the ITIL® V3 Foundation Certificate in IT Service Management which certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The course includes the certification exam, held on the last day of class.

ITIL® is a registered trademark of AXELOS® Limited AXELOS® is a registered trademark of AXELOS Limited All ITIL® classroom courses are offered by Propoint Solutions Inc.


This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL® Expert Certification and the ISO/IEC 20000 Consultant Certification. Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization are recommended to obtain their ITIL® certification.

This course will benefit IT professionals that are working within an organization that has adopted ITIL®, who need to be informed so they can contribute to an ongoing service improvement program. This course is delivered over 3 consecutive days and the exam will be administered in the classroom on day 3. This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

IT Service Management - Upcoming Classes

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Learn more about ITIL® at http://www.itil-officialsite.com

Download ITIL® Certificates Flyer


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