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Infrastructure Library (ITIL)®

Infrastructure Library (ITIL®) provides IT professionals with the ability to identify, plan, deliver and support IT services to business and organizations. ITIL®'s practical framework makes it the most widely adopted IT Service Management approach in the world.

UNM Continuing Education offers the ITIL® V3 Foundation Certificate in IT Service Management which certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The course includes the certification exam, held on the last day of class.

ITIL® is a registered trademark of AXELOS® Limited AXELOS® is a registered trademark of AXELOS Limited All ITIL® classroom courses are offered by Propoint Solutions Inc.

This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL® Expert Certification and the ISO/IEC 20000 Consultant Certification. Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization are recommended to obtain their ITIL® certification.

This course will benefit IT professionals that are working within an organization that has adopted ITIL®, who need to be informed so they can contribute to an ongoing service improvement program. This course is delivered over 3 consecutive days and the exam will be administered in the classroom on day 3. This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

IT Service Management - Upcoming Classes

Class Name

The purpose of the ITIL® V3 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. Candidates can expect to gain knowledge and understanding in service management, service lifecycle, generic concepts, technology and architecture in addition to other course components. The course will conclude with a certification examination held on day three of the class. ITIL® is a registered trade mark of AXELOS® Limited AXELOS® is a registered trade mark of AXELOS Limited

Note: UNM Tuition Remission eligible under Professional Development. This class requires an enrollment of 9 for the $1010 registration fee to go into effect. We are confident the class will make. o ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. o "The ITIL course on this page is offered by Propoint Solutions, Inc. of AXELOS Limited."

Section WIA‐PD

04/24/2018 - 04/26/2018
Tue, Wed, Thu 8:00 AM ‐ 5:00 PM
. Propoint Solutions
CE South Building

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