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Online Classes at UNM Continuing Education

Online classes at UNM Continuing Education are an easy, affordable way for you to get the training you need to take your career to the next level. We partner with national leaders in online education to offer a comprehensive library of practical, career enhancing classes available at your convenience. Our online classes are non-credit, and in many cases can lead to a professional certificate in a number of practical areas.

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Ed2Go Online Learning

Ed2Go Online Instructor Led Classes

Ed2Go logoThis is a great place to start for your first-time online experience! For as little as $125, Ed2Go offers a wide range of highly interactive courses that you can take online. You can take courses at the times that are most convenient for you.

Every Ed2Go class is instructor led. You can ask questions and give or receive advice during the course. A new section of each course starts monthly; new lessons are released on Wednesdays and Fridays until the completion of the course. There is a quiz after each lesson and a final at the end. All courses run for six to eight weeks and are composed of 12 lessons representing 24-30 hours of instruction.

See our Ed2Go Online Classes


Ed2Go Online Career Training Classes

Ed2Go Online Career Training Programs are designed to prepare you for jobs in today’s most popular careers.

Ed2Go Career programs are designed by a team of professionals from each respective field who provide the most effective web-based learning experience available today. Instructor-mentors are actively involved in your online learning experience. They respond to any questions or concerns as well as encourage and motivate you to succeed. These courses are online open enrollment which means all of your lessons are always available to you; your class begins when you log in. Each course includes a set of lessons and evaluations; some courses include books. Books and materials are mailed to you. Grades are a combination of the instructor-mentor’s evaluation of students’ work and computer graded tests. You will have access to each course for up to six months. Work directly with Ed2Go if a class extension is needed.

See our Ed2Go Online Careers Classes


How to Register

You may register for online courses online with Ed2Go. You will be asked to create a profile with Ed2Go. You may also register by calling our registration office at (505) 277-0077 (Option 1). UNM employees may fax their completed forms for Tuition Remission and Registration to (505) 277-1990.

Some courses allow you to print your certificate immediately upon successful completion of your class at a pass rate of 70% or higher.

UGotClass Online Classes

UGotClass LogoUGotClass provides online classes and certificate programs developed, and taught, by leaders in online education. Each UGotClass instructor is an expert in their respective industry.

Class NameStartsCost

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Agenda Unit 1 Introduction to Finance - The Vocabulary of Finance - The Four Basic Elements of Finance - The Basic Financial Statements Unit 2 Introduction to Accounting -Basic Terminology -The Purpose of Accounting -The Accounting Cycle -Preparing Financial Statements Unit 3 Managing Liabilities -Overview of Liabilities -The Liabilities of a Business - Short-Term Liabilities -Long-Term Liabilities Unit 4 Financial Planning - Overview of Financial Planning -The Importance of Financial Planning -The Business Planning Process

Section

4900310
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Sharon DeFonteny
N/A

Register Online for this Class

Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization. Agenda Unit 1 Overview of LEAN Principles and Applications An overview of lean history and philosophy Understanding the universal application of lean to Human Resource functions regardless of industry Toyota Practical Problem Solving and A3 Tools A3 problem solving reporting processes Unit 2 LEAN Tools for Lean Human Resources Visual management, 5S, standardized work Other lean tools for HR functions Introduction to value stream mapping (VSM) processes A value stream mapping exercise to apply what you have learned Unit 3 Creating an Effective Business Case for LEAN Initiatives within Your Organization Creating the A3 report or storyboard Using the A3 report as a way to present a logical business case for proposed changes, decisions, and improvements within your organization Developing an A3 report to share with other class members Receiving feedback from peers and instructor Unit 4 Lean Leadership for Human Resources Lean leadership and culture change strategies Successfully implementing lean tools and concepts in your organization Planning to prepare for taking the next step

Section

4900312
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Sally Schmall
N/A

Register Online for this Class

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring " Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer mentoring Unit 3 The Effective Mentor or Coach (Leadership Tools and Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals and Objectives Making Your Workplace A Learning and Growth Organization Buy-in and Rewards Promotion of Your C/M Pr Investment and Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you "Done"? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics

Section

4900314
$295
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Sheri Restauri Carson
N/A

Register Online for this Class

Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization. Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business. Or, for anyone who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc. This course will give you the specific knowledge you need to succeed in your research quest.

Section

4900315
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Mary Dereshiwsky
N/A

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Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process - Audience, Purpose, and Medium -Outlining for Successful Writing -Organization Models (Choosing a Model that Works) - Principles of Business Communication Unit 2 Written Communication in the Workplace -Writing Reports (formal and informal) -Drafting and Revision -Writing the First Draft -Constructing Openings and Closings that Work Unit 3 Writing a Proposal -Writing for Your Readers -Writing Effective Content - Safeguarding Users -Ethical Considerations Unit 4 Collaborative Writing and Research -Research and Team Writing -Collaborating Across Departments

Section

4900316
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Dionne Felix
N/A

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Cash is arguably the most important factor in business success. Dun and Bradstreet (D&B) reports 90% of all small business failures are due to poor cash flow"more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Agenda Unit 1 Cash Flow Strategies Why cash is so important in business What are the cash-critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2 Reporting and Evaluating Cash Flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3 Projecting Cash Needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4 Funding Requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors

Section

4900317
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Jodie Trana
N/A

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Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Three one-month courses.

Section

4900319
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Jodie Trana
N/A

Register Online for this Class

Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one-month courses

Section

4900321
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Kathryn Will
N/A

Register Online for this Class

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.

Section

4900322
$245
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Fred Bayley
N/A

Register Online for this Class

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.

Section

4900323
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Jeff Kritzer
N/A

Register Online for this Class

Nonprofits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.

Section

4900328
$595
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Fred Bayley
N/A

Register Online for this Class

Efficient office operations can mean the difference between success and not-so-much, between being in the black and being in the red. Moving from you and your employees working harder to working smarter, the strategies and benchmarks of office operations increases the productivity of every person in your organization. Position yourself in your organization as the one who knows what to get done, and how to get things done in office operations. Three one-month courses

Section

4900329
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Greg Marsello
N/A

Register Online for this Class

A publication or book can help you expand your business in a way no form of advertising can. Whether you are with a small or large organization this practical certificate is designed to help entrepreneurs, businesses, and organizations self-publish non-fiction to promote and enhance your core business goals such as customer retention and building your brand. Get unique insights into finding your niche and developing customer oriented information that build customer relationships. Find out about self-publishing print publications and books. Then discover how to go about creating, formatting and publishing an eBook. Finally acquire the keys to marketing your print hard copy publication, book or eBook. Most importantly, you will create a marketing plan so you can map out your marketing steps from start to finish.

Section

4900330
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Tim Street
N/A

Register Online for this Class

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

Section

4900332
$595
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Sally Klauss
N/A

Register Online for this Class

Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as "change management." HR professionals are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. In this class participants will learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change. This class is beneficial to human resources professionals within organizations or those seeking to enter the field of Human Resource Strategy Consulting. Agenda Unit 1 Overview of Change Management Principles and Applications -Change management principles and applications -Skills and aptitudes for change management -Successfully initiating and implementing change Unit 2 Change Management Tools for Human Resources - Various models of change management -Applying specific models to successful change management Unit 3 Building the Case For Change -Developing a convincing and data driven case for change within your organization -Building support for effective change management -Receiving feedback from peers and instructor Unit 4 Applying Change Management Tools Within Your Organization - Identifying a specific project within your organization -Successfully mapping out the process based on change management -Strategically creating a change management coalition

Section

4900333
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Sally Schmall
N/A

Register Online for this Class

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog

Section

4900334
$245
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Sally Klauss
N/A

Register Online for this Class

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up-to-date on cyber security basics and fundamentals. Designed for non-technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security -What does "Cyber Security" mean? -Brief history and evolution -Commonly used Cyber Security terms and their meaning -Cyber terrorism Unit 2. Threats and Vulnerabilities -Viruses, malware and spyware -Vulnerability Management 101 -Detection and Remediation Unit 3. Information Assurance - Staying safe -Enterprise Risk Management -Common Attacks -Technical Controls -Firewalls and encryption Unit 4. Disaster recover planning -Intrusion Detection/Prevention -Basic security architecture -Introductory forensics

Section

4900338
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Stan Waddell
N/A

Register Online for this Class

Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in-house style guide Unit 4 Creating Attention-grabbing Press Releases Writing benefit-driven copy Setting the right tone Language to use and language to avoid

Section

4900344
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Kathryn Will
N/A

Register Online for this Class

Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Agenda Unit 1 What is an Entrepreneur? Checklist For Going Into Business Are You A Potential Entrepreneur? Success, Self-Esteem and Goals Brainstorming Business Ideas Unit 2 As You Start Your Business Selecting A Legal Structure Licensing And Registrations Planning Your Business Unit 3 Using Technology The Essential Eleven Computer Skills Marketing Strategies Internet Opportunities Unit 4 Managing Your Business Financial Statements Record Keeping And Taxes

Section

4900346
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Conrad Brian Law
N/A

Register Online for this Class

Finance is key to entrepreneurial success. The lack of financial knowledge about business and business start-ups is also one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture. You will start by gaining a deeper knowledge of the financial concepts and accounting processes used in most businesses. You will take back practical techniques that will increase your effectiveness and entrepreneurial success. And you will get an understanding of the seven steps in the accounting cycle and how to use financial information in decision making. You will come away with the knowledge to analyze resource allocation and evaluate financial performance. Then discover the keys to managing cash. Cash is arguably the most important factor in new business success. Dun and Bradstreet (D&B) reports 90% of all small business failures are due to poor cash flow. As an entrepreneur, you will find out how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, you will explore potential debt and equity sources of funds to help support your entrepreneurial work and create a financially successful venture. Find out where business start-up money comes from, and ways to get it. After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture.

Section

4900347
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Sharon DeFonteny
N/A

Register Online for this Class

Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Then take home a step-by-step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand.

Section

4900348
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Conrad Brian Law
N/A

Register Online for this Class

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You"ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers" expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer"s experience Telling the world how great you are

Section

4900352
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Fred Bayley
N/A

Register Online for this Class

Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. It includes the most current updates Facebook has made to Pages. Agenda Unit 1. Designing Your Facebook Page to Be a Marketing Platform Optimize Facebook"s settings and features to improve branding and find-ability Learn how to use the Admin Panel and how to navigate around your Page as your Brand and as your Personal Profile. Discover applications and design strategy that are necessary to get the most out of your Page Learn how customized applications are developed and what they can do to increase business and fans Discuss case studies and update your Facebook marketing strategy to fit your business goals Unit 2. Sharing Content on Your Page that Increases Brand Engagement Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc. Discover top sources for Page content that increases engagement and grows your fan base Develop your own editorial calendar and learn if a team approach to posting and responding will work Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page Unit 3. Engaging with People on Facebook for Marketing and Customer Service Learn how Facebook decides which of your messages makes it into your fan"s timeline Discover why engagement is so critical and how to get your fans involved in promoting your business Understand how to effectively respond and moderate posts that are positive as well as negative Discuss critical social media policies and strategies to have in place so you don"t get blocked or disabled or hated by your fans Unit 4. Promoting and Advertising Techniques to Increase Business and Expand Your Reach Learn how to use Facebook Advertising and decide if it will work for your business goals Discuss different types of promotions brands use to drive people to their Page Discover the various types of social plug-ins that will help you bring your Facebook message to a wider audience on the web Re-thinking your Facebook strategy now that you have gone through the class Create a professional development plan to continue learning once the class end Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900353
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Nicole Siscaretti
N/A

Register Online for this Class

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. the schoolyard bully covert vs. overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to

Section

4900354
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Erika Holiday
N/A

Register Online for this Class

A book can help you expand your business in the way no form of advertising can. This practical course is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print-on-demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision-making framework and what factors drive decisions in self-publishing. Agenda Unit 1 Self-publishing overview and today's marketplace Models of traditional and self-publishing and eBooks Understanding formats: paperback, hardcover, EBooks, Kindle, iPAD Statistics and facts about bestseller lists, print runs, and the pros and cons of self-publishing versus traditional publishing eBooks and their future Unit 2 Specific publishing goals and objectives Discovering which option is right for you: eBook, Print, or both Types of books that have been successful in various Industries Formulating specific publishing goals and objectives Your business objectives and how a book fits into your business plan Unit 3 Making your Book More Marketable Part 1 Defining your target market in greater detail and focus Analyzing your reader and identifying main and sub-markets Consumer-based marketing vs. Business to Business and how to blend the two Target marketing to associations, media pitching, and internet marketing, and reviews. Marketing and media interest trends Unit 4 Making your Book More Marketable Part 2 Smart content development and trends At market/publishing trends and how to identify them Publishing seasons and identifying the best possible time and placement for your book What it takes to make your book marketable and how to do book store research Creating a book launch calendar

Section

4900358
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We"ll also explore Dos and Don"ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial and individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post - your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging and Building Your Community Spotlight on your community and others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos and Don'ts of Instagram and Must-have Photo Apps Insta-etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy and flawless mobile editing Photo apps for creation and making visually appealing images on-the-go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900363
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Nicole Siscaretti
N/A

Register Online for this Class

Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you'll learn how to work with ratings, graphs and user-friendly reports of statistical results. Agenda Unit 1 Looking for Differences between Groups -Two separate groups -Two related groups -Three or more groups Unit 2 Looking for Relationships -Pairs of variables -Clusters of variables -Predicting one variable from one or more variables Unit 3 Looking at Ratings -Tests of difference using ratings -Tests of relationship using ratings Unit 4 Looking at How to Report the Results -Visual displays -How to draft the narrative

Section

4900364
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Mary Dereshiwsky
N/A

Register Online for this Class

3D printing has been hailed as a solution to all manufacturing problems. Obviously that is exaggerated, but what is it good for, and when is traditional manufacturing still the better choice? In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer-level 3D printer. You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open-source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general.

Section

4900366
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Joan Horvath
N/A

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Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. Agenda Unit 1 Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2 Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3 Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4 Interpreting and Presenting Results Design Professional-looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts

Section

4900368
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
John Rutledge
N/A

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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games and Gamification -Games Beyond Entertainment -Designing "Serious" Games -Gamification -Designing Gamification Systems

Section

4900369
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Jean Haefner
N/A

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In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Agenda Unit 1 Project Management Overview • Project Manager's Responsibilities and Commitment • Certification Requirements and Costs • Compensation • Project Framework Preview Unit 2 Tools and Templates • Project Process Checklist • Project Charter Template • Project Plan Template • Communications Templates Unit 3 Creating a Project • Creating a project plan and schedule in MS Project • Creating charter and team/stakeholder matrices • Creating Change Log • Creating a Risk Plan Unit 4 Managing the Project - Prepare a Project Status Deck • Creating status deck (format, content, operating rhythm, etc.) • Collecting Detail Status • Presenting Summary Status

Section

4900372
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Ron DeCamp
N/A

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Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit? How is marketing changing? Who is your customer and where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, and Accounts Start with a plan: Developing a social media marketing strategy. Where does listening and engagement fit into strategy? Learning to use some basic tools How are organizations are using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles? Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal and Business Applications How to Set-up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Busine Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900373
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Jennifer Selke
N/A

Register Online for this Class

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs

Section

4900374
$145
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Nanette Sanders-Cobb
N/A

Register Online for this Class

You can improve your value to your organization and serve your organization better by recognizing some of the legal issues that work organizations face on a regular basis. For non-lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer. After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers. Agenda Unit 1 Understanding Legal Documents -Common legal terms -Why lawyers write the way they do -Overview of regulations and how to find them -Contracts, when they generally happen Unit 2 Do I need a lawyer? -What types of things can I handle myself? -Copyrights, business formations, claims -Non-lawyer document preparation -Lawyer fee structures Unit 3 Intellectual property -What's in a name? Copyright and trademark issues -Trade secrets and non-disclosure agreements -Covenants to not compete Unit 4 When Mistakes Happen -What kind of exposure am I looking at? -Criminal laws, personal injury -Employment -Product liability an copyright infringement

Section

4900375
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Melissa Meyer
N/A

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Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. Agenda Unit 1 Fundamentals of Management - How to determine, set, and communicate job expectations - Linking employee behaviors to performance - Describing performance expectations - Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement -Motivating and engaging employees to get the job done -Tools and techniques to increase employee buy-in and commitment -How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 -Enhancing your ability to manage effectively -In-depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 -Behaviors that inhibit your ability to manage effectively

Section

4900380
$295
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Sally Klauss
N/A

Register Online for this Class

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won't get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Three one-month online courses.

Section

4900381
$595
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Sally Klauss
N/A

Register Online for this Class

Different social networks have distinct characteristics, different features, and are used to develop a two-way communication and marketing strategy for your organization. Get a skill set for working and managing different social media platforms. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. You will get a firm foundation in Twitter, LinkedIn, and Facebook platforms. Come away with both an understanding of these social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks. Three one-month courses. Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900382
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Jennifer Selke
N/A

Register Online for this Class

Develop a two-way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You'll find out the advantages and disadvantages of each, and learn what's right for your work and kind of organization.  Agenda Unit 1. Social media as two-way communication The customer-business relationship The power of viral marketing Building customer loyalty with social media Using social media to brand your organization Unit 2. Creating, marketing and communicating using Blogs How blogs got started Writing blogs for work and business Marketing and promoting your blog Business strategies for blogs Unit 3. How to use Twitter Uniqueness of Twitter Creating tweets and messages Doing research and information gathering with Twitter Integrating Twitter with other publicity Unit 4. LinkedIn: a social media for professionals Why businesses and professionals use LinkedIn How LinkedIn distinguishes itself among social networks Getting connected with LinkedIn Case studies and examples of business and professional uses Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900383
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what's essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards. Agenda Unit 1 Introduction to the Negotiation -Your natural bargaining style and how you can strengthen it -Understanding winning - the hallmarks of a successful negotiation -The steps to planning a successful bargaining process -Knowing your power sources -Balancing firmness and flexibility Unit 2 Option Building and Boundary Setting -Creating goals and priorities in the deal -Creating bargaining boundaries -How to build your options -How to create better options for your opponent, without giving away what you value Unit 3 Managing the Negotiating Process -Managing the process -Managing yourself -Managing the other side -Managing relationships -Managing communication Unit 4 Black Belt Skills -Planning to give more and get more -Developing a BATNA, knowing when to employ it -Crafting the agreements and commitments

Section

4900387
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Layne Harpine
N/A

Register Online for this Class

NLP is a powerful change management tool that transforms the way people think and act to have the greatest impact both professionally and personally. NLP is one of the most powerful skills used today in business, psychology, sales, and all forms of personal development. Find out how to manage your emotional and psychological states to eliminate fear and anxiety, replace negative behaviors with positive ones, and establish rapport in your personal and professional relationships. Then learn how to model highly successful people and better understand your staff's and customer's needs, motivations and behaviors. Agenda Unit 1 Understanding the Main Ideas of NLP · What is Neuro-Linguistic Programming? · The Four Stages of Learning · The NLP Communications Model · The Presuppositions of NLP · The Five Principles of Success · The Prime Directives of the Unconscious Mind Unit 2 Communication and Perception · Developing Sensory Acuity · Establishing Rapport · Matching and Mirroring · Pacing and Leading · Understanding The Doors of Perception Unit 3 Representational Systems · Representational Systems · Favored Representational Systems · Language and Representational Systems · Eye Accessing Cues · Submodalities Unit 4 Modeling · Learning theory · Strategies and Strategy Elicitation

Section

4900388
$175
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Teresa Meehan
N/A

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Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You'll get tips and techniques you won't get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others' time, come away with proven tips to put into practice on Monday morning. Agenda Unit 1 Time and Productivity Management " Evaluation Time Management Personal Quiz Workday Analysis Exercise Being Busy vs Producing Results Unit 2 Challenges to Time Management and Productivity Distractions and Interruptions Concentration and Focus Stress Management New Technology and Productivity Unit 3 Strategies and Tips to improve Time Management and Productivity Workday Analysis Planning and Prioritizing Techniques and Methods Action Program Unit 4 Managing Your Time, Yourself and Others Goal Setting Self Motivation Time Trackers

Section

4900389
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

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Discover strategies for focusing on specific office outcomes and operating a high-functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office. Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. Agenda Unit 1 Office Operations and Management -Definition of office operations -The role of office operations within an organization -Job description of an office manager -Office operations best practices Unit 2 Core Processes -Determining your core processes -Creating core processes -Implementing core processes -Maintaining core processes Unit 3 Staffing -Recruiting staff -Training staff -Evaluating staff -Creating an office team Unit 4 Project Management -Project management model -Leading a project -Keeping a project on track

Section

4900390
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Greg Marsello
N/A

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Ensure a smooth transition from best candidate to star employee. Onboarding is the process of socializing new employees into the organization. Onboarding of employees begins well before traditional new-hire orientation and has long reaching implications. At the conclusion of the class you will have constructed an Onboarding Program for use in your own organization. Agenda Unit 1 Introduction to Onboarding What is Onboarding The Social Model Organizational implications Roles of employees and management Unit 2 Onboarding During Recruitment The company culture Socializing prior to day one Public relations, social media and other trends Selecting for culture fit Unit 3 Onboarding After Recruitment Taking it from Orientation to Onboarding Discussion of different orientation processes Relationships The role of feedback and ongoing evaluation Unit 4 Onboarding for Success Information: What to include and When to include it Helping new hires to match their strengths to the organization Organizational Identity versus Personal Identity in socialization

Section

4900391
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Anita Orozco
N/A

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Acquire the skills to navigate an extensive list of Photoshop features. You will gain both a foundational and advanced understanding of the popular software, and practice the most commonly used methods, such as managing text, working with layers, and image file properties. You will find out the purpose of each photo-editing tool and walk away with the skills to use them. You will even learn what the pros know. Agenda Unit 1 Files -Opening files and creating a new file -File properties: Resolution, mode and canvas vs. size -Saving files: methods and formats -Rulers, guides, and grids -Navigating layers: Create, edit, blend, and mask Unit 2 Basic tools -Brushes, fill, and eraser -Blur, smudge, clone, and heal -Shapes and lines, introduction to vector graphics -Adjustments and adjustment layers Unit 3 Managing text -Creating text: Font properties, alignment and color -Text boxes and paragraph properties -Character properties and spacing -Vertical text and text effects Unit 4 What the pros know -Creating swatches -Some filters are more useful than others -Create your own shapes and brushes

Section

4900394
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Daniel Hood
N/A

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Bring your vision to life with Prezi and leave PowerPoint behind! Take a journey into the world of creative presentations! Learn how to use and engage your creative side for amazing presentations. Your audience will be stimulated with what you are presenting as well as how you are presenting. Agenda Unit 1 Create -Create an account -3 Steps to a successful Prezi -Front Page Controls -Templates -Inside Prezi Page Controls Unit 2 Insert -Inserting Media -Zooming and adding frames -3-D background -Diagrams and arrows Unit 3 Edit -Change/Move Media -Edit Path -Presenting -PowerPoint conversion Unit 4 Share -Meetings -Apps -Online vs desktop

Section

4900397
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Kimba Green
N/A

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Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of project management, whether you are interested in project management, in a project management field, or in any line of work. Come away with a solid foundation of the five processes to learn and use when any type of project occurs in your employment arena. Agenda Unit 1 Project Management Process Welcome and Initiating Process Group -What is Project Management -What is a Process -Initiating Process Group Unit 2 Planning Process Group -Developing the Project Management Plan -Planning strategy -Planning for desired project objectives Unit 3 Executing Process Group and Monitoring and Controlling Process Group -What differs between Executing and Monitoring and Controlling process groups -Analysis and risks -When to make changes and how Unit 4 Closing Process Group and Farewell -How to be aware of what should be thought of when closing a project -Review of lessons learned and why it is important

Section

4900398
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Christina Mitchell
N/A

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Build revenue streams for your non-profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. Agenda Unit 1: Introduction to Revenue Generation • Setting and using revenue generation benchmarks • Determining annual objectives • How to best use this course information Unit 2: Understanding Your Audience • The benefits of knowing your audience better • What to ask your audience • How to get the best information • Collecting and using the best data • Where to find the new ideas Unit 3: Developing Programs and Services • The right questions for the best success • Natural life cycles of programs and services • Determining which ones to continue • Creating successful new programs and services Unit 4: Analyzing Programs and Services • Analyzing the past performance • Determining future productivity • Analysis tools • Simple analysis technique Unit 5: Setting the Right Price • How price affects attendance • Price breaks that determine the price to set • Setting the best price • Pricing strategies Unit 6: Marketing Effectively • Building your identify • Developing market segments • Determining who to market to Unit 7: Developing Promotions • Making promotions that work • Creating the best layouts • Making promotions that sell Unit 8: Distributing Promotions • Print, social media, and eMarketing techniques • Knowing what promotions work

Section

4900400
$495
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Fred Bayley
N/A

Register Online for this Class

eBooks are becoming more popular than ever, especially with the release of the iPad and other tablet computers. In addition to publishing fiction and non-fiction books individuals and companies are using eBook publishing as a way to market products, services, and ideas. Come discover what makes a great eBook and how you go about creating, formatting and publishing your eBook. Learn the steps necessary to create your eBook with text, photos, illustrations, audio, videos and hyperlinks to websites. Understand the different options you have in self-publishing and distributing your eBook. Walk away not only knowing how to make an eBook but how to market it as well. Agenda Unit 1 Platforms, Tools, and Types of eBooks • Understand the different available self publishing platforms (Amazon, Apple, Barnes and Noble, Google and Independents) • Set up a publisher's account on the various platforms. • Know what tools are best for creating eBooks for each platform and the basics of how these tools work. • Learn about the right tool for creating an eBook on each platform • Review eBooks in your genre of interest and evaluate them based on set criteria Unit 2 Creating and Formatting Your eBook • How to approach writing and organizing an eBook from idea to final draft • Understanding a book's audience and goals for writing an ebook • Learn to select and load photos and graphics into an eBook • Discover how to select and embed video to an enhanced eBook • Add interactivity to an eBook with hyperlinks, polls and interactive illustration Unit 3 Publishing Your eBook • Reviewing a checklist of materials you will need for your eBook • Packaging your eBook for sale • Uploading your eBook and filling-out your metadata • Review typical technical problems that authors often have and understand how to correct them. Unit 4 Marketing Your eBook • Learn best practices of Key Art ( Your eBook Cover and Video Trailer) • Understand what a book trailer is and how to make one that will sell your book • Create a publicity campaign to promote your book * Discover the power of eMail and affiliate marketing to get the word out

Section

4900401
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Tim Street
N/A

Register Online for this Class

Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Section

4900402
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Jennifer Selke
N/A

Register Online for this Class

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor"s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Agenda Unit 1: The Role of the Supervisor: Understanding your roles and responsibilities. What are the Four Functions of Management? Defining Planning. Defining Organization. Defining Controlling. Defining Leading and Motivating. How do the four functions help you manage more effectively? Identifying which of the four functions is your strength. Identifying which of the four functions you should improve and why. Unit 2: The Role of the Supervisor - Conclusion: Application of the Planning function and your benefits. Application of the Organizing function and your benefits. Application of the Controlling function and your benefits. Application of the Leading and Motivating function and your benefits. Measuring the outcomes of application of the Four Functions of Management. Unit 3: Delegation and Employee Engagement: The multiple benefits of delegation. Identifying your specific benefits. Myths and barriers of delegation. Identifying your specifics barriers. Understanding the distinction between delegating a task and delegating responsibility. How delegation increases employee job satisfaction. How delegation increases employee retention and skill sets. Unit 4: Delegation and Employee Engagement - Conclusion: Understanding the Delegation Model. How to translate the steps of the model to specific language and behaviors. Creating your own delegation script. Application of the Delegation Model. Measuring the outcomes of your delegation. Unit 5: Performance Management: Defining performance management. Understanding the difference between behavior and attitude. Identifying and interpreting employee behavior. Translating performance into actionable behaviors that can be addressed. Holding employees accountable for performance, job responsibilities. How employee expectations can be undermined by your actions. The problem with value judgments and why the "why" doesn't matter. How to determine when you are putting your comfort above employee performance. Understanding how performance is reinforced passively. Understanding how performance is reinforced actively. Unit 6: Performance Management " Conclusion: Understanding the Performance Management Model. Review and analysis of case studies. Application of the Performance Management Model. Measuring the outcomes of your performance management. Unit 7: Writing and Delivering Performance Reviews: Elements of the performance review. Review and discussion of subjective and objective evaluation of performance. The problems with evaluating performance subjectively. How to evaluate performance objectively. Qualitative and quantitative evaluation of job performance. Providing performance feedback. How to cite performance factors and behaviors. Unit 8: Writing and Delivering Performance Reviews - Conclusion: Communication skills and techniques. Getting employee commitment and buy-in. Monitoring and maintaining employee progress. Application of the skills and techniques for writing a performance review. Application of the skills and techniques for delivering a performance review.

Section

4900407
$395
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Sally Klauss
N/A

Register Online for this Class

Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding. In this course, you evaluate the many aspects and potential hurdles of the business and build the Business Plan, one step at a time. This practical, hands-on approach encourages you to immerse yourself in the vision and planning aspects of your business. Focusing on the most critical components of the Business Plan enables you to uncover hidden risks and assess the business from a marketing, management, and financial vantage point. Agenda Unit 1 Getting Started"Refine your concept and begin your plan. • Prepare your concept statement"What, Who, Why, When, and How. • Identify product/service features and benefits. • Identify limitation, liabilities, and regulations. • Write your Business Description and evaluate it against a Business Description checklist. Unit 2 Prepare the Marketing Plan • Conduct an industry and competitive analysis. • Perform a market analysis and identify target markets and a market penetration strategy. • Identify your pricing strategy. • Write your Marketing Plan and evaluate it against a Marketing Plan checklist. Unit 3 Prepare the Management and Financial Plans • Identify key people and positions, duties and responsibilities. • Determine funding needs and sources. • Create sales and expense estimates. • Write your Management and Financial Plans and evaluate them against checklists. Unit 4 Complete the Business Plan and Assess Business Feasibility • Polish the plan and add final elements"Cover Page, Executive Summary, Table of Contents. • Evaluate business plan against checklist and identify items in need of additional work. • Assess business against feasibility checklist.

Section

4900408
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Mary Beth Izard
N/A

Register Online for this Class

Twitter is a hot social media platform these days, and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers, and discover the best ways to create relationships and network with your key constituents. You will find out the best and easiest techniques for successful interactions in the Twitter verse. Agenda Unit One How to Use Twitter -Uniqueness of Twitter -Creating Tweets and messages -Doing Research and information gathering with Twitter -Integrating Twitter with other publicity Unit Two Developing relationships -You're it! How tagging people and sharing content keeps you relevant -Why tagging people is better than direct messaging -Developing relationships in the Twitter verse and why it's important -How to get retweeted Unit Three What lists can do for your online presence -How to create and edit lists -Getting others to share your lists -Getting yourself listed on other Tweeters lists " and why you want this to happen Unit Four Your personal brand using Twitter -Twitter as a networking tool -How to create a personal brand using Twitter -What not to do on Twitter -Quantity versus quality " how to monitor and maintain your list of followers and who you are following Requirements nternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900409
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

Designed for non-lawyers, this course will provide business owners, managers, supervisors, and HR professionals with a roadmap for effectively handling complicated employee-related issues that affect today's legal-prone work environment. Each class contains guidelines, step-by-step compliance instructions, and practical leadership skills, methods, and proven strategies for successfully managing employees and for complying with state and federal workplace laws. Agenda Unit 1 Workplace Law Compliance HR/Employer Recordkeeping Requirements. Company Policies and Handbooks (What Works for You and Against in Court). Understanding Federal Mandated Leave-of-Absence Laws (Guidelines, Forms, Policies and Tracking). Legal Guidelines for Layoffs, Downsizing/Restructuring, Handling Unemployment Claims and Employee Recall Rights. Joint (Dual) Employer Liability (Does It Apply to Your Workplace)? Unit 2 Supervisors and The Law How to Legally Track, Document and Discipline Employees. How to Effectively Handle Employee Absenteeism and Punctuality Issues. How to Handle Disgruntled and Bad-Attitude Employees without the Fear of Threats or Lawsuits. Preventing Supervisor Liability (Employee Confidentiality/Privacy Issues, Discrimination, Retaliation, Bullying and Harassment). Unit 3 Handling Employee Grievances and Complaints Understanding the Alternative Dispute Resolution (ADR) Process. Legal "Do's and Don'ts" for Handling Employee Grievances. How to Develop an Effective Internal Dispute Resolution Policy/Procedure. EEOC Guidelines for Conducting Workplace Investigations. Unit 4 Selecting, Interviewing and Hiring the Best People Guidelines for Pre-Screening Job Candidates. How to Legally/Effectively Get Candidates to Talk About Reprimands, Previous Employers and Terminations. Developing Excellent Interviewing Skills (Legal "Do's and Don'ts"). How to Catch Resume Fraud, Fakes, and Liars.

Section

4900413
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Lupe McElroy
N/A

Register Online for this Class

Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in-person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one-dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one-month courses.

Section

4900417
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Daniel Hood
N/A

Register Online for this Class

Worldwide, video game sales including consoles, and online and mobile games are projected to reach $111 billion dollars this year. Mobile games are the fastest-growing segment of the market as more and more people play casual games. By 2019 Price Warehouse predicts social and casual game sales will exceed traditional game sales. In this intermediate introductory course you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games. Agenda Unit 1 A brief history of Video Game Development - Arcades and Consoles - From PCs to Multiplayer - Play a Game -Game Analysis - Game Maker Introduction Unit 2 Player Motivation - Geographics, demographics, and psychographics - Who Plays - Why We Play - Game Maker Making Art: About Sprites, Objects, Rooms Unit 3 Platforms, Genres and Story Elements - Game Application: The Audience - Platforms and Player Modes - Story Elements: Premise, Backstory, Synopsis, Theme, and Setting - Character Archetypes and Character Development - Game Maker: Programming Events and Actions Unit 4 The Production Process - Documentation: The Game Design Doc - Creating the Team - Production Phases - Marketing - Game Maker: Your First Game

Section

4900424
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Jean Haefner
N/A

Register Online for this Class

In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. Then acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Finally, learn the 10 Project management Knowledge Areas and their support role and relationships to the five Project Management Processes.

Section

4900426
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Ron DeCamp
N/A

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Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Agenda Unit 1: Principles of collaboration in management -Defining principles of collaboration -Emotions, self-mastery and collaboration - Redirecting teams and group collaboration - Conflict management and facilitation Unit 2: Relationship building - Building relationships fundamentals - Renegotiating failed relationships - Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential -Harnessing collaborative energy - Responsible communication - Managing collaboration for performance Unit 4 : Your action plan for collaborative management - Setting your management goals - Identify and utilize collaborative resources

Section

4900428
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Joyce Odidison
N/A

Register Online for this Class

A 3D printer can be used to teach science and math in two ways: when a teacher creates an accurate 3D model of a concept for students to handle, or to design a "starter set" model that students can then alter and use as the basis for explorations. The instructors will impart ideas for developing appropriate content of concepts ranging from kindergarten to grad school and will teach participants to use the free and open source 3D modeling program OpenSCAD. The class assumes participants already know the basics of using a 3D printer, from the UgotClass "Intro to 3D Printing" or equivalent experience. Recommended optional e-book: Horvath and Cameron, 3D Printed Science Projects (Apress, 2016).

Section

4900436
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Joan Horvath
N/A

Register Online for this Class

There has been a lot of excitement about the use of 3D printers in education, but educators can have trouble both getting started with the technology and figuring out what to do with it. This two-class certificate covers both aspects, starting with how the technology works and then moving on to how to use it effectively. If participants already have 3D printers, the instructors will customize the class as much as possible so participants can follow along on the hardware they have. If a participant does not yet have access to a 3D printer, the instructors can help with helping participants define criteria to make decisions about appropriate hardware to buy. The intro class (recommended to be taken first) covers the entire 3D printing workflow with a focus on open source and free software. The market is somewhat fractured and different 3D printers vary somewhat in their operations there are not a lot of standards in the industry yet, but the instructors will guide participants through what the options are and where to learn the details of operation of their particular existing or planned hardware.

Section

4900437
$345
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Joan Horvath
N/A

Register Online for this Class

Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. In the first course, you will discover resources for developing game design, identify the mechanics and verbs used in different games. You will come away with knowing the different activities that are part of game design, being able to flesh out a game idea in order to increase the chances to having a successful game design experience, and have a basic understanding of how to work with game developers. In the second course, you will you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games.

Section

4900438
$395
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Moses Wolfenstein
N/A

Register Online for this Class

Social media and digital technologies, when understood and leveraged effectively, can enable you to find new clients and motivate these clients to take action in more efficient and strategic ways. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.

Section

4900441
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Tim Street
N/A

Register Online for this Class

Most people do not like change even when they know that change is inevitable and will happen with or without your consent. A recent Gallup study found that nearly 70% of the American workforce is disengaged from their jobs. They perceive changes in careers to be too difficult to accomplish or they are too old, not skilled enough and may lack the funds to change their skill set. The good news is that those who are willing to embrace change are much more likely to thrive under new conditions. Take home strategies on how to deal with changes in your work environment and even how to introduce changes to your workplace culture. Agenda Unit 1 -The Fear of Change -Identifying the need for change -Dealing with denial -Our inner talk Unit 2 -Assessing the Situation -The Job at Hand -Starting Slowly but Moving Forward -Somebody has to do it Unit 3 -Leading Change -Creating a sense of urgency -Being driven from within -Ways to lead change Unit 4 -Empowering Others -Empowering Employees -When to Weed or Feed -Gaining a New Perspective

Section

4900442
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Brenton Rolle
N/A

Register Online for this Class

Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly. Agenda Unit 1 Understanding Communication Styles in the Workplace -Define communication spectrum -Learn 4 communication styles -Assess communication style and personality type Unit 2 Communication Skill Builders -Learn verbal diminishers and weak speak -Define executive presence -Develop tool kit for difficult situations Unit 3 Applied Communication Skills -Learn to say what you mean -Practice to mean what you say -Apply strategies for specific workplace situations Unit 4 Dealing with Difficult People -Define barriers to communication -Learn 3 barriers to effective communication

Section

4900443
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Kate Webster
N/A

Register Online for this Class

Finding new clients or customers can be challenging, reaching out to them and actually making a sale is a whole other thing. Weather you are a beginner new to the sales process or a seasoned professional who loves selling understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Save time, money and effort with these tried and true proven sales techniques that are guaranteed to deliver proven results.

Section

4900444
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Tim Street
N/A

Register Online for this Class

Identity theft continues to grow. Now more than 50 percent of identity theft occurs in the workplace. Learn to addresses both private and workplace concerns. You will receive information about the basic, common sense steps necessary to protect your identity and assets. Then develop comprehensive expertise in how to deter data theft, detect fraud, and minimize the impact of any damage inflicted.

Section

4900445
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
George Vroustouris
N/A

Register Online for this Class

To be successful, organizations must manage by fact. As such, organizations depend on the measurement and analysis of performance to make key decisions that affect the organization. This Intermediate Six Sigma Green Belt course builds on the ideas and skills learned in the Introduction to Six Sigma Green Belt course that organizations use, specifically their Six Sigma teams, to improve. In this second course in the certification program, participants will learn process analysis, data collection and analysis, probability and valid statistical conclusions, and hypothesis testing. Many participants find this course to be the most challenging of the certification courses.

Section

4900447
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Scott Follett
N/A

Register Online for this Class

Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem-solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the "flipped" classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material.

Section

4900448
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Scott Follett
N/A

Register Online for this Class

Creating a prototype of a product used to be a very expensive proposition. Now, however, with the availability of consumer-level 3D printers and relatively easy-to-program custom electronics controlled by processors like the Arduino, it is possible to prototype many types of products yourself. This certificate consists of two classes; either one can be taken first. 3D printing can be used to create product mockups quickly, and is particularly useful for things like seeing how something feels to a user, seeing how a piece will fit with other existing pieces, and the like. It is still very difficult to scan an existing object and create a copy, and the class will talk about where the technologies stand for the areas that are not easy (yet). "Maker" electronics include microprocessors like the Arduino, which have a free and open source ecosystem of software and compatible sensors that will allow you to create interactive prototypes that can detect motion, sound, light, and so on, or control moving parts. There are even sewable versions of these processors that can be integrated into garments or other fabric products. Taken together, these two classes will give you the skills to get started with these two aspects of low-cost prototyping, and give you an idea of what is possible and where to learn even more skills going forward.

Section

4900451
$395
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Joan Horvath
N/A

Register Online for this Class

Do you want to achieve financial independence and true freedom to indulge in whatever makes you happy? Do you want to live life to the fullest, while only working when you want to? Imagine how great it would be to spend all of your time doing the things that matter most to you, all the while knowing you are financially secure. Imagine a life filled with enjoyment, leisure, and satisfaction. Envision your future free from the typical 9 to 5 grind. This course will show you how. The course will also help you avoid being one of the many American"s who struggle financially. Did you know 56% of American"s retire with less than $10,000 and that many people, even rich people, live paycheck to paycheck? It does take planning but it is attainable and the sooner you begin, the better off you will be! I know investing can be intimidating " especially if you have never done it before or know what to do. No one is born knowing how to be smart with money, and most people are not taught this at home or at school. But it is not that complicated and this course will show you how to budget, plan, and invest for a comfortable, successful retirement and future. This course covers tools that will help you set yourself up for financial success. If you follow the simple, easy to follow principles explained in this course, you will achieve success.

Section

4900452
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Betsy Flanagan
N/A

Register Online for this Class

Six Sigma professionals are in strong demand by organizations around the world. On the front-lines of Six Sigma efforts are Green Belts. LERN's Green Belt training teaches participants problem-solving skills, using the DMAIC (Define, Measure, Analyze, Improve and Control) model. After completing this challenging course, Six Sigma Green Belts serve their organizations as a trained specialist able to work on Six Sigma projects that benefit the organization. Although not required, participants are strongly encouraged to have a project during the course. The instructors and mentors work closely with the class to not only teach the material, but to guide candidates as they work projects.

Section

4900453
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Scott Follett
N/A

Register Online for this Class

Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as "change management." HR professionals are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. In this class participants will learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change. This class is beneficial to human resources professionals within organizations or those seeking to enter the field of Human Resource Strategy Consulting.

Section

4900454
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Geoff Evans
N/A

Register Online for this Class

How do you keep track of the day-to-day financial transactions of a business? Whether you are looking to advance in your career, or you're an entrepreneur, (or maybe you are a part of a family business), this course will help you if you are looking to understand the numbers. The Basics of Bookkeeping course will help you understand, and know how to record, every penny that comes into your business and every penny that goes out of your business. This course shows you how to create a chart of accounts that meet your needs. All of the money you spend, and all of the money you earn, have a place to go. How do your record them? What are debits and credits? What do the numbers mean? How do I label accounts? Even if you outsource your bookkeeping needs, you should still have a basic understand of what happens with the money earned and the money spent. No one should be blind to his or her finances! In this course you will learn where the numbers go, and why! You will learn the bookkeeping terminology as well as what it means to keep track of the numbers. At the end of the cycle, what do the numbers mean? The Basics of Bookkeeping will show you how to keep track of the numbers and why!

Section

4900455
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Sharon DeFonteny
N/A

Register Online for this Class
Class NameStartsCost

Acquire the basic skills to boost your website traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results. No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well. Agenda Unit 1 Why web site analysis works Why web site managers analyze their visitor traffic Creating goals and objectives for your web site Understanding the web site visitor experience How data analysis can improve web site outcomes Unit 2 How Google Analytics functions Setting up Google Analytics accounts Analyzing traffic sources and visitor traffic Redesigning pages to improve retention Testing web site versions with Google Optimizer Unit 3 Search Engine Optimization Understanding how page ranking and positions are determined Redesigning the title bar, alt tags, heading area, and links your URL Keyword density and rewriting web page copy Strategies to improve your page rank Unit 4 Moving to Web 2.0 Generation Y and the Web 2.0 Attitude Developing user-created content Creating interactive web sites

Section

4900313
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Susan Hurrell
N/A

Register Online for this Class

Increase your online savvy and ability to position yourself and your organization for greater success. Experience the interaction and big take-aways from studying with top-notch professionals. Your instructors not only work with these tools every day, but speak at national conferences and train others. Your teachers have tips you have not discovered yet. Learn more about Google Analytics, Google apps for business, and Google+ . Acquire new tips and techniques. Just one new tip can mean greater productivity, effectiveness and even profitability for your work. Three one-month courses.

Section

4900326
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Jeff Kart
N/A

Register Online for this Class

You have a website, but why will your customers want to come back or buy something or take action? Do you really know who you are selling to? Do you know what you want to say to them? Do you know how you want to say it? Discover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it. In one month, you will be better equipped to create your own content marketing strategy and create a content-rich website that exceeds the needs of your visitors. Agenda Unit 1 Knowing Who You Really Are Targeting -Identify Audience Types -Develop Different Personas -Specify Buying and Selling Cycles " How your audience buys vs. How you sell Unit 2 Choosing What To Say -Learn how to perform a Content Inventory for your website(s) -Create Pillars of Content " your main topics -Filling Gaps " Figuring out what content you can use and what new content needs to be created. Unit 3 How Do You Want To Say It and Where Are The Best Places -Choosing content types -Figuring on where your audiences are and where you should be. Unit 4 How To Measure If Your Strategy Is Working -Setting up systems to watch audience behavior

Section

4900335
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Michael Weiss
N/A

Register Online for this Class

It seems that nearly everyone is carrying and using a smart phone these days. Whether you favor the Android, iPhone or Blackberry platforms, once you get used to having Internet access with you "everywhere" you go, it's hard to be unplugged. Smart organizations across the globe are investing in building smartphone applications. The challenge with traditional smartphone applications is that development is highly technical and very expensive. In this four week course, we will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android and iPhone platforms. This course is ideal for business owners and executives who want to understand how smartphone applications can be inexpensively built and also for technical users who want to understand to how quickly deploy smartphone applications. NOTE " This course will not include any programming. At the end of this course, each participant will discover how easy they can build smart phone applications for their businesses, without any of the programming which is normally required. Agenda Unit 1 - Why your organization should leverage smart phones - Ideas for smartphone applications - The smartphone landscape and platform options - RSS feeds explained - What is twitter? - What is Facebook? - What is YouTube? - What is a blog? - What are QR codes? - Web apps vs smart phone applications - Building your first application Unit 2 - Building your second application - Basic image manipulation for smart phone use - Sharing your application with others - Previewing your application on a smart phone - Tracking your application usage Unit 3 - Building your third application (2 week project) - Options for monetizing your application - Understanding publishing guidelines for applications Unit 4 - Deploying to the App Stores - Monetizing through AdMob

Section

4900336
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Dan Belhassen
N/A

Register Online for this Class

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your website traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non-profits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.

Section

4900345
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You'll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website. Agenda Unit 1 Key analytics -Importance of tracking your website -Introduction to Google Analytic -Installing Google Analytics to your site -Learning from visual analytics -Key analytics you should be reviewing weekly Unit 2 Understanding your website visitors -Understanding your website traffic -Understanding your visitors -Turning visitor traffic into profit -Search engine optimization (SEO) primer -Understanding search engine traffic -Determining high value keywords for SEO Unit 3 Key Techniques -Creating and using Goals -How to build a abandonment funnel -Optimizing your site based on funnel feedback -Creating and using Campaign Tracking Unit 4 eCommerce and ROI -eCommerce tracking -Calculating ROI from online advertising -Custom Reporting -Creating and using Advanced Segments -How to track across multiple domains

Section

4900356
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Susan Hurrell
N/A

Register Online for this Class

Google has variety of web-based applications and tools to help you become more productive, including Gmail, Google Calendar, Drive, Hangouts, Documents, Spreadsheets, Presentations, and more. Move beyond the basic features you figured out on your own. Be able to use them to work collaboratively and increase productivity. Learn how to run online meetings and webinars. Learn the ins and outs of all the tools Google has to help you become more productive and improve your work communication skills. You will learn time saving tips and strategies to get more done in your work and personal life. Agenda Unit 1 Google Mail Composing, sending, and reading, and replying to email Organizing and searching email Managing account settings and contacts Using Chat, Apps, and other short-cuts Unit 2 Google Calendar Setting up Google Calendar Creating and editing events and tasks Sharing calendars and responding to invitations Notifications and printing Time saving tips and add-ons Unit 3 Using Google Drive: Documents, Spreadsheets, Forms, Presentations Google Drive and storage of online files Documents Spreadsheets and Forms Presentations Unit 4 Google Hangouts, Sites, Search, Chrome Hangouts - online meetings Beyond the search bar - advance google search strategies Creating a website with Google Sites

Section

4900357
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Jennifer Selke
N/A

Register Online for this Class

Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing. Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well. Agenda Unit 1 Why email marketing Targeting promotions in the Internet Age Return on Investment (ROI) for email promotions The importance of permission marketing, relevant content, and opt-out options Integrating email promotion with other kinds of marketing Unit 2 How email works How commercial email vendors function Analyzing Open, click through and conversion rates Cleaning and updating email lists How HTML and text emails differ Unit 3 Writing email copy Writing a good subject line Writing email body copy Writing response and action copy Design and formatting email promotions Unit 4 Testing and tracking emails Frequency and best times to email How to test different emails Following up on inquiries

Section

4900361
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Susan Hurrell
N/A

Register Online for this Class

Inbound marketing is a way to help potential customers find you through organic search. It is a process of using your website in a way that attracts visitors naturally through search engines, the blogosphere, and social media. Inbound marketing is more effective than outbound marketing, where you push sales messages to your potential customers. Inbound marketing is the future of the way we market in the 21st century. Discover how to attract customers to your site, what kind of content to share with them, how to use landing pages and forms to collect names and email address, and how to implement lead-nurturing campaigns that result in sales.

Section

4900362
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

Inbound marketing is a process of using your website in a way that it attracts visitors naturally through search engines, the blogosphere, and social media. The average human today is inundated with more than 2000 outbound marketing interruptions per day " and we're all figuring out how to block them. Caller ID, spam filters, TiVo, and satellite radio are all things we use today so that we can avoid being marketed to. In this course, you will discover how to attract customers to your site, what kind of content to share with them, how to use landing pages and forms to collect names and email address, and how to implement lead-nurturing campaigns that result in sales. Agenda Unit 1 What inbound marketing is and does -Inbound versus outbound marketing " a history -Why outbound marketing doesn't work as well as it used to -Why inbound marketing works -Basic SEO " how our potential customers find you online Unit 2 Your inbound marketing plan -Creating an inbound marketing plan -Creating a powerful website " the cornerstone of your inbound marketing effort -Creating a blog " why you need one and what it can do for you -Creating calls to action and landing pages Unit 3 Generating Traffic -The best ways to help the right people find you -Social media " what goals to set and what platforms to focus on -How to get people to convert from just being a visitor to your site to becoming a lead -Benchmarks and conversion rates Unit 4 Lead Nurturing -Lead Nurturing basics -Why you shouldn't try to close the sale on the first website visit -How to write effective drip email campaigns -Is there such a thing as too many emails?

Section

4900370
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

More than half of US consumers who've made a purchase on their smartphone have done so in response to a mobile marketing message. Analysts forecast smartphone sales will surpass 1 billion by the end of 2016. China hit around 986.3 million mobile connections in December 2012. In the UK, mobile marketing is a multi-billion pound industry. Obviously, the way consumers are interacting with brands and connecting to the world is evolving. If phrases such as location based marketing, mobile payments, QR codes, applications, mobile coupons and social networks almost cause you an anxiety attack, this class is for you. Increase your understanding of the mobile experience, especially smartphones and how you can leverage their capabilities to retain current customers and gain new ones. Agenda Unit 1 Understanding the Mobile Experience -The reach of mobiles -The impact of smartphones -The growth of tablets Unit 2 Mobile Marketing Basics -QR codes -Mobile applications -Mobile-optimized websites -Mobile payment -Social location sharing -Social networking -Comparison to desktop marketing Unit 3 Customer Relations -Strategies to connect with current customers -Strategies to recruit new customers -Ideas for using QR codes, social location sharing, social networks, mobile apps, mobile optimized websites, etc. Unit 4 Maintaining Your Brand -Keeping your message consistent -Customer service is marketing -Reputation management -What to monitor

Section

4900371
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Simon Salt
N/A

Register Online for this Class

The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. Then get step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. Finally, get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign.

Section

4900386
$595
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Simon Salt
N/A

Register Online for this Class

Businesses are turning to podcasting to grow their brand and connect with customers. People with a niche hobby are turning podcasts into a business. Podcasting is experiencing a rebirth as mobile devices are everywhere. The intimate nature of the audio medium allows potential clients to get to know who you are and determine if you are the kind of company with which they want to do business. Learn how to take your business or hobby and turn it into a podcast. This step-by-step class will take you from start to finish and cover the required elements needed to get your show online. Come to class with your idea and end with your show online for all to hear. Agenda Unit 1 Starting a Podcast for Businesses or Pleasure What is a podcast and how it works Finding your target audience and goals What type of podcast will work for your clients: interview style, panel discussions, host lectures How long your show should be and what should you call it What realistic expectations and options are for the total number of shows you will produce Including Audio and Video options of your shows Unit 2 Setting-up your Show Best equipment for you (microphones, computers, headphones, mixing boards) - budget options as well as full professional set up Finding audio files to make the "bumpers" for your show Options for editing files on a mac or PC Where to host your show files and setting up a website Submitting to iTunes, Stitcher and other podcast directories Unit 3 Recording Your Podcast How to set up a studio in your home What is a good on-the-go podcast set up? Talking to others outside of your business Tips on recording your podcast for good audio quality Setting up simple camera and lights if you are incorporating video Unit 4 Marketing and Promoting Your Podcast Getting the word out about your show Making money with subscriptions Building a community around your podcast Reaching current AND new clients How to use your podcast to grow your leadership position in your industry

Section

4900395
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Suzanne Kart
N/A

Register Online for this Class

Sight, sound and motion are much more compelling than static words on a page. Video is very hypnotic and it quickly speeds up the "know, like and trust," factor with your audience. In this course you will discover how to use simple online videos to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness. Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills. Discover the secrets to creating content that commands attention. Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 -- even while you sleep. Agenda Unit 1 Video Marketing Essentials and Techie Tools -Camera equipment -Lighting and Sound -YouTube 101 Unit 2 Crafting Compelling Content -Scripts -What type of video to shoot and when -Keywords are key Unit 3 Hooks, Headlines and Traffic Building Secrets -5 Hot Hooks -Create Attention-Grabbing Headlines -Video Search Engine Optimization Unit 4 The Details That Deliver -Video idea Hot Zones -Promotional videos that pop

Section

4900411
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Rob Lee
N/A

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Video marketing is the latest hot new marketing trend. Shoppers who viewed product videos were 144% more likely to add the product to their cart. Video with good SEO has a 53% higher chance of showing up on page one of Google searches. When done correctly, video can tell a story, and stories connect people. Video also leads to an emotion'trigger' that plain text cannot do. Two one-month courses.

Section

4900412
$395
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Rob Lee
N/A

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Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization. YouTube, as the second largest search engine can no longer be ignored by businesses and organizations. YouTube reaches a broad age and gender demographic and is the largest video search/discovery destination with over 35 hours of video being uploaded every minute. Agenda Unit 1: Designing Marketing Goals for YouTube that Maximize the Platform Learn what types of video work best on YouTube Adapt your marketing plan to include video and goals for the YouTube platform Discuss YouTube case studies from your industry and evaluate what's working and what's not Create a content plan for videos that will work for your business or organization and won't get you banned from YouTube Understand how to use YouTube search features and other elements from a consumer perspective Unit 2: Building and Optimizing Your YouTube Channel Learn the various elements of a YouTube Channel and how each feature works Create your own YouTube Channel and optimize each feature Discuss channel design and settings that fit with your video marketing goals Discover how to embed YouTube videos on your website that maximize views Unit 3: Driving Traffic: Maximizing the Social Network of YouTube Learn about the power of YouTube as a social network Discover why it is important to have subscribers and how to communicate with them internally within YouTube Understand the analytics of YouTube: Views, Ratings, Comments, Favorites Learning to Read YouTube Insight and Analyzing the Data Unit 4: Creating and Distributing Video on YouTube Learn how to upload video, the types of cameras, formats, and video resolution that work best on YouTube, and tools that streamline the process Understand the essential element in a video on YouTube such as graphics, title, tags, description, etc. and how to optimize them for search Discover how to get your videos to appear in related searches and other secrets of the YouTube Algorithm Explore the extra features in YouTube such as editing, private sharing, captions, annotating, audio swap, etc. YouTube is now accessible from nearly every top mobile device as well as from your TV. How can your videos rise above the music mashups and cat antics? Learn how to get your YouTube video on the first page of Google Search. Just like Facebook, YouTube is a social network that needs to be set-up, optimized, and used regularly to be effective. Your patters of behavior on YouTube may be working against you. Learn how YouTube can compliment your current marketing and social media strategy and how to maximize your YouTube Channel to get the greatest

Section

4900414
$245
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Rob Lee
N/A

Register Online for this Class
Class NameStartsCost

As baby boomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in dementia care specialists, as do families of persons with dementia. Come away with increased knowledge in how to care for persons with dementia. Expertise in this growing area of human services also enhances your resume. Agenda Unit 1 An Introduction to Cognition and Aging -Normal Cognition and Aging -Cognitive Fitness -Myths about Memory Loss Unit 2 Alzheimer's and Related Disorders -Alzheimer's Disease -"Pigs Disease?" - the Related Disorders -Younger Onset AD -Mixed Dementia Unit 3 Stages of Progressive Memory Loss -Assessment Tools -Reisberg Scales Unit 4 Family Caregivers: Issues and Action Steps -The Evolving Caregiver -Avoiding Role Reversal -Finance and Legal Issues -Special Issues: Driving, Household Management and Wandering -Red Flag Issues -Respite Unit 5 Options in Care -Community Services -When is more care needed? -LTC options Unit 6 Managing Moderate Dementia -Treating Symptoms -Changes in Communication -Psychological Issues: Emotions, Hallucinations and Delusions -Common Behavioral Manifestations -Total Engagement: Arts-based Interventions for Wellness -Humor and a Lighthearted Perspective Unit 7 Caring for People with Moderate to Severe Dementia -Anticipating and Assisting with Personal care needs -Hygiene Issues -Engagement in Living -Critical Care: Pain Management, Challenging Behaviors, and Safety Issues -Wellness through Person Centered Care Unit 8 With Love and Compassion: End of Life Issues -True Options: Advance Directives -Palliative Care and Hospice -Nutrition, Ambulation and End Stage Needs Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900339
$495
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Pamela Atwood
N/A

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Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients. Agenda Unit 1 Introduction to Vocabulary -Colors, nationalities, professions -Alphabet -Vowels and Consonants -Months and Days of the Week -Numbers 1 - 31 -The verb to be,'ser' Unit 2 The verb to have -Describe possessions -Describing feelings, pain or ailment -Verb to be: Estar -Location, position, and state of being -Asking questions such as who, what, where, when and how Unit 3 Vocabulary: Parts of the body -Foods -Adjectives and Adverbs -Idiomatic Expressions -Conjugating regular "AR" "ER" and "IR" verbs -Asking and answering, "Who" - "What" - "Where" questions Unit 4 Medical Terminology -Parts of the body -Symptoms and injuries -Medical emergencies -First aid -Medications -Common Illnesses Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900403
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Cristina Sempé
N/A

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Sometimes referred to as the "crossroads of Alzheimer's and Parkinson's disease" Lewy Body Dementia is now the second-most common cause of dementia. People who have LBD struggle to find good care because their symptoms are challenging, characterized by great fluctuations in alertness and complex behaviors. This course will help families and professionals understand the clinical indicators to seek appropriate diagnosis (and why that is important); common behavioral manifestations, strategies to manage them, and resources to support the patient and family. Agenda Unit 1 An Introduction to LBD -Symptoms, stages, and disease characteristics -Differential diagnosis -Services and supports Unit 2 Living with LBD -Depression, delirium, and dementia -Adapting to functional challenges -Rights and responsibilities for care planning Unit 3 Managing Behavioral Changes -Hallucinations, delusions, and resistance to care -Medications ehich help, medications which hurt -Advocating and making informed decisions Unit 4 Caring for the Caregiver -Stages of caregiving: from denial to advocate -Options for caregiver wellness -Legal, financial, and long term care planning

Section

4900432
$145
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Pamela Atwood
N/A

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Class NameStartsCost

The rapid growth of online and other digital tools to deliver course materials has opened the door to many possibilities for expanding regular face-to-face courses or developing new ones. This is a great opportunity to reach broader audiences and add rich resources and materials to the topics you want to teach. Whether developing new or modifying an existing class, this four-week session will help you puzzle out how to take advantage of the best of both worlds. Use the strength of the face-to-face engagement and the power of the Internet to deliver great content, reach broader audiences and support different learning styles. The Hybrid or blended classroom encourages students to learn at their own pace while also building on the unique exchanges that can happen in both the face-to-face class and on-line. Agenda Unit 1 Terminology and Trends Defining the Hybrid approach Overview of Technology in Education Unit 2 Identifying the Best of Face-to-face and Best of On-line Understanding Learning Styles Unit 3 Teaching in the Hybrid Environment Best Practices " models for flipped and hybrid Challenges and techniques to the on-line environment Unit 4 Assessing Your Resources Creating a plan for developing Hybrid course

Section

4900288
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Kassia Dellabough
N/A

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Facebook, Twitter, YouTube, it seems everyone, including your students, talk about ways the Internet let's them stay in touch and see what others are doing. Since many of your students are already there, have you been curious if any of these tools might keep them engaged in your class? Do you ever wonder if there might be some effective ways to communicate with their parents? GoogleDocs, Adobe ConnectNow, iGoogle, Flicker, animoto, earth album, Teacher Tube, blogs, virtual labs and yes, even Facebook and Twitter can help you add dimension and interest to your class. Discover tips to use a variety of social media and online tools to help your students. You will also spend some time discussing ways to overcome resistance you might encounter in using these programs. For any teacher interested in social media, from beginners to advanced social networkers. Agenda Unit 1. Social Media and Online Tools The evolution of social media A sampling of the tools Role of smartphones Overcoming your fear Unit 2. Enhancing Instruction Tools to encourage student group work Graphics, Videos and Virtual Labs Tools to strengthen your collaboration with colleagues Develop a web presence for you class Unit 3. Communicating With Parents Tools for regular updates Online calendars Virtual scrapbooks Unit 4. Techno Resistance and Future Trends What do you mean you aren't on Facebook? The non-techno members of a web savvy generation. The "wave" of the future Overcoming district and parental resistance Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900304
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Dan Torrez
N/A

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In the 21st century, half of all learning will be online. The opportunities are tremendous for teaching online. Discover how to plan, develop and teach an online course. Take home a ten step model for developing your online course. Experience one of the most advanced online classrooms for teachers. Learn how to create online audio lectures with slide shows. Plus, find out how self quizzes enhance learning. See an animation, drop-and-drop exercise, and dynamite welcome pages. Engage in online discussion with other teachers. An instructor's book, Advanced Teaching Online, is included. Agenda Unit 1 How the Internet is Changing How We Learn The Top 10 reasons cognitive information is delivered better by the Internet Learning online Learning in-person; what you cannot do on the Internet How young people learn differently online The Brain and Learning online Unit 2 Building Your Online Course The Ten Step Model How knowledge is organized online Building online content Creating audio and video presentations Development time and cost Unit 3 Teaching Your Online Course Facilitating online discussions Creating a safe online learning environment Responding to student questions and needs How much time you should spend online Evaluating your online course Unit 4 Creating Assessment and Measuring Online Learning Designing online assessment Multiple assessments Assessment as a learning tool Grading in the 21st century

Section

4900311
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Travis Allison
N/A

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This Certificate is for those new to teaching online or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching. Three one-month courses. Take the courses in any order you choose.

Section

4900318
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
William Draves
N/A

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Hybrid, or blended courses have been found to be superior in student learning to both the traditional classroom and totally online courses. All face-to-face courses should and will be blended. Blended gives students a better learning experience. It gives you as teacher the ability to make better use of you valuable time. With our Certificate in Blended Instruction, you will find out the keys to developing a hybrid or blended course. Take away the essentials of creating an online classroom experience and online options for enhancing your in-person class meetings. Then explore the concept and practice of The Flipped Classroom and how to maximize your teaching time to maximize student learning.

Section

4900320
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Kassia Dellabough
N/A

Register Online for this Class

Finally, you can acquire the best Professional Development in webinar design, presentations, planning, and marketing. Webinars are a popular format for delivering information. They can be very successful for your organization, IF you have good webinar presentations and good management and marketing. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences. Then acquire the webinar planning skills involved in budgeting, pricing, and marketing webinar meetings. Take back a certificate in designing webinars that provides you with the latest and best information about presenting webinars, as well as managing and marketing them. You will be learning from two of the foremost authorities on webinars.

Section

4900324
$345
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do's and don'ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Section

4900327
$395
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others. It is both an opportunity and a responsibility. Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you. We will give you both the fundamental and advanced information to improve your teaching. Your lead instructor is author of How to Teach Adults, the best-selling book on the subject. The ebook version is included in the course.

Section

4900331
$295
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

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In today's business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level. Agenda Unit 1 What is a problem? Detecting and identifying problems Differentiating problems from symptoms Recognizing the business reasons for creative problem solving Structuring problems with observation and fact-finding Unit 2 Identify and Evaluate Solutions Generating multiple solutions to solve problems Selecting the best solution Stretching outside your preferred style Evaluating the risks of taking action vs. not taking action Unit 3 Make and Implement a Decision Utilizing 4 decision-making methodologies to select a solution Exploring the best possible means of implementing the solution Identifying who will implement the solution Committing to a solution Unit 4 Problem Solving Follow Up Expressing organizational benefits Employing the 4 effective methods of obtaining feedback Planning follow up meetings Identifying improvements Documenting success and the process for future reference Continuously practicing your newly developed creative thinking skills Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900337
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Cathy Niven
N/A

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Webinars are a hot new meeting format that save money and reach more people than in-person meetings. Use them for customer education, staff meetings and training, presentations, virtual seminars and much more. The technology is simple, but good webinar presentation techniques are critical. Discover the power of successful webinars for your business organization. Then learn the four key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences. Agenda Unit 1 Keys to Successful Webinars -What your participants want in a webinar -Choosing the right format for your program -Choosing the right length for your webinar Unit 2 Effective Slides and Presentation Techniques for Webinars -The 4 Keys to a Successful Webinar Presentation -The 5 best webinar presentation techniques -Making slides powerful and visual -Timing your speaking, what to say when, for how long -Voice techniques to keep your listeners interested Unit 3 Involving Your Webinar Participants -How to schedule and initiate questions -Selecting questions to read -How to respond to questions -Using polls Unit 4 Preparing and evaluating webinar presenters -Choosing your presenters: who to pick, who to NOT pick -Ways to train presenters -How to prepare your presenters

Section

4900342
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do's and don'ts; what to say, what not to say; what to do, what not to do. Agenda Unit 1 Making Leadership Happen -What leaders do, and don't do -What Leaders Believe -Attributes of leaders: what characteristics leaders have that others don't -Making it happen: becoming a leader -Leadership procedures and processes, how leaders work Unit 2 Attending Meetings: Where the Action Is -How to attend a meeting when you are not the leader -The dynamics of meetings -Recognizing the players in a meeting -How to study. The unspoken cues of body language, silence, objections, -Studying/Reading the leader in a meeting Unit 3 The Secrets of Leading Successful Meetings -Creating your meeting agenda and objective -The 5 Secrets of leading an outcome oriented meeting -Getting something passed -Understanding meeting procedures: Bob's Process Model Unit 4 Change: How to Influence Others -Creating the argument -Delivering the case -Gaining support, before, during, and after meetings

Section

4900343
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Leadership today demands increasingly more sophisticated skills. Executives today need to know traditional leadership principles and standard practices. At the same time, our economy is moving swiftly out of the industrial age into the new economy of the Internet, knowledge and innovation. So executive leaders today require a new perspective on the external environment, as well as new tools to lead one's internal organizational structure and way of doing business. This unique certificate addresses both these sets of skills. Begin with information not available anywhere else about how the marketplace and business is changing. Find out what you as an executive need to know about the external environment and how the workplace is changing rapidly internally. Take away a new perspective about how to position your organization for success, and what new leadership skills executives need in the 21st century. Then review cases of real leaders in business, education, and government who experienced initial success but ultimately failed because of their own actions. Find out the leading fatal leadership errors, and acquire practical recommendations to help you minimize these errors and help you perform your leadership role to an optimal level of efficiency. Finally, you will get information about leadership styles, traits, and values. Find out how leaders behave and speak differently from others in the organization in order to be effective and supportive. Discover why empowering leaders are more successful than others. After successfully completing the Executive Leadership Certificate, you will have new information about leadership today, a new perspective on the external environment and workplace, and an understanding of the leadership skills needed to position your organization, and your career as a leader, for success.

Section

4900350
$695
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Our economy is moving swiftly out of the industrial age into the new economy of the Internet, knowledge and innovation. Executive leaders require a new perspective on the external environment, and new tools to lead one's internal organizational structure and way of doing business. Discover information not available anywhere else about how the marketplace and business is changing. Then find out what executive leaders need to know about the new economy to position your organization for success moving forward. The nationally acclaimed book, Nine Shift: Work, life and education in the 21st Century, by William A. Draves and Julie Coates, is included in your course fee. Agenda Unit 1 The Big Change The decline of the industrial age The rise of the new economy Parallels to 100 years ago Implications for your organization Unit 2 How the marketplace changes The decline of suburbs The rise in intangible goods The new Knowledge Worker class Opportunities and threats for your organization Unit 3 How your organization changes The workplace of the 21st century Managing from a distance Gen Y values and behavior Your pyramid collapses Unit 4 New executive leadership skills The vision thing Managing your people Leading your organization

Section

4900351
$395
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class. Agenda Unit 1 Introduction to Leadership Principles -What does it mean to be a good leader? -The multiple approaches to leadership -Models of leadership -The critical need for Gen Y leadership Unit 2 Recognizing your leadership style -Leadership Traits Self Assessment -Leadership Style Self Assessment -Leadership Skills Self Assessment -Task and Relationship Assessment Unit 3 Leadership Special Concerns -Handling Conflict in the Workplace -Managing Out-group Employees -Ethical Considerations Unit 4 Cases in Leadership -Case Study 1 -Case Study 2

Section

4900376
$145
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Constance Yates
N/A

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This course covers the fundamental concepts of green building and is intended for design, construction and real estate professionals, building owners, or anyone who wants to develop their knowledge in this area. The course will prepare students to earn the LEED Green Associate credential from the Green Building Certification Institute and fulfill the eligibility requirement to sit for the exam. Students examine case studies of LEED certified building projects, concepts of integrated design, third-party verification and the LEED administration process. In each of the first seven units we cover all specification sections listed by the Green Building Certification Institute as exam content areas. The final unit focuses on exam preparation. To be successful in this course and on the exam I recommend you view all the presentations, thoroughly read and understand all the readings, successfully pass each of the unit"s quizzes and engage in the discussion forums with me and your fellow students. You will examine case studies of LEED certified building projects, concepts of integrated design, third-party verification and the LEED administration process. Kelly Gearhart, your instructor, holds the designations LEED AP BD+C, LEED AP O+M, and will answer your questions in the online discussion. Agenda Unit 1 Introduction and Project Site Factors Introduction to LEED Community Connectivity Zoning Requirements Development Unit 2 Water Management Types and Quality of Water Water Management Unit 3 Project Systems and Energy Impacts Environmental Concerns Green Power Unit 4 Acquisition, Installation and Management of Project Materials Recycled Materials Locally Harvested and Manufactured Materials Construction Waste Management Unit 5 Improvements to the Indoor Environment Ventilation Pollutants Indoor Air Quality During Construction Indoor Air Quality Before Occupancy Unit 6 Stakeholder Involvement in Innovation and Project Surroundings and Public Outreach Integrated Project Team Criteria Durability Planning and Management Innovative and Regional Design Codes Unit 7 LEED Certification Process Project Requirements and Resources Costs Project Resources Standards Unit 8 Green Associate Exam Preparation Credentials USGBC and GBCI Exam Application and Eligibility Requirements What to Expect on Exam Day

Section

4900379
$695
2/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Kelly Gearhart
N/A

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Must-have skills to succeed in the workplace include the ability to create, edit and manage presentations in Microsoft (MS) PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of MS Office change over time. Master the most common uses so that you can work faster and more efficiently and can take your computer skills from plain and drab to exciting and engaging. You will leave class with a set of skills that are a workplace requirement in today's fast paced ever-changing environment and will enable your future career success. Agenda Unit 1 Introduction to Microsoft Word Explore the different parts of the Word document and document navigation Learn how to format paragraphs, line spacing and fonts Add and modify bullets, lists, tables, headers, footers, page numbers and page breaks Insert graphical elements including drawing objects, pictures, and charts Utilize proofing features like spell check and grammar check Unit 2 Introduction to Microsoft Excel Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup and how to populate, format and merge cells Create and manage formulas, tables, charts, and multiple worksheet "workbooks" Printing and PDF file creation including setting print areas Unit 3 Introduction to Microsoft PowerPoint Explore the different parts of the PowerPoint presentation Understand slides and their makeup Create, Insert and format slides Insert and modify text, tables, charts, graphics, videos and images Unit 4 Microsoft Outlook Understand Outlook navigation and how the various aspects work together View, create and respond to email messages; format emails and set signature(s) Email etiquette: CC, BCC, threads, quoting and textual interpretation Navigate and search email folders Set email forwarding and filtering rules

Section

4900384
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Betsy Flanagan
N/A

Register Online for this Class

A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook, from creation to presentation. Learn how an Excel worksheet is constructed, populated with content, and edited for delivery. Master the options that can take your Excel worksheet from plain, drab numbers to exciting and engaging multimedia. You will leave class with a set of skills that are in high demand and will be a deciding factor in your future success. Agenda Unit 1 Excel From The Ground Up Why businesses use Excel for spreadsheet management Technical requirements to use Excel (and all Office modules) Launch Excel and create your first Excel worksheet Discover how to protect and save your document Set your document's Properties and Attributes including Subject, Title and Author Unit 2 Excel Document Creation Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup Learn how to populate, format and merge cells Create multiple worksheet "workbooks" Learn how to insert comments and check spelling Unit 3 Advanced Features and Functionality Create and manage formulas and functions Filter and sort tables and data Create "live" connections between multiple worksheets Create effective and informative table and charts Unit 4 Excel Management and Sharing Create meaningful file names and understand filing systems to manage Excel documents Organize your documents on your hard drive and learn how to copy and move documents Manage track changes when co-authoring documents Printing and PDF file creation including setting print areas Learn how to export Excel tables and charts to PowerPoint presentations and Word documents

Section

4900385
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Betsy Flanagan
N/A

Register Online for this Class

Discover the fascinating world of online learning and teaching. Specifically for K-12 teachers, you will find out why and how your students learn online. Find out about all the wonderful eTools being used, from drag-and-drop games to virtual labs. Then find out how you can begin to use the web in your own teaching. See why web-enhanced courses are being introduced in K-12 schools. Then take home online strategies for helping your students to learn more and preparing them for the workplace. Agenda Unit 1 How the Internet is Changing How We Learn Why your students are learning online Why virtual schools and online courses are growing How online learning prepares students for the work world Why you as a teacher are more important than ever Unit 2 Introduction to Online Courses The technology of online courses How online courses work How knowledge is organized differently online Communication in the online classroom Unit 3 Advanced Features of Online Courses Audio and slide presentations Video, Animations, Simulations Virtual labs, what can be done better online Testing and assessment online Unit 4 How K-12 Teachers Can Use Online Classrooms How hybrid or blended courses are created What can be done better face-to-face in your classroom Incorporating the web into your teaching Simple effective online teaching techniques for K-12 Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900392
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
William Draves
N/A

Register Online for this Class

Bridget Brady is a speaker, trainer, author and entrepreneur. She has trained thousands of people to improve their voice, presentations, sales and over-all business success. Bridget also facilitates corporate training, and helps high level executives speak and present more effectively. Bridget has been a popular guest speaker on various internet/radio shows and live events, and most recently shared the stage with legendary speaker, Les Brown. Agenda Unit 1 Getting Started Right -Specific strategies to calm your nerves and overcome the fear of speaking. -Master the critical, first five minutes of every presentation. -How to create thought provoking questions to enroll your audience. -The power of speaking in benefits. Learning the WIIFM ("what's in it for me") for your audience. -How to tailor each presentation for different audiences. Unit 2 Correct Vocal Production and Vocal Health -Vocal production: correct breathing, grounding, and voice basics. -Vocal exercises for diction, resonance, and vocal placement. -Vocal health, to speak correctly, and never lose your voice. -Grounding and centering before every presentation. Unit 3 Advanced Presentation Techniques -Effective story-telling. -Keeping your audience active and engaged throughout your entire presentation. -The importance of "state changes", especially during longer presentations or trainings. -How to use accelerated learning techniques. Unit 4 Putting it All Together -How to create a specific structure for every presentation. -How to apply all these techniques across different mediums. -How to successfully conclude your presentation and lead your audience to the next step. Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900396
$195
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Bridget Brady
N/A

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Today, every school in America has students who have been diagnosed with ASD Autism Spectrum Disorder)"a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate Asperger's Syndrome. In this course, you take away strategies for working effectively with Asperger's students. You will find out how to work effectively with parents to create the most positive learning environments for children and teens with this disorder. The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue. Agenda Unit 1. What is Asperger's Syndrome -How is AS diagnosed -What kinds of behaviors are common among AS Students -What experiences are typical for AS students in school Unit 2. Effective communication and learning environment -What constitutes a comfortable environment -How to tell if your AS child is feeling lost -Bullying and inclusion Unit 3. Effective Interventions -Enforcing the IEP and 504 Plans -Teens and AS Unit 4. Working with Teachers -Stating your Parental Concerns -Understanding teachers' experiences and perspective -Creating Parent/Teacher Teamwork Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900404
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Julie Coates
N/A

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To be a substitute today it takes student respect, skills and a portfolio of ideas and workable presentations. You may get the first call but the successful substitute gets the second and third call to report. Understand what is expected of a substitute and how to maximize your value to a school. Find out about how to develop a sub notebook, understand classroom management, the latest techniques in developing lesson plans, how to use your own portfolio to assist in teaching, and much more. With information applicable to any U.S. state, this course will provide you with the information you need to know to be successful at any level in any school. It will start you on the teaching path with a working knowledge and a portfolio of ideas to use the day you walk in to a new teaching environment. It will also assist you in finding important information to make you a valuable asset to any school system. Agenda Unit 1 The new role of a substitute - The job and duties of a substitute today -Classroom management, class rules, and room layout. -Teaching as a Substitute -Portfolio lesson plans, standards, your Sub Notebook. Unit 2 Class rules -Existing classroom rules and your own classroom rules -Dealing with discipline and behavior on your own -When you need to get assistance Unit 3 Teaching as a Substitute -Lesson plans, standards and your Sub Notebook -Reading, understanding and writing a lesson plan -Strategies for ESOL and ESE Unit 4 Developing Your Portfolio -Classroom Rules -Lesson Plans for various levels (Elem, Middle and High School) To Core Standards -Your Sub Notebook and data sheet Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900405
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
David Reilly
N/A

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Geared for professionals at every stage, this course provides resources and support to re-assess your career trajectory, develop the tools you need to launch yourself into a promotion, a new job or a whole new field. We will start with the basics " career assessments: who are you? what are you interested in? what are you good at? and where do you want to go? Then we will work on some research skills to find those opportunities or create them yourself. Lastly, each participant will craft the tools to take them to the next step " resumes, cover letters and other ways to reach out and cultivate your next career launch. Each participant will be able to customize their work to suit their unique direction and needs. This Career Preparation class is designed for people who are wanting to clarify their career options within a specific field or explore possibilities for a career change. The goal of the class is to help participants learn more about careers that match their interests and become more confident about career planning and strategic career moves. Agenda Unit 1 Skill and values identification Envisioning an "ideal career" Networking and research skills Basics of Job Search strategies Unit 2 Developing the Master Resume Understanding the resume and cover letter Selecting the right approach for networking Understanding informational interviews Unit 3 Draft #1 resume and cover letter Identifying professionals for an interview Social Network profile Unit 4 Final resume and cover letter Interviews and reports

Section

4900415
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Kassia Dellabough
N/A

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Discover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits girls get in school that hurts them in the workplace. Your female students learn differently than your male students. Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more. Get info about research not available anywhere else. Agenda Unit 1 The Brain and Gender Differences The brain and learning The female brain The male brain Summary of neurological and hormonal differences Unit 2 Helping Girls Learn More How girls learn Classroom techniques and activities that help girls learn Helping girls with spatial skills and STEM The 10 strategies for helping girls learn more Unit 3 Helping Boys Learn More How boys learn Classroom techniques and activities that help boys learn Helping boys with language skills The 10 strategies for helping boys learn more Unit 4 Helping Both Girls and Boys Succeed More Helping girls succeed in the workplace Helping boys succeed with college Grading learning and knowledge

Section

4900418
$145
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)

N/A

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For entrepreneurs, managers or anyone in the workplace, understanding workplace ethics and etiquette is critical to individual and organizational success. Discover new information about the related but different concepts of business ethics and etiquette. Learn the how-to's of making ethical business decisions. Then find out the five secrets of how to interact properly in business and social settings to improve your communication and networking skills. Agenda Unit 1 Ethical Business Decision-making -Importance of ethical business practices -Corporate social responsibility -Individual social responsibility and ethics -Techniques for making ethical business decisions Unit 2 Business Communication Etiquette -Verbal Communications -Written Communications -Electronic Communications -The ethics of Social Media Unit 3 Etiquette in the Office and Social Settings -Appropriate dress -Proper workplace etiquette -Business etiquette in social settings Unit 4 International Business Etiquette -Preparing for an international business meeting. -Understanding cultural differences. -Tips for specific countries/cultures. Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Section

4900421
$145
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Cathy Proffitt Boys
N/A

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This Certificate is for those new to teaching online or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching. Take the courses in any order you choose. The Certified Online Instructor (COI) program requires the registrant to take a 50 question exam. The registrant will have their students evaluate one of their online courses, and the Chair of the LERN Faculty Advisory Board will critique one of the registrant's online courses.

Section

4900427
$795
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Dr. Rita-Marie Conrad
N/A

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New research and information is coming out frequently now about how your learners - - and you - - learn. Here's what we know. In the last century, you taught everyone equally by teaching them the same. But we know we each learn differently. So in this century, you teach everyone equally by teaching them differently. In this Certificate in Learning Styles, you get the most advanced information about the three most important and most prevalent characteristics you experience with your participants: generation, gender, and the autism spectrum.

Section

4900439
$395
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
William Draves
N/A

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A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Begin with learning how an Excel worksheet is constructed, populated with content, and edited for delivery. Discover how various menu items, commands, settings and processes affects the look of your Excel worksheets and workbooks. Then, increase your efficiency by learning how to organize, display and calculate your data into useful information. Identify different types of data and how data can be best visually represented or formatted, by using different data tool techniques. Finally, you'll learn a variety of Excel's most powerful features to analyze data quickly and easily. This Certificate will help you discover how to attractively visualize your data into meaningful information with confidence.

Section

4900440
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
John Rutledge
N/A

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Have you ever wondered why Excel is one of the most powerful applications used today by many businesses? Excel is one of the most important applications that you can study now to take your skills to the next level! This course will help you increase your efficiency by learning how to organize, display and calculate your data into useful information. Find out how you can consolidate your data proficiently into readable rows and columns using different table designs and styles. Create a unique style for yourself to improve your spreadsheet appearance to make the content easier to understand for your target audience. Learn from the trainer on how beneficial it is to become more productive in generating different everyday business functions. Discover how easily pivot tables can be created to quickly summarize large amounts of data. Through this course, these tasks will make your work outstanding and unique in what you do. Agenda Unit 1 - Organizing Worksheet and Table Data Introduction to tables Formatting tables using styles Using formulas in tables Sorting and Filtering table data Unit 2 - Understanding Popular Excel Functions Understanding Name Manager Applying business functions Creating functions that handle text Performing basic lookup functions Creating functions that work with dates and times Unit 3 - Improving Worksheet Appearance Formatting cells in worksheets Correcting common function errors Creating and using worksheet outlines Customizing Excel user interface Unit 4 - Analyzing Data Using Data Validation and Pivot Tables Understanding how to convert text to columns Understanding how to analyze spreadsheet data Understanding the basic pivot table layout and key terms

Section

4900446
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Amy Klous
N/A

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Presentations. Whenever people here that word they have an emotional response. Some people get excited and others (most) get nervous. Tracy Morgan recently said something about this, and it was perfect, "People who are nervous can't wait for it to end. But people who are excited can't wait for it to begin." In this class I will focus on two main topics: You and Them. With "You" we will look at how to identify and improve your presentation style - how do you use your body, your face and your hands. We will talk about charisma and if you have it - and if you don't how you get it. And I will give you some tricks and tips on how to use the Power of The Pause and how to tap into your vulnerability and use it to connect with an audience with integrity and authenticity. With "Them" we will discuss how you identify different personality types that will be in your audiences and how to both respect their needs and give them not what they want, but what they need. I will also give you ideas on how to maintain eye contact, what to do when your equipment fails and the Top 10 Things you must do before you present. This course is designed to give you exercises that you can do on your own to strengthen your presentation muscle and maintain a great attitude when it comes to presenting.

Section

4900449
$195
3/6/17 - 3/31/17 Online 24/7 (8 Session Total)
Michael Weiss
N/A

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Presentations. Whenever people here that word they have an emotional response. Some people get excited and others (most) get nervous. In this Certificate series, you will learn how to effectively deliver a presentation to one person across the table, in front of a small group in a boardroom, from on-stage for a large audience, and host tele-seminars or webinars online. Come away with ideas on how to maintain eye contact, what to do when your equipment fails, and the Top 10 things you must do before you present. Finally, learn how your audience processes your information. You'll find simple, key ideas that will maximize your presentation for all learning styles.

Section

4900450
$495
2/6/17 - 4/28/17 Online 24/7 (8 Session Total)
Fred Bayley
N/A

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Online users say a website's design is the number one criteria for deciding whether a company is credible or not, according to recent research. Understanding what it takes to produce effective web design is essential in today's market of highly saturated digital competition. Discover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. Throughout the course you will get the info you need to plan and design effective web pages. Come away knowing how to implement web pages by writing HTML and CSS code. And discover ways to enhance web pages with the use of page layout techniques, text formatting, graphics, and images. Agenda Unit 1 The Principles of Web Design Plan the Structure of a Website / File Management Target your audience Designing Effective Web Layout and Navigation Unit 2 Structure vs Presentation Introduction to HTML5 Basic Markup Introduction to CSS3 - Linking and Embedding Stylesheets Unit 3 Web Graphics and Content Understanding web graphics Acquiring images / Copyright law and graphics on the web Optimizing images Adding images to your web page Unit 4 Publishing Your Site Domain Name Registration / Hosting Services Finding the appropriate Hosting space

Section

4900456
$245
2/6/17 - 3/3/17 Online 24/7 (8 Session Total)
Tonya Wright
N/A

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Online Professional Certificates

UNM Continuing Education offers professional certificates, taken entirely online, in a variety of topics:

Career Step Healthcare Classes Online

Career Step is a Leader in online allied health education and job training, offering preparation for national certification & employment. Founded in 1992, Career Step has trained over 60,000 students. Graduate Services include:

  • Personalized consultations and career guidance
  • Monthly follow-up communication
  • Resume review, interview coaching, reference letters
  • 1 year help hotline after graduation
  • Assistance to identify potential employment opportunities
  • 96% employment rate for high honors medical transcriptionist graduates
  • 80% employment rate for high honors coding graduates with certification
  • Accessible database with details of over 150 transcription companies

You’ll receive career focused education and job training that includes real world practicum and software used in the workplace from instructors with industry experience and certifications. Career Step courses are self-paced and vary in cost from $1300-2375 depending upon the program. Work directly with the partner if a class extension is needed.

Learn more about our Health Care Online Classes


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Tuition Assistance

Tuition Assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability. Other options include education loans. For more funding options, and contact information, please visit our Loans and Financial Aid page.


UNM Tuition Remission

UNM Staff, Faculty and Retirees: You may use your Tuition Remission for all Business & Technology classes.

Learn more about UNM Tuition Remission