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Infrastructure Library (ITIL)®

Infrastructure Library (ITIL®) provides IT professionals with the ability to identify, plan, deliver and support IT services to business and organizations. ITIL®'s practical framework makes it the most widely adopted IT Service Management approach in the world.

UNM Continuing Education offers the ITIL® V3 Foundation Certificate in IT Service Management which certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The course includes the certification exam, held on the last day of class.

ITIL® is a registered trademark of AXELOS® Limited AXELOS® is a registered trademark of AXELOS Limited All ITIL® classroom courses are offered by Propoint Solutions Inc.


This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL® Expert Certification and the ISO/IEC 20000 Consultant Certification. Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization are recommended to obtain their ITIL® certification.

This course will benefit IT professionals that are working within an organization that has adopted ITIL®, who need to be informed so they can contribute to an ongoing service improvement program. This course is delivered over 3 consecutive days and the exam will be administered in the classroom on day 3. This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

Learn more about ITIL® at http://www.itil-officialsite.com

Download ITIL® Certificates Flyer

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. Candidates can expect to gain knowledge and understanding in service management, service life cycle, generic concepts, technology and architecture in addition to other course components.

Required Course (1)
Class Name

The purpose of the ITIL® V3 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. Candidates can expect to gain knowledge and understanding in service management, service lifecycle, generic concepts, technology and architecture in addition to other course components. The course will conclude with a certification examination held on day three of the class. ITIL® is a registered trade mark of AXELOS® Limited AXELOS® is a registered trade mark of AXELOS Limited

Note: UNM Tuition Remission eligible under Professional Development. This class requires an enrollment of 20 for the $1200 registration fee to go into effect. We are confident the class will make. o ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. o "The ITIL course on this page is offered by Propoint Solutions, Inc. of AXELOS Limited."

67955 | $1200

ITIL® Foundation - WIA-PD

2/20/18 - 2/22/18
Tue, Wed, Thu 8:00 AM - 5:00 PM (3 Session Total)
. Propoint Solutions
CE South Building

Register Online for this Class
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register
Required Course (1)
Class Name
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register
Required Course (1)
Class Name

The purpose of the Service Operation certification course is to impart, test, and validate the candidates knowledge on how to establish the processes required to run, improve and maintain stability in a day-to-day IT operations environment. The course focuses on improving business value with knowledge, establishing enterprise monitoring practices, and efficiently delivering and supporting key services. This course will conclude with a 90-minute exam on the last day of the course. This certification is worth 3 credits of the 22 required to achieve ITIL Expert Certification. The ITIL 2011 (or v3) Foundation Certification in IT Service Management (or ITIL V2 Foundation plus Foundation Bridge) is a prerequisite to taking this class. Proof of certification must be provided a minimum of 2 weeks prior to the start of the class. We recommend 21 hours of personal study in preparation for the exam. This includes 8-10 hours to review the pre-course reading materials that will be provided to you upon registration and 1 to 2 hours of homework which is assigned each evening of class. Pre-course reading materials include the relevant ITIL Key Element Guide book and other class specific reading which is provided to registered students prior to the first day of class.

Note: UNM Tuition Remission eligible under Professional Development. Registration closes 14 days before class starts. This class has a 30-day advance notice cancellation policy. o ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. o "The ITIL course on this page is offered by Propoint Solutions, Inc. of AXELOS Limited."

67965 | $2249

ITIL® Service Operation - WIA-PD

3/6/18 - 3/8/18
Tue, Wed, Thu 8:00 AM - 5:00 PM (3 Session Total)
. Propoint Solutions
CE South Building

Register Online for this Class
Register by Phone at (505) 277-0077 | M-F 8am-5pm Except UNM Holidays
More Ways to Register

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